Sales Customer

Maureen Eriman

Anaheim, CA

****************@*****.*** - 714-***-****

A highly accomplished, results-driven account manager and sales professional with over 13 years of

account management experience focused on technology and telecommunication companies. Highly skilled in

growing existing business and winning customer loyalty. Strategic and performance-driven leader with keen

presentation, negotiation, and communication skills. Exceptional communicator with demonstrated success

developing long term relationships with customers. A proven track record for consistently meeting and

exceeding sales quota and customer retention goals.

WORK EXPERIENCE

Manager, Client Development

Teleproviders Inc - Laguna Hills, CA - 2012 to 2014

Proactively built partnership style relationships with clients to ensure customer satisfaction, future business

plans and needs, and discuss new products sets. Act as an advocate for the customer for renewals, billing

issues, and service issues.

• Performed quarterly account reviews within customer base

• Project managed the implementation process for new services sold

• Managed all billing inquires and discrepancies within customer base

• Developed, sold and implemented Business Continuity Plans

• Managed renewal of services within customer base

• Served as a liaison for the customer and the carrier providing assistance in all services issues and billing

issues.

Account Consultant

PAETEC - Irvine, CA - 2002 to 2012

Responsible for $4500.00 quota of new Monthly Sales Revenue. Proactively called into Customer Contacts

to drive sales of full product set (wireline core networks, fiber optic networks, wireless, and data center

connectivity). Coordinated all phases of the sales cycle from lead generation to implementation while

establishing and maintaining client relationships. Collaborated with technical consultants, service engineers,

network provisioning and services technicians to ensure customer satisfaction.

• Achieved 122% quota YTD in 2009

• Achieved 185% quota YTD in 2010

Major Account Manager

Responsible for a $4000.00 quota of new Monthly Sales Revenue. Established and maintained relationships

with Major and National accounts. Managed all customer issues, spear headed new revenue-generating

initiatives and contract negotiations for new sales and renewals.

• Achieved over 100% over quota YTD from 2007-2009

• Developed, sold, and implemented Business Continuity Plans for customers

• Attained Yearly Sales quota requirements

• Attained Yearly Renewal Revenue quota requirements

• Project managed product implementation and technology upgrades/changes for existing customers

• Handled sales and renewal contract negotiations to ensure revenue retention and growth

• Handled all billing inquires and discrepancies within customer base Teamed with direct sales and outside

sales consultants with managing and maintaining customer satisfaction

• Worked directly with Network Operations Center for all service issues that were reported within customer

base to ensure effective and timely resolution

Senior Account Manager

Managed and maintained over 200 major accounts. Responsible for sales and renewals into existing customer

base and maintaining customer billing revenue on a monthly basis.

• Built and maintained customer relationship to ensure customer satisfaction

• Exceeded sales quota by 175% annually

• Exceeded revenue retention quota by 105% annually

• Served as customer liaison to handled service or billing issues

• Worked with marketing depts to handle all RFP's within my customer base

• Mentored other members of the account development team, providing guidance and sale coaching

Agent Support Specialist

PAETEC - 2007 to 2007

Provide end to end administrative and sales support for the sales cycle through to installation for sales

consultants.

• Responsible for handling all internal and external sales support

• Developed and implemented new sales processes for more efficient implementation

• Provided sales quotes to consultants for new and existing customers

• Trained all new sales consultants process and procedures

Agent Service Advisor

ICG - Irvine, CA - 2000 to 2001

Provided administrative sales support to sales consultant teams.

• Responsible for Agent Trade Show events

• Provided sales packages for Agents

• Handled all Agents sales support administrative needs

EDUCATION

Business Administration

Irvine Valley College - Irvine, CA

Contact this candidate