Human Resources Customer Service
Resume:
Kimberly Rogosky
Greensboro, NC 27409
********@***.***
Professional Experience:
Brock & Scott, PLLC, Winston Salem, NC October 2011 - June
2014
Human Resources Director
. Ensure an effective performance management process by coaching
leadership on review processes, compensation issues and employee
development.
. Partner with leaders to proactively identify and effectively manage
employee relations issues, including counseling and appropriate
disciplinary action.
. Responsible for policy and procedures creation.
. Managed the newly created Training Department
. Implemented the outsourcing of in house payroll, time and labor system
as well as online benefit enrollment.
GMAC Insurance, Winston Salem, NC September 2002 - September
2011
Senior Human Resources Business Partner (August 2006 - September 2011)
. Provide strategic, collaborative support to the Claims and Marketing
organization across the United States in all aspects of Employee
Relations and Recruitment.
. Provide guidance to employees and leaders regarding policies and
procedures, benefits, transfers, promotions, career development, and
compliance issues.
. Consistently serve as an extension of department leadership through
participation in staff meetings to ensure a high level of business
acumen in order to serve as a credible strategic partner.
. Provide proactive counsel to leaders regarding issues or problems
identified through consistent interactions with employees that could
potentially impact the business unit.
. Provide recruiting support for all Claims and Marketing positions and
assist managers with determining qualifications and recruitment
strategies to ensure the identification of top talent.
. Facilitate Policy and Procedures training during New Leader
Assimilation to assist with the assimilation of all new leaders and
ensure clear understanding of company policies and practices.
. Conduct exit interviews and counsel department leadership on issues
identified through the process to assist with their individual
development and improving company retention.
. Mentor less tenured Human Resource Business Partners to assist in
furthering their development.
Human Resources Manager - GMAC Masterlease
Birmingham, England (Temporary Assignment - May 2008 - December 2008)
. Managed Human Resource staff of 6 direct reports.
. Conducted annual performance evaluations.
. Participated as a key resource in the Management Development Centre
training.
. Led the due diligence process.
. Organized and facilitated company redundancies including
communication, timelines, document creation.
Human Resources Representative II (September 2002 - August 2006)
. Recruit, screen and interview for Claims and Policy Sales and Service
positions including assisting managers with determining qualifications
and recruitment strategies.
. Coordinate and conduct new hire orientation.
. Provide coaching to leadership on how to effectively manage situations
through the use of company policies and procedures.
Page 2 cont.
. Investigated and resolved work place situations including claims of
harassment and employee performance.
. Approved terminations and other forms of discipline to ensure fair and
appropriate action was taken.
APAC Customer Services, Greensboro, NC December 2001- August 2002
Senior Recruiter
. Recruit, screen and interview for Customer Service Representative
positions.
. Conduct reference checks, criminal background checks, and schedule
drug screenings.
. Provided assistance in regards to benefits to employees.
. Participated in unemployment hearings.
. Assisted employees on a daily basis with FMLA guidelines.
Moses Cone Health System, Greensboro, NC June 1994 - December
2001
Human Resources Coordinator (September 1999 - December 2001)
. Presented detailed information to employees and managers regarding
benefits and related HR policies.
. Assisted employees with status changes, family status changes, leave
of absence, job transfers and retirement as it impacted their pay and
benefits.
. Provided managers and employee assistance with employee relations
issues including corrective action.
. Conducted new employee orientation.
Corporate Recruiter (September 1997 - September 1999)
. Recruited, screened and interviewed candidates for clerical and
patient care positions among all campuses, generally for 80 -100
concurrently open positions.
. Conducted reference checks to determine validity of candidates.
. Established priorities of positions to fill in order to meet overall
organizational objectives in a timely manner.
. Provided career counseling to employees.
. Scheduled drug screenings and initial health reviews for new employees
with appropriate follow through.
Human Resource Assistant (May 1994 - September 1997)
. Reviewed, verified and entered all data and status changes from
employee action and new hire forms into the HRIS system.
. Compiled data and prepared analysis for salary surveys.
Education:
Master of Business Administration, August 2001
Pfeiffer University, Misenheimer, NC
BS, Business Management
Pennsylvania State University
Additional Information:
. Experienced in MS Excel, MS Word and Outlook.
. Knowledgeable of Workday, VHR/OneSource, PeopleSoft, KRONOS, Lawson,
Snowdrop, VURV, MyStaffingPro, MAS, Paychex and Powerpay systems.
. Chartered member of Insuring Success - Toastmasters Club GMAC
Insurance.
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