Jauwanna Pitts

**** ******* **** **** ( Vicksburg, MI 49097 ( 269-***-**** (

acfum2@r.postjobfree.com

Human Resources Professional

< Extensive background in HR generalist affairs, including experience in

employee recruitment and retention, staff development, mediation,

conflict resolution, benefits and compensation, HR records management, HR

policies development and legal compliance.

HR Skills

Employment Law Staff Recruitment & Retention Orientation &

FMLA /EEO/WC Employee Relations On-Boarding

Mediation & Advocacy Alternative Dispute Resolution HRIS Technologies

HR Policies & (ADR) Training & Development

Procedures HR Program/Project Management Performance Management

Professional Experience

stryker - Portage, MI

Manufacturer Medical Devices

Customer Service Representative, 2010 to 2014

A liaison between customers, sales representatives, service technicians,

and internal departments within the organization to ensure customer

satisfaction. Collaborated with senior management to create customer

service policies and procedures.

Key Results:

< Train and coach new hires on phone etiquette skills, which includes

how to answer complex inquiries.

< Administrator of department SharePoint site that stores confidential

documents and training information for the department.

< Train new customer service representatives and sales representatives

in Oracle, JD Edwards, and Quote to Order, Kirby, Sales Pulse, Share-

Point, AS400, and Docview.

< Designed training schedule and process for sales support for Europe,

South Africa and Government orders.

One west - Kalamazoo, MI

Providing Mortgage Solutions.

Collection Specialist, 2004 to 2009

Managed a broad range of HR functions, including assisting with

recruiting, mentoring and training employees, resolved conflicts between

employees.

Key Results:

< Listened, read and responded to customer requests and grievances.

< Rated customer service calls based on quality approved guideline.

Reworked new-hire orientation program to include HR information and

company resources.

< Designed and implemented call scripting for representatives to

utilize, to promote customers to provide feedback regarding the

service received during their customer service experience.

< Assisted customers with developing household budgets that would

highlight luxury spending, thus creating funds to assist with

bringing their mortgage accounts current.

Jauwanna Pitts

1132 Gardner Pond Lane ( Vicksburg, MI 49097 ( 269-***-**** (

acfum2@r.postjobfree.com

Pollak & Skan - Grand Rapids, MI

Providing Quality Employees to Clients

Technical Recruiter, 1998 to 2001

Recruited at college job fairs, technical and vocational events, and

traditional newspaper advertisements. Strategic job board searches using

industry phrases and words to find candidates. Created a pool of

potential candidates for future jobs. Met goal of locating 25 strong

candidates per month. Conducted phone and face to face interviews.

Created group benefits databases; and develop orientation, training and

incentive programs.

Key Results:

< Conducted background checks on candidates by obtaining information

from law enforcement officials, previous employers and references.

< Created electronic filing system in Microsoft Access to store

employee's confidential records.

< Resolved general payroll-related inquires. Facilitated and created

content for new hire orientations.

Education & Certifications

UNiversity Of phoenix - Phoenix, AZ

Master of Business Administration in Human Resource 2013

Activities: Worked concurrently during college as a customer service

representative and sales support representative for Stryker Medical

Western Michigan University- Kalamazoo, MI

Bachelor of Arts in Communication 2009

Activities: Worked concurrently during college as a collections specialist

for IndyMac Bank a division of One West Bank.

OF Note

Professional Development:

Preparing for PHR Certification

Affiliations:

< Toastmasters International

Computer Skills:

< HRIS applications (Oracle, PeopleSoft, ADP)

< MS Office (Word, Excel, PowerPoint, Access, Outlook)

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