Customer Service Life Insurance
Resume:
Clarnette J Jarrett
Greensboro, NC 27405-2815
Mobile: 336-***-****
Email: ****************@***.***
Objective:
My current goal is to have a reputation for excellence, which originates
from my commitment to provide quality customer service skills while
striving for the higher standards at all levels of the marketplace.
Experience:
United States Postal Services - Greensboro,
NC
HRSSC Administrator 02/07 -
Present
Demonstrates the rights, privacy and confidentiality of others
Ability to work with and communicate effectively internally and externally
Counsel optional and disability retirement
Optional retirement counseling for FERS and CSRS employees
Federal Employees Health Benefits, Thrift Savings Plan (401K)
Federal Employees Life Insurance (FEGLI)
Family Medical Leave Act
Contact with representatives from other government agencies
Assist with training when needed
Maintains compliance with federal/state regulations regarding employment
United States Postal Services - Greensboro,
NC
HRSSC Administration
06/06 - 02/07
Recruitment, Selection and hiring
Monitors performance evaluation program and revises as necessary
Assist in development and implementation of personnel policies/procedures
Analyzed existing processes for deficiencies and helped implement programs
to eliminate pay and data entry errors
Processed separation and rehire of postal employees
Gather and evaluate employee exit surveys
Served as a liaison with both HQ HR and the HRSSC on HR issues
Bank of America - Greensboro, NC
Skip Tracing
Analyst
08/05 - 05/06
Researched any necessary source to find delinquent employees
with personal and/or commercial loans
Notify employees in regards to delinquencies to work out payment options
Assisted repossession department with findings of bank property for pick-up
Used computerized system for tracking, information gathering, and/or
troubleshooting on all bank products and services
Bank of America - Greensboro, NC
Home Equity Line of Credit (HELOC) Processor
11/03 - 8/05
Assisted customers with set-up of fixed rate loan options for their
existing line of credit
Assisted 3rd party financial companies with obtaining payoffs and loan
information
Provided loan information to underwriters and loan officers to help process
customer's loan
High level of confidentially and sense of urgency
Initiated mortgage loan applications and researched client's qualifications
Clean Harbors Environmental Services - Lewisburg,
TN
Disposal Service Representative (DSR)
08/97 - 10/03
Prepared interview information packets and new hire packets
Conducted exit interviews
Interview new hires, scheduled physicals and handled paperwork (tax forms,
I-9, picture identification), for all chemist/drivers
Maintained maintenance of personnel files
Participated in staff meetings and attended other meetings/trainings
Performed various HR procedures for company personnel
Ability to explain complex policies and guidelines
Experienced with broker dispatching
Maintained local 10 day truck-to-truck (TTT) facility of all hazardous/non-
hazardous waste
Created and generated manifest, labels and all other paperwork for the
customers and drivers
Dispatched drivers across the SE (TN, AK, MS, GA, KY, FL, NC and VA) to
deliver and/or pick-up hazardous/non-hazardous waste
Positive working relationship with drivers
Daily communication with customers regarding local and out of state waste
pick-ups
Voucher and generated purchase orders for 30-day payments
Served as point of contact for job candidates
Keep MSDS policies and procedures updated
Education:
Attending Guilford Technical Community College, major in Business Admin
Skills:
Postal Systems: HCES (Human Capital Enterprise System)/SAP, Remedy, DDE and
Proficient in Microsoft Office Software: Word, Excel, PowerPoint, Outlook
and Access. Multi-tasked, organized, detailed oriented and adapts well to
change, ability to work independently, self-starter, fast learner and very
organized. Motivated and team player, ability to type 60 wpm, 15+ years
Customer Service experience and 7 years minimum HR Support
Accomplishments:
Classes completed to test for PHR
Contact this candidate