Customer Service Representative
Resume:
Enza Saracino-Lopez
**** ********* *** #** ( MISSISSAUGA ( ONTARIO ( L5R 4H5 (
************@*******.***
(
PERFORMANCE - DRIVEN PROFESSIONAL
Superior Client Satisfaction ( Motivational Team Leadership (
Strategic Communication
Results-driven individual with an outstanding track record in
administration, supply chain, sales and inventory management. Knowledge of
client care, delivering results as well as having the ability to aim high,
think smart and act fast. Experience in planning, administration,
performance management. Precise to maintaining great customer service
relations; a communicator with the ability to relate to people across all
levels in the organization. A team player with great problem solving and
troubleshooting skills, decision-making capability, initiative and
resourcefulness. Seeking an exciting position that offers skill
utilization. Areas of strength include:
Motivated Team Leader Brand Image 100 % Customer Satisfaction
Cross Functional Training/Coaching/Mentoring
Collaboration Results Driven Person Passionate and Dedicated
Microsoft Office
Applications
Summary of Qualifications
? GENERAL SNAPSHOT: ABILITY TO PROVIDE PRODUCTIVE SOLUTIONS IN STRESSFUL
SITUATIONS AND CAPABLE OF MAKING TIMELY DECISIONS. MULTI-TASKER WHO IS SELF-
MOTIVATED TO EXCEL IN ATTENTION TO DETAIL, ORGANIZATION, FORMING AND
MAINTAINING EXCELLENCE.
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? CUSTOMER SERVICE: Expertise in customer needs with an excellent approach
to services. Repeated success guiding sizeable, cross-functional team in
the training. Great presenter, negotiator, and businessperson able to bond
solid relationships with strategic partners and build a working relation
across multiple organizational levels.
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? COMMUNICATION: Outstanding communication skills, both orally and written
and the ability to work effectively under pressure in a high
volume/demanding environment. Great leadership and management attitude with
fairness, integrity and teamwork principles. Microsoft Office (Word, Excel,
Outlook), Windows.
Professional Experience
ADMINISTRATIVE SUPPORT & EXHIBITOR SERVICE REPRESENTATIVE - STRONCO GROUP
OF COMPANIES (AUG. 2012 - PRESENT)
Responsible for all the administrative functions within the ESR department
and the handling of all inbound and outbound exhibitor order processing,
sales and inquiries.
. Handle inbound and outbound exhibitor inquiries (includes pre-show, on-
site and post show follow-up as required)
. Exhibitor sales and up-selling (includes telemarketing, email blasts,
follow-up on exhibitors as required), including meeting individual
show targets.
. Process orders and perform related administrative functions including:
inputting orders into the online system, processing payments, filing
orders.
. Run show summary reports
. Manage show site service centre as required.
. Working with sales department to make sure that all shows and order
forms are accurately setup online so the exhibitors and ESR have no
problems going online and entering their orders.
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Sourcing & Sale Assistant - The John Forsyth Shirt Company (Sep 1999 to
2011)
Receptionist (1999 to 2000) Customer Service Representative (2000 to 2004)
Sourcing Assistant (2004 to 2011)
Expertise in administration, reception, team leadership, vendor relations,
supply chain, merchandising and inventory operations. Proven background in
improving operational turnaround. Recognized as an efficient team player
who generates significant growth and effectively motivates personnel to
provide superior customer service.
. Supervised all operations independently, partnering with the sourcing
manager to ensure effective planning and execution of several routinely
procedures such as dealing with customers, vendors, buyers and overseas
stakeholders. Successfully coach, train and mentor warehouse and cross
departmental personnel; providing strategic leadership and guidance to
ensure optimal performances and productivity across the board.
. Initiated, developed, and cultivated strategic business partnership with
stakeholders in order to meet customer expectations, provide value-added
benefits, and increase overall profits.
. Responded to public inquiries over the phone and in person. Provided word-
processing and secretarial support. Effectively managed daily reception
duties utilizing MS Office applications. Displayed great work ethics and
strong communication in a great team work environment.
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Receptionist - Homelife / 5 Star Realty LTD. - Toronto (1993 to 1999)
. Provided administration services in order to ensure efficiency and
effectiveness in daily operations. Professionally received, directed and
relayed telephone messages and fax messages. Re-directed calls as
appropriate and took adequate messages when required. Maintained the
general filing system and correspondence in an orderly and organized
manner. Earned recognition of senior management on consistent basis for
excellent performance.
Technical Expertise
MICROSOFT OFFICE APPLICATIