Customer Service Manager

Cole Gallagher

919-***-**** **************@****.*** 1003 Burnt Hickory Ct, Apex, NC 27502

Educations

University of North Carolina Wilmington, Wilmington, NC Political Science, 3.6 GPA, 2013

Wake Tech Community College, Raleigh, NC – Clinical Research Certificate (November 2014)

Experience

MEDICAL ONCOLOGY STAFFING, WEATHERBY HEALTHCARE CARY, NC FEB – JUN 2014

Locum Tenen recruitment, Cold calling, Sales, Client relationships, Sourcing, Client research

ASSISTANT MANAGER, HALLMARK CARY, NC 2010-2011

Maintained inventory levels, Daily sales balancing, Bank deposits, Customer service, Opening/Closing retail

location, Employee management, Training employees, Promotion managing, Receiving product shipments

WAREHOUSE LABOR, HALLMARK CARY, NC 2009-2010

Receiving product shipments, Distributing product shipment, Product pricing

SHIFT LEADER, BLOCKBUSTER CARY, NC 2007-2010

Customer service, Sales, Daily deposits, Open and closing retail location, Daily funding balances, Employee

management, Employee training, Fixture maintenance

Skills

-Medical Terminology

-Clinical data

-Clinical research regulations

-Medical laws and ethics

-Management experience

-Training experience

-MS Excel/Word proficiency

-Data entry and Statistical analysis

-Computer repair/build

-Oracle Database experience

-SQL experience (Oracle, SQLite3)

-Conflict Management/Negotiation Research

References

Blockbuster Manager - Flower Owneby - 919-***-****

Hallmark Manager - Beverly Bailey - 336-***-****

Professor - Dr. Daniel Masters - 910-***-****

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