Manager/Assistant Manager:Retail, Property Mngmnt, Customer Service

R. Lynn Spanks

address: *** ********** *******, *********, **, 32506

e-mail: ***********@*****.*** phone: 504-***-****

profile: www.linkedin.com/pub/lynn-spanks/19/209/34

PROFESSIONAL SUMMARY

“Proactive Leader and Problem Solver” possessing leadership qualities adept at meeting organizational,

functional, and financial targets. Experience in several phases of business administration, including:

Client Relationship & Service Marketing

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Team Building, Motivation & Performance Office Administration

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People Development P&L & Budgeting

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CAREER SUMMARY

Store General Manager, Baber’s Incorporated (Pensacola, FL)

2014

• Comprehensive leading of all aspects of rent-to-own retail operational functions; including P&L,

budgeting, sales, marketing, customer service, inventory management, personnel management,

collections management, payroll management, company vehicle maintenance, grounds

maintenance, and store maintenance

Leasing Consultant, 1st Lake Properties/Lakes of Chateau Estates North (Metairie, LA) 2013 – 2014

• Qualified prospective residents, determined needs and preferences, professionally presented

luxury Class A apartment community while communicating features and benefits

• Maintained tenant and property files, adhering to proper privacy laws and statutes

Jr. Marketing Manager, National Marketing, Inc. (Atlanta, GA) 2009 - 2011

• Liased with key members of client organizations to discuss current marketing profiles, identified

areas needing adjustment, structured detailed marketing plans based on results of analysis

• Managed the work flow and outcomes of two (2) teams of marketing associates; 20 employees

Leasing, Marketing, and Sales Specialist, C.L.A.S.S. (Atlanta, GA/Various USA) 2007 - 2009

• Traveled throughout the nation helping owners/management companies develop and implement

leasing and marketing plans for fast track lease-up of class A-C multi-family housing properties

Named company “MVP” for the 2008 closing quarter as a result of successfully implementing a

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marketing plan resulting in the lease-up of a tax credit property from 38% to100% occupancy

Department Manager, Sears Roebuck & Co. (Atlanta, GA) 2006 -

2007

• Trained, coached, developed, and directed the workflow of sales associates in consultative fine

jewelry sales; supervised employees within all departments of high volume department store

• Set and maintained merchandise presentation standards; executed monthly sales planner

• Analyzed department P&L reports, expense reports, marketing reports, and planning reports

Assistant Manager, Gordon’s Jeweler’s (Slidell, LA) 1997-2001

R. Lynn Spanks Page 2

RESULTS ORIENTATION

Analyzed and corrected improper budgeting procedures, inventory controls, and repair invoicing

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which resulted in the erasure of an inherited $32,000 deficit when taking on a sales department;

subsequently increased sales revenue by 20% within 6 months

Streamlined department budgets (saving my department over $17,000 in annual employee

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scheduling dollars), executed inventory control processes, and maintained price integrity to

minimize potential profit losses

Negotiated more effective merchant contracts which reduced previous invoicing by an average of

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$1,500 per month per contract

Supervised and/or managed staffs ranging from 2 – 40+ individuals; career turn-over rate of

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employees under direct supervision at < 4%

EMPLOYEE DEVELOPMENT

Consistently highly rated in customer satisfaction; coached employees in reaching customer

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satisfaction goals

Conducted employee reviews and communicated development needs and/or performance

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recognition

PROFESSIONAL DEVELOPMENT

• Microsoft Office Suite: Word Excel PowerPoint Outlook Access

• Macintosh OS X

• Citrix Property Software; RM (Resident Management); F.I.S.H (Forms Management)

EDUCATION

Bachelor of Business Administration: Management; Summa Cum Laude GPA 3.92

American InterContinental University

CAREER HISTORY

Store General Manager, Baber’s Incorporated (Pensacola, FL)

Leasing Consultant, 1st Lake Properties (Metairie, LA)

Jr. Marketing Manager, National Marketing, Inc. (Atlanta, GA)

Certified Leasing, Marketing, and Sales Specialist, CLASS (Atlanta, GA)

Department Manager, Sears Roebuck & Co. (Atlanta, GA)

Assistant Manager, Gordon’s Fine Jewelry (Slidell, LA)

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