Sales Customer Service

Diana Remar

North Royalton Ohio ***** 440-***-**** **********@*****.***

SALES DIRECTOR

Specializing in new business development and major market expansion

* Combine entrepreneurial drive with business-management skills to drive gains in revenue, market share and profit performance.

* Communicate a clear, strategic sales vision, effectively training and coaching both veteran and junior sales team members.

* Cultivate excellent relationships with new prospects and existing customers.

* Able to turn around lagging operations and prepare companies for fast growth and profitability.

SKILLS

* New Business Development

* P&L Management

* Strategic Planning

* Operations Management

* Key Account Management

* Turnaround & High-Growth Strategies

* Customer Relationship Management

* Staff Training & Development

* Contract Negotiations

* Budgeting & Forecasting

PROFESSIONAL EXPERIENCE

WOW Cable Internet and Television

Valley View Ohio

Door to Door Marketing. Consistent sales leader. Customer Serivice.

DSR 2012 to present

Stonebrook Realty Inc

Independence Ohio

Sales Director, 2005 to 2012

Sales Manager, 2002 tp 2005

Customer Service Manager, 2000 to 2002

Advanced to sales director role to serve as a key member of executive team developing sales strategies for a real estate asset management company. Direct a team of 25 lenders and their respective staff (approximately 50 employees). Formulate marketing, brand planning and business-development strategies to drive revenue growth. Outcomes:

* Revived struggling operation from being on the verge of bankruptcy to a turnaround success story. Revamped pricing strategy, implemented effective promotional strategies, trained a high-performance sales team and helped boost corporate image.

* Tripled annual sales volume within four years, growing sales to $500,000 in gross revenues.

* Achieved 2011 Star Performance Award for outstanding sales results, representing the first time the division achieved this recognition.

* Led the growth of sales department from 1 to 50 employees. Established a competitive sales force by offering aggressive compensation, desirable benefits packages and performance-driven sales-incentive programs.

* Improved sales policies and practices. Defined the sales cycle, created accurate job descriptions and developed standards for customer relationship management. Trained sales agents and staff .

Real Estate Broker

Sales Manager, 2012 to present

Provided consultative sales of residential, commercial and foreclosure properties. Prospected for customers through cold calls, referrals and networking. Qualified leads, negotiated with corporate customers, closed deals and managed accounts. Outcomes:

* Closed an average of 35% of all leads and achieved between 110% and 120% of projected monthly sales goals during tenure.

* Targeted and penetrated a competitive market. Sold thousands of corporate accounts and converted many customers from competitors’ services.

* Recognized as a member of The Shining Star Club for routinely exceeding quotas.

* Established relationships within a Fortune 500 company and guided sales representatives to close deal generating $125K in recurring annual revenue.

* Orchestrated successful promotional campaigns, including a special offer that penetrated market territory by 6% in one day.

EDUCATION & TRAINING

Hondros College

Major in Marketing and Finance1989 Equivalent degree to bachelors

Professional Development:

* Buyer-Seller Relationships

* Train The Trainer

* Fair Hiring Practices

* Prevention of Harassment Policies

* Sales Processes

* Best Practices in Cellular Management

* Gaining a Sales Commitment

* Leading a Global Sales Force

**********@*****.*** 440-***-****

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