Customer Service Sales

Lauren K. Forte

*** ***** ****** **** 443-***-****

Sykesville, Maryland 21784 ********@*****.***

Summary of Qualifications

• Efficiently multitasked with 11+ years of administrative experience in small business

sector and state government division.

• Created databases of customer information and sales, which included graphs to depict

which manufactures was top selling within the sales year.

• Excellent communication skill, having firsthand experience with customer service and

calling customer service representatives, managing complications with special orders.

• Dependable assistant for CEO of company with ten years’ experience in writing

professional documents and letters, maintaining files, calculating pending income into the

company every month, following up on customers’ orders per CEO’s request, and taking

messages and making phones calls for CEO.

• Punctuality, never falling short of making a deadline.

Key Skills

Microsoft Excel, Word and PowerPoint/ Editing and Writing Professional Documents/ Customer

Service/ Organizational/ Multitasking/ Interpersonal/Data Input/Research

Professional Experience

Dunnrite Casual Furniture Inc. Sykesville, MD 2003- Current

Administrative Assistant

Network Databases

• Created the Customer Base List on Microsoft Excel, which incorporated customer

information and what was purchased starting from years 2003 to the present.

• These lists included graphs visually showing which outdoor manufactures sold the most

during the fiscal year. This information was given to the company’s advertiser to help

determine which brands to promote the most in upcoming advertisements.

• The Customer Base List assisted in customer service work. If a customer lost their

receipt, the company’s computer network kept record of sales contract number, as well as

the manufacturer that was purchased. Many times, finding the information of the

manufacture alone on the computer saved time in resolving certain issues.

Administrative

• Provide monthly balances to CEO of pending sales that have yet to be paid in full.

• Update main files, where current sales contracts are located, making sure orders that have

been completed are removed to the files that contain completed orders.

• Provide manager and CEO with a printed out update of the orders that are still pending

and ones that are complete, updating the company’s network files.

• Conducted research in patio furniture and fireplace industries for CEO.

• Customer Service, following up with both CEO and customers’ requests of status updates

on special orders.

• Diminutive sales, including cushions, dinner accessories, hearth accessories, small

dinning sets, etc.

• Assisting

• Writing professional letters and documents for CEO, many of which were to resolve

disputes with manufactures across the country, some the company has been dealing with

for 20+ years.

• Making phone calls and sending out faxes for CEO. Taking direct messages.

City of Mechanicville Public Safety Mechanicville, NY 1999-2002

Day Camp Counselor

Leadership

• A counselor for a summer day camp program held at the city playground, which provided

alternative outdoor activities for at risk children. As a counselor, the main goal was to

provide children with emotional needs, as well as self-esteem and competence.

• Held responsibility for the physical safety of a child, as much as their mental and

emotional safety. Was certified in First Aid and CPR.

• Engaging in arts and crafts, sports games and other various outdoor recreational activities.

• Helped organize day trips to miniature golf courses, water parks, bowling alleys, roller

skating rinks, amusement parks. Also helped organize end of the summer family nights

where the children and their families come to the playground to celebrate the success of

the program.

New York State Division of Tax Appeals Troy, NY 2001

Head Secretary

Administrative

• Apart of a creative team that developed a search engine for the company’s website. The

search engine contained documents of past tax appeals hearings. I converted Microsoft

Word Documents into PDF files, editing each document before submitting them to the

website. Some of these documents could contain up to one hundred pages or more.

• Filled out petition forms for potential hearings.

• Ushered clients and government officials to meetings and conferences.

• Organized and updated files.

• Answered and transferred phone calls.

• Organized and passed out the mail throughout the office.

Education

• BA in Sociology with a concentration in the Individual and Society SUNY Empire State

College Center for Distance Learning Saratoga Springs, NY

• 88 credit hours of training and education of the relationship between the individual and

society.

• Was a peer tutor and academic coach for six hours per week

• Academic coach for New Student Program

• Poem published in student newsletter in Creative Corner section.

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