Customer Service Medical

EDUARDO L. MARTINEZ

***** *** *** *****,

San Antonio, TX 78223

210-***-**** * *******@*****.***

SUMMARY OF QUALIFICATIONS:

Extensive experience in public relations, marketing and team building; coordinating medical seminars,

health fairs and business presentations; creative and collaborative; strong industry and personal acumen;

develop, implement and provide training; knowledgeable worker’s compensation specialist; liaison

between physician/employer/attorney at law; working knowledge of DOT medical regulations pertaining

to oil industry, specimen collection trained (non-DOT); Bilingual Spanish/English; excellent

communication skills; extensive customer service experience; strong collections background; recognized

service excellence provider. Working knowledge of worker’s compensation injury protocol pertaining to

medical services; OSHA Industrial Truck Operator License (sit down forklift 10,000 lb. certified)

HISTORY:

Alamo City Specialty Marketing

President - January 2014

Marketing and consulting services in south Texas.

Current projects:

San Antonio Police Training Academy -

Research, interview and procure external health experts including, but not limited to: dieticians, holistic

practitioners, naturalists, personal trainers, and medical doctors, to present health and wellness classes to

San Antonio Police Department. Collaborate with various health disciplines to develop weekly one-hour

presentations to address and educate law enforcement on the topic of health and wellness. Develop and

implement comprehensive health and wellness exhibitions including, but not limited to: health screenings,

flu shots, fitness incentives, stress management, and corporate fitness.

Laredo Vocational Development Services (LVDS) - Consulting and Public Affairs representation. LVDS

helps people with physical or mental disabilities prepare for, find and keep jobs. Work related services are

individualized and may include counseling, training, medical treatment, job placement assistance and

other services.

Bringing Everyone Special Together (BEST) - Consulting and Public Affairs representation for non-profit

organization in Laredo, Texas.

UC4Life - Public Affairs and new business development. Organize speaking engagements and

presentations for San Antonio clinics. Develop strategy and maintain relationships that result in growth

for all products offered by the clinic and programs.

ProCare Medical Center, San Antonio, TX

Public Affairs January 2013 – January 2014

Researched, developed strategy and engaged relationships to increase patient base for medical clinics in

San Antonio and Austin, Texas. Engaged professional offices, arranged and presented clinic services and

established professional relationships. Achieved meetings with key individuals to encourage commerce,

to include; state and local unions, attorneys at law, referring physicians, oil industry and local industry.

Attended and represented clinics at distinct and diverse engagements. Served as liaison between union

officials, their representatives and members, attorneys, staff, and employers. Internal and external

coordination of staffing and budget for engagements that catered to clients and professional relationships.

Created and developed promotional materials for distribution by various methods. Created and

Coordinated Health & Wellness seminars, safety seminars, flu shot clinics, fundraisers and various

functions while optimizing maximum exposure

to clinic. Maintained mileage and expense reports for reimbursement. Reported directly to CEO.

Southwest General Hospital, San Antonio, TX

Employer Acct. Specialist December 2010 – August 2012

Responsible for the patient accounts in Workfit program. Marketed and managed worker's compensation

accounts with local industry, insurance carriers, third party administrators, physicians and clinics.

Maintained internal database of all interactions. Negotiated rates with employers who opted out of Texas

Department of Insurance. Settled outstanding accounts by reviewing medical records, discussions with

department administrators, billing office, agreement review and collected monies. Collected specimens

for drug screening. Scheduled and arranged appointments, tours and health fairs to local industry.

Educated employers and local industry in hospital wide policies and procedures. Continued education and

training on Workman's compensation. Attended meetings and acted as liaison between employers and

hospital administration.

Titan Health Care Services, San Antonio, TX

New Business Development February 2010 – November 2010

Researched and developed new business prospects for home health agency. Formulated marketing

strategies with the goal of maximizing the firm's profits. Presented service and resource ideas to doctors,

case managers and hospital administration regarding home health care services. Prepared written reports,

tracked accounts and expenses to determine profit margin. Maintained direct communication and strategy

plans with CEO.

