Customer Service Project Manager

CARRIE L. ZAKLIKOWSKI

*** **** ****** **** *******, GA 30011 ٠470.535.9767

***********.******@*****.***

To Whom It May Concern:

I am interested in employment with your organization. I have enclosed my resume as a first step in

exploring the possibilities of a position within your establishment.

My most recent experience is as the Events and Online Service Manager for an international meetings and

events firm. My responsibilities included serving as the project manager for multiple meetings and

events for a number of clients including proposal development, contracts negotiation, spec sheets, menu

planning, website development, reconciliation and budges. I was also responsible for specific meeting

and events management and on-site execution. This experience paired with the skills I have acquired

throughout my employment history makes me uniquely qualified to fill a range of positions.

My salary expectations are between $55,000 and $60,000 per year. Insurance benefits are not a necessity

but definitely a plus. I am willing to negotiate for the right position.

In closing, I am a very goal oriented person with a strong work ethic. I am a quick learner, require little

to no supervision, and I am very dedicated to my work. My diverse background has given me not only

the skills to fill many types of positions but also the drive to perform at the highest level possible.

Thank you for your time and consideration.

Sincerely,

Carrie L. Zaklikowski

CARRIE L. ZAKLIKOWSKI

677 COLT SHOALS LANE ٠DACULA, GA 30011 ٠470.535.9767

***********.******@*****.***

OBJECTIVE

To obtain a position with a reputable company that will allow me to utilize my skills for the benefit of the

company and career advancement for myself.

SKILLS & STRENGHTS

• Meetings and event project management

• Hotel inventory management

• Website design specific to the meeting industry

• Administrative skills in support of high level executives

• Presentation expertise utilizing various software packages

• Management skills including multiple projects, inventory and labor

• Purchasing and accounts payable experience

• Merchandising and marketing skills

• Filing and document management experience

• Self motivated requiring little supervision

• Excellent customer service

• Versatile…prompt…efficient…analytical…team player…dependable

SOFTWARE APPLICATIONS

• MS Office Suite

• Acrobat Suite

• Various image editing software including PhotoShop and Gimp

• Website registration and design programs

• Meeting industry specific software including MeetingMatrix, Passkey and PerfectTable

EDUCATION

2012 – present Georgia Perimeter College Lawrenceville, GA

Working towards an Associate Degree - Criminal Justice

EMPLOYMENT

2006 – present Global Connections Roswell, GA

Events and Online Service Manager

• Serve as the project manager for multiple meetings and events for several clients including proposal

development, contracts negotiation, spec sheets, menu planning, BEOs, reconciliation and budges.

• Responsible for specific meeting and events management including determine client requirements,

association procedures, researching suitability and availability of venues, tracking event attendance,

rooms lists and maintaining budget requirements.

• On-site management and troubleshooting potential issues to ensure seamless execution of planning.

• Liaison between client and associations, housing bureaus and suppliers providing detailed responses.

• Establish and manage on-line registration process and website development based on client needs.

• Maintain company forms and procedures for training purposes.

• Maintain the timesheet program and event tracking documentation.

• Keep abreast of event and client industry news & educational opportunities and new software/

updates to current programs including troubleshooting possible problems and training.

2003 – 2006 Schweitzer-Mauduit International, Inc. Alpharetta, GA

Laboratory Coordinator

• Accountable for all presentations from scientist and the Director of R&D utilizing “from scratch”

designs and animation. Responsible for bi-annual meeting preparation including slide presentation

on various subjects. Preparation of all images, including photos and animations.

• Other job responsibilities include formatting and editing several technical and financial reports on a

monthly basis for Managers and Directors. Also responsible for technical document retention

including maintaining all computer presentations, various trade publications, and technical reports.

• Responsible for supporting the daily operations of six research laboratories including general

maintenance and scheduling. Responsible for purchasing equipment and supplies and working with

vendors for service and repairs.

• Administrative duties including travel arrangements, schedules, shipping and receiving of all non-post

mail, meeting preparations, sample retention, and attendance recording. Responsible for

maintaining, inventorying, and scheduling shipments to and from off-site warehouse including

products shipped from mill locations.

• Liaison between Legal and R&D for vendor contracts and client confidentiality agreements.

2001 – 2003 Schweitzer-Mauduit International, Inc. Alpharetta, GA

Administrative Assistant R&D

• Administrative duties for the R&D department including travel arrangements, schedules, shipping and

receiving all non-post mail, meeting preparations, attendance recording, and document retention.

• Administrative responsibilities specifically for the Director of R&D, US including filing, typing,

reports, phone and email message screening, and coordinating between international locations for

meetings and presentations. Also handled international expense reporting and reconciliation.

2000 – 2001 Blockbuster Video Marietta, GA

Store Manager

• Responsible for the daily operations of a profitable video rental store. Duties include financial

analyze of daily, weekly, and monthly reports, merchandising and marketing of rental and sell

product, and the management of eight to ten employees including daily tasks and project

management. Also accountable for customer service, inventory management, loss prevention, and

sales goals.

1999 – 2000 Blockbuster Video Smyrna, GA

Regional Administrative Assistant

• Administrative Assistant to the Regional Director of Operations, Atlanta. Responsible for creating

and processing financial roll up reports for approximately 150 video stores, handling customer service

issues, and general office duties including in/out-going mail and supply ordering. Responsible for

coordinating and maintain financial files.

• Also served as a liaison between District Managers, office staff, and Regional Director.

1995 – 1999 Atlantax Systems, Inc. Dunwoody, GA

Data Entry Supervisor

• Responsible for the management of three to five employees. Data entry including creating and

managing telecomm tax spreadsheets, reviewing and processing data entry completed by employees,

and deciphering telecomm tax reports. Created and maintained report instruction books.

• Also responsible for customer service relations with clients and maintaining client profiles.

AWARDS & CERTIFICATES

• Mastering Adobe Photoshop November 2002

• Advanced Photoshop November 2002

• Advanced Excel January 2006

• Conference and Meeting Management Program, UGA April 2009

REFERECES

Available upon request

Contact this candidate