Customer Service Manager
Resume:
Paul Andrew Forget
Orléans, ON K4A 3L2
*************.******@*****.***
** ***** ********** ********** ** Manufacturing, Distribution Centres, Retail,
SUMMARY:
including start-up launches, modifications, renovation/construction, installation,
and testing new systems. Creative abilities in visual merchandising, client
relations, operational and logistics planning, financial and inventory control,
recruiting and training.
HIGHLIGHTS OF QUALIFICATIONS:
Exceptional ability to prioritize work tasks and delegate effectively.
Highly organized, with strong time management skills to effectively work
under pressure in demanding work environments.
Skilled at producing correspondence and preparing reports.
Excellent facilitation, fluently bilingual communication and interpersonal skills.
Knowledge of all common office software programs.
A proven track record of key holder leadership positions.
PROFESSIONAL EXPERIENCE:
2013 – 2014 THE NORTHWEST COMPANY, Iqaluit, Baffin Island
C Store Supervisor, Major Markets Region, Remote Area
Open and close the store. Perform daily safe count. Order change and tobacco
requests. Pick up tills for deposit. Replenishment & restocking of merchandise
by department daily; including dairy, produce, grocery, Tim Horton's kiosk, pop
and potato chips, frozen foods,and cash wrap items. Facing the store. Perform
stock rotation, and check for outdated product. Perform markdowns and discards.
Keep accurate temperature logs and records. Inventory control. Maintain store
cleanliness. Visual merchandising, loss prevention. Report to C Store Manager.
2012 – 2013 SPENCER GIFTS, Place D'Orleans, Ottawa, ON
Sales Supervisor
Open and close the store. Bank deposits. Process daily and weekly shipments.
Inter store transfers of merchandise. Checkout at the cash. Pick up tills. Generate
monthly reports by department. Signs for promotion items and markdowns. Sales
floor customer service. Restocking & replenishment of plan-o-grams. Visual
merchandising. Loss prevention. Training of sales associates. Report to Store
Manager.
2011 – 2012 DEPOTIUM Mini Storage, Montreal, Qc
Storage Specialist
Open and close the store. Rental of residential and commercial units. Sell moving
supply boxes, blankets, packing materials, tape. Generate store reports. Inventory
control. Process Pre-Authorized payments by credit card and post dated cheques
monthly. Daily bank deposits. Responsible for the cleanliness of the facility. Loss
prevention. Monitor security cameras while on duty. Direct vehicle traffic for new
arrivals and move outs. Report to Regional Manager.
2010 – 2011 OLD NAVY #3344, GAP Inc, Laval, Qc
Sales Associate
Opening and closing of the store. Direct 2 Floor shipments(2x per week at 6am).
Sign 2 Sell and Markdowns. Checkout at the cash. Fitting rooms and runbacks.
Loss prevention. Sales floor customer service. Restocking and replenishment of
denim wall plan-o-grams. Inventory. Visuals. Report to Store Manager.
2007 – 2010 SANOFI AVENTIS, Laval, Qc
Distribution Centre Clerk
Responsible for all aspects of Distribution Centre. Order picking, packing, and
expediting of refrigerated, restricted access, toxic, narcotic, and dangerous goods
prescription drugs to Doctor's offices, Hospitals, and Pharmacists across Canada.
Radio frequency environment. Reported to Team Leader, Distribution and
Warehouse.
2003 – 2007 MAS Industries, Laval, Qc
Warehouse Manager
Responsible for all aspects of Warehouse. Loading and unloading of UPS, Day &
Ross, FedEx, SIMARD transport trailers and containers from the port of Montreal.
Operated and maintained a fleet of Toyota and Raymond forklifts(gasoline, diesel,
propane and electric). Order picking, packing, and expediting of after market auto-
motive parts across Canada. Radio frequency environment. Logistics planning.
Reported to Owner.
1995 – 2003 MATROX Electronics, Dorval, Qc
Printroom Supervisor
Media reproduction and duplication of User Guides, Quick Installation Guides, CD
Roms in house and outsourcing for Matrox Graphics, Visuals, Engineering, HR,
Legal Dept., and Administrative Intellectual Property documentation. Security
protocols for alpha, and beta testing of new software prior to market launch. Work
closely with the Technical Writers on translation for French, Asian, German,
Chinese,and Latin market issues with 3rd party suppliers and commercial printers.
XEROX and CANON certification. Reported to Warehouse Manager.
TRAINING, CERTIFICATION, SKILLS:
English and French language fluency. Raymond and Toyota forklift cards.
Canadian Red Cross / Croix Rouge Certified in Standard First Aid CPR / AED
Level A
References available upon request
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