Learning and Development Specialist

Brian H Biffle

*** ******** **** ? Canton, GA *0115 ? 678-***-**** ?

*****.******@*****.***

Career Summary

Dynamic learning and development professional with more than a decade of

experience in corporate training and education. Successful track record of

impactful training and relationship building across diverse enterprise.

Innovative, engaging facilitator with proven ability to integrate

technology in the classroom. Creative approach to problem solving, program

creation and team leadership.

Professional Experience

American International Group (AIG)

October 2013 - Present

Process Trainer

. Spearheaded integration of existing LMS platform into diverse needs of

newly created Global Shared Services Training Department.

. Standardized and organized training modules, digital folder structure

and naming conventions across Global Shared Services Training.

. Developed refresher, new hire and new process training programs based

on continuously evolving needs of the organization.

. Collaborated with employees and management across the site to identify

operational deficiencies and develop solution oriented training.

. Delivered dynamic trainings sessions across the enterprise to a

diverse learning audience.

. Ensured effective knowledge transfer via an assortment of teaching

techniques, assessment tools and continuous improvement opportunities.

. Successfully managed multiple projects with competing deadlines.

University of Phoenix

May 2013 - Present

Instructor

. Employed Adult Learning Theory (ADDIE) within a diverse classroom to

optimize educational benefit to students.

. Maximized available technology and other digital resources.

. Integrated individualized and team approach to create a balanced

learning environment.

. Facilitated use of e-learning via various programs.

Georgia Gwinnett College

August 2012 - October 2013

Adjunct Professor

. Integrated modern technology via Audacity, Open Scholar, Jing, Smart

Technologies and other web based resources.

. Explored secondary and primary source learning via in-class research,

class activities, and student based research.

. Achieved balanced learning through reading, writing, lecture and class

discussion.

. Worked with students to improve public speaking and presentation

skills.

. Introduced students to various historiographies, categories of

analysis and other aspects of the history profession.

Atlanta Country Day School

May 2011 - May 2013

Teacher

. Revamped and modernized humanities curriculum.

. Conducted dynamic class meetings via a balanced lecture-dialogue style

that promoted student participation and critical thinking while making

optimal use of web-based and audio-visual resources.

. Encouraged additional classroom activities (videos, role playing,

creative writing, mock debates and group work) to facilitate student

interests and learning.

. Employed e-learning programs to maximize student engagement.

. Continuously worked to enhance student-faculty communications and

improve broader relationship.

State Farm Insurance

May 1999 - August 2009

Claims Specialist

. Initiated, designed and facilitated several professional development

seminars (customer service, estimating software, workplace efficiency,

teamwork).

. Possessed and applied expert knowledge of ten personal and commercial

line insurance policies. Performed first and third party claim-

handling responsibilities as an in-house adjuster and as a field

adjuster.

. Effectively communicated policy information and coverage

interpretations both verbally and in writing to internal and external

customers, attorneys, agents, vendors and other professionals.

. Completed Training for Trainers Course

. Earned AIC (Associate in Claims) and CPCU (Chartered Property Casualty

Underwriter) designations.

Gallagher Bassett

July 2003- May 2004

Senior Claim Representative

. Managed litigated files through legal analysis, exposure

consideration, and continuous communication with client, involved

parties, attorneys, and excess policy carriers.

. Applied expert knowledge of applicable statute and case law to each

incident. Analysis was then provided to client detailing risk

exposure.

. Managed relationship with clients via accountability, superior work

product, professionalism, and effective risk management.

Education

Georgia State University - Atlanta, GA

Master of Arts in History (January 2012)

Georgia State University - Atlanta, GA

Bachelor of Arts in History (August 1998)

Publications

Biffle, Brian. "Salih ibn Tarif." In the Dictionary of African Biography.

Edited by Henry Louis Gates, Jr. and Emmanuell K. Akyeampong. New York and

Oxford: Oxford University Press, 2011.

Biffle, Brian. "Prohibition." In the Encyclopedia of Politics of the

American West. Edited by Steven L. Danver. Washington, D.C.: CQ Press and

Mesa Verde Publishing, 2012.

Biffle, Brian. "Nuclear Testing." In the Encyclopedia of Politics of the

American West. Edited by Steven L. Danver. Washington, D.C.: CQ Press

and Mesa Verde Publishing, 2012.

Languages

. Spanish (reading)

. German (reading)

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