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Human Resources Customer Service

Location:
Greensboro, NC
Posted:
September 09, 2014

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Resume:

Kimberly Rogosky

****-** ****** **** *****

Greensboro, NC 27409

336-***-****

acfulg@r.postjobfree.com

Professional Experience:

Brock & Scott, PLLC, Winston Salem, NC October 2011 - June

2014

Human Resources Director

. Ensure an effective performance management process by coaching

leadership on review processes, compensation issues and employee

development.

. Partner with leaders to proactively identify and effectively manage

employee relations issues, including counseling and appropriate

disciplinary action.

. Responsible for policy and procedures creation.

. Managed the newly created Training Department

. Implemented the outsourcing of in house payroll, time and labor system

as well as online benefit enrollment.

GMAC Insurance, Winston Salem, NC September 2002 - September

2011

Senior Human Resources Business Partner (August 2006 - September 2011)

. Provide strategic, collaborative support to the Claims and Marketing

organization across the United States in all aspects of Employee

Relations and Recruitment.

. Provide guidance to employees and leaders regarding policies and

procedures, benefits, transfers, promotions, career development, and

compliance issues.

. Consistently serve as an extension of department leadership through

participation in staff meetings to ensure a high level of business

acumen in order to serve as a credible strategic partner.

. Provide proactive counsel to leaders regarding issues or problems

identified through consistent interactions with employees that could

potentially impact the business unit.

. Provide recruiting support for all Claims and Marketing positions and

assist managers with determining qualifications and recruitment

strategies to ensure the identification of top talent.

. Facilitate Policy and Procedures training during New Leader

Assimilation to assist with the assimilation of all new leaders and

ensure clear understanding of company policies and practices.

. Conduct exit interviews and counsel department leadership on issues

identified through the process to assist with their individual

development and improving company retention.

. Mentor less tenured Human Resource Business Partners to assist in

furthering their development.

Human Resources Manager - GMAC Masterlease

Birmingham, England (Temporary Assignment - May 2008 - December 2008)

. Managed Human Resource staff of 6 direct reports.

. Conducted annual performance evaluations.

. Participated as a key resource in the Management Development Centre

training.

. Led the due diligence process.

. Organized and facilitated company redundancies including

communication, timelines, document creation.

Human Resources Representative II (September 2002 - August 2006)

. Recruit, screen and interview for Claims and Policy Sales and Service

positions including assisting managers with determining qualifications

and recruitment strategies.

. Coordinate and conduct new hire orientation.

. Provide coaching to leadership on how to effectively manage situations

through the use of company policies and procedures.

Page 2 cont.

. Investigated and resolved work place situations including claims of

harassment and employee performance.

. Approved terminations and other forms of discipline to ensure fair and

appropriate action was taken.

APAC Customer Services, Greensboro, NC December 2001- August 2002

Senior Recruiter

. Recruit, screen and interview for Customer Service Representative

positions.

. Conduct reference checks, criminal background checks, and schedule

drug screenings.

. Provided assistance in regards to benefits to employees.

. Participated in unemployment hearings.

. Assisted employees on a daily basis with FMLA guidelines.

Moses Cone Health System, Greensboro, NC June 1994 - December

2001

Human Resources Coordinator (September 1999 - December 2001)

. Presented detailed information to employees and managers regarding

benefits and related HR policies.

. Assisted employees with status changes, family status changes, leave

of absence, job transfers and retirement as it impacted their pay and

benefits.

. Provided managers and employee assistance with employee relations

issues including corrective action.

. Conducted new employee orientation.

Corporate Recruiter (September 1997 - September 1999)

. Recruited, screened and interviewed candidates for clerical and

patient care positions among all campuses, generally for 80 -100

concurrently open positions.

. Conducted reference checks to determine validity of candidates.

. Established priorities of positions to fill in order to meet overall

organizational objectives in a timely manner.

. Provided career counseling to employees.

. Scheduled drug screenings and initial health reviews for new employees

with appropriate follow through.

Human Resource Assistant (May 1994 - September 1997)

. Reviewed, verified and entered all data and status changes from

employee action and new hire forms into the HRIS system.

. Compiled data and prepared analysis for salary surveys.

Education:

Master of Business Administration, August 2001

Pfeiffer University, Misenheimer, NC

BS, Business Management

Pennsylvania State University

Additional Information:

. Experienced in MS Excel, MS Word and Outlook.

. Knowledgeable of Workday, VHR/OneSource, PeopleSoft, KRONOS, Lawson,

Snowdrop, VURV, MyStaffingPro, MAS, Paychex and Powerpay systems.

. Chartered member of Insuring Success - Toastmasters Club GMAC

Insurance.



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