Customer Service Representative
Resume:
Annie Krieg
*** * ******** ******, ********, WI *4136
Cell Phone: 920-***-**** Email: **********@*****.***
Education
University of Wisconsin Milwaukee December, 1998
Bachelor of Arts in Communication
Work Experience
Member Service Staff, Heart of the Valley YMCA, Kimberly, WI June, 2011 Present
Answer questions about membership and programs to potential members and guests in person and by phone.
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Sell memberships and class registrations using EFIN software.
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Give tours to potential and new members.
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Assist in maintaining accurate membership records.
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Maintain and balance cash drawer each shift.
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Lunch Supervisor, Westside Elementary, Kimberly, WI March 2009 June 2014
Assist and supervise students during lunch and recess.
Communicate with teachers and administration regarding behavioral issues.
Customer Service Representative, Fox River Paper, Appleton, WI July, 1999 August, 2002
Receive incoming calls for price, availability, orders and special make inquiries.
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Make outgoing calls as necessary for follow up to customers and outside sales representatives.
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Perform order entry for faxed incoming orders.
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Coordinate with outside sales staff, accounting, planning and shipping regarding price and turn around time for special
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orders.
Trace deliveries for customer.
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Start paperwork for returns. Coordinated with the claims department for manufacturing and damage claims.
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Worked these duties as a temporary worker from October November, 2002 and again March, 2003 August, 2003 for Fox
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River Paper. Filled a short term position from November, 2007 May, 2008 after Neenah Paper purchased the company.
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Volunteer
I am currently a troop leader and the past Service Area Manager for the Kimberly Girl Scouts; I was the Box Top for
Education Coordinator and past president of the PTO at Westside Elementary. In the past, I have also been a Sunday school
teacher and the Community Service Chairperson for the Appleton Police Spouses Association.
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