Customer Service High School

Khadijah Robinson

●***** Valor Circle Apt ***A Tampa, FL 33613● 727-***-****● ****************@*****.***

EDUCATION:

Florida Agricultural & Mechanical University, Tallahassee, FL

University of South Florida, Tampa, FL

Bachelor of Arts and Accounting – May 2017 GPA 3.2

Relevant Coursework: Financial Accounting, Fundamental Concepts I, Intro to Business Systems

PROFESSIONAL EXPERIENCE:

Concessions Runner, Centerplate: St. Petersburg, FL

Mar 2010-Oct.2012

• Performed clean-up duties in the stand to maintain the quality appearance of the work area including cleaning

equipment.

• Serviced customers based on their needs

• Takes orders, prepares orders and serves guests in correct portions following proper sanitation guidelines

• Participate in the setup of the stand, arrange inventory, advisees Vice President of any inventory deficiencies or

pending shortages

• Greeting guests as they approached the stand

Team Member, Chick fil a: St. Petersburg, FL Oct.2010-2013

• Prepared food for customers upon ordering

• Assisted with new employee training including kitchen/store policies, how the kitchen operates, and kitchen

services.

• Assisted with preparing catering order for big orders for big companies.

• Followed procedures for safe food preparation, assembly, and presentation.

• Communicated clearly and positively with coworkers and management

• Cleaned and disinfected workstation, utensils and customer areas

• Assisted with closing down the facilitation at night.

Overnight Stocker, Walmart: St. Petersburg, FL May 2014-Aug. 2014

Separated items by isle and filled in empty spaces on the shelves

Communicated clearly with my coworkers on how we were going to compete each night’s task

Organized shelves so they looked nice for the customers

Assisted customers in finding items they were shopping for

Make sure my section looked good before the next morning

Server, the Fountains: St. Petersburg, FL May 2014-Present

Setting and resetting tables

Taking the residents lunch dinner and desert orders

Preparing their sides for their orders

Taking out entrees and sides

Making sure the residents are satisfied with their lunch/dinner

Cleaning and disinfecting workstation, utensils and residents areas

Bussing the tables after the residents are done eating

Assist in closing down cleaning and resetting the dining room for the next day

LEADERSHIP & AFFILIATION:

Active Member, National Association for the Advancement of Colored People: Tallahassee, FL Oct.2013-Present

• Participate in going to different high schools in the neighborhood talking to high school students about the

importance of continuing education after high school.

• Participate in talent shows and pageants to help fundraising.

Active Member, Phi Sigma Theta National Honor Society: Tallahassee, FL February 2014-Present

• Participate in different community service activities, such as; blood drives, relay for life, and kid fun day

Suncoast Hospice Teen Volunteer: St. Petersburg, FL January 2013-June 2013

• Filed paper work in the office

• Made blankets and cookies for the hospice residents

• Made visits to the hospice residents

• Made holiday cards for the troops

Awards: St. Petersburg, FL

Presented with a math award for outstanding performance

SKILLS:

• Effective communication skills

• Organizational skills

• Ability to work well with others

• Good customer service

• Good interpersonal skills

Proficient in MS Office 2010 (Word, PowerPoint, Excel)

Language: English

Interests: mentoring k-12 students, numbers, breast cancer awareness

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