Christus Santa Rosa Hospital, San Antonio, TX

Sr. Financial Counselor March 2003 – December 2009

Interviewed patients, accessed and reviewed credit reports to determine eligibility for various government

programs or internal assistance program and/or quote deposits from patients. Transferred patients to

county hospital or other facilities when appropriate. Determined financial clearance for acceptance of

transferring patients for administration. Made payment arrangements when applicable. Provided

collection training and customer service classes to admitting staff. Communicated frequently with

doctors, their offices, case managers, social workers, administration and other hospitals on collection

opportunities. Trained, supported and delegated duties to financial counselors located at five (5) hospital

locations. Processed COBRA paperwork and activated insurance while processing premium for payment

with CFO when discovered through screening process. Created and maintained various collection

reports.

Southwest General Hospital, San Antonio, Texas

Financial Counselor April 2002 – March 2003

Interviewed patients, obtained and reviewed credit reports for purposes of determining eligibility for

various government programs or internal assistance programs. Transferred patients to county hospital or

other facilities when appropriate. Coordinated and reviewed potential patient transfers throughout Texas

to and from Southwest General Hospital to establish financial clearance for acceptance. Established

payment arrangements. Provided collections and customer service training to admitting staff.

Communicated directly with doctors, nurses, case managers, social workers, administration, and patients

regarding all possible reimbursement or collection opportunities. Trained, supported and delegated duties

to financial counselors. Processed COBRA paperwork and premiums.

Southwest General Hospital, San Antonio, Texas

ER Registration Supervisor January 2001 – April 2002

Interviewed, trained, scheduled, counseled and provided performance reviews to emergency room

registration staff. Recorded and produced reports on statistics and various implementations presented to

the emergency room registration staff as needed. Developed and presented training to staff for

performance improvement. Acted as liaison for emergency room patients and all hospital departments.

Southwest General Hospital, San Antonio, Texas

Financial Liaison November 1999 – January 2001

Interviewed, educated and assisted self-pay patients with state, federal and/or local assistance. Developed

and maintained running log for transfer attempts and collection efforts. Made payment arrangements,

quoted and collected deposits in accordance with hospital regulations.

South Austin Medical Center, Austin, TX

ER Business Office/Registration July 1999 – November 1999

Registered emergency room patients. Utilized Meditech system for purposes of compiling and updating

patient records. Collected and processed monies for insurance co-payments.

Travis County Tax Office, Austin, TX

Sr. Clerk – Tax Compliance October 1997 – November 1999

Prepared legal documents such as petitions, citations, dismissals, demand letters and release of liens in

connection with delinquent property taxes for Travis County. Conducted Legal research and provided

litigation support for County attorneys. Operated remittance processing device to process monies to pay

property taxes. Analyzed and determined appropriate tax accounts through various computer searches and

research. Provided tax payor assistance regarding property taxes.

Travis County Tax Office, Austin, TX

Public Information Officer January 1997 – October 1997

Answered multi-line phone system and directed calls received from the public. Answered general

questions about the department, its functions and activities, and its interrelationships with County

departments and outside agencies. Referred individuals to appropriate persons, departments, or agencies.

Provided direction and information to the public on department and County procedures, regulations and

policies. Provided support and relief to various departments.

Teleservice Resources/American Airlines, Austin, TX

Cargo/Special Accts./Int’l Sales May 1992 – October 1998

Responsible for shipping domestic/international cargo and special cargo, such as human remains.

Composed and translated rates and cargo policies curriculum into Spanish. Provided training classes in

Mexico City, Mexico on cargo policies and procedures. Performed warehouse inspections and taught

locating techniques to cargo warehouse agents at multiple warehouses. To include American Airlines

owned warehouses on and off airports. Concentration included Austin, Dallas/Ft.Worth, Miami and

Mexico City, Mexico cargo accounts. Operated sit and stand forklifts at all warehouse locations. Named

to Service Excellence Adviser program, and received awards for excellence in customer service.

EDUCATION:

2014 – US Forklift Training and Certification

San Antonio, Texas

OSHA Industrial Truck Operator License

2008 – St. Phillips College

San Antonio, Texas

Intro to Welding

2001 – South San Antonio Chamber of Commerce

Leadership Program

1992 – International Aviation & Travel Academy

Arlington, Texas

Airline/Travel Industry Advancement Program

1988 – Osterholz American High School

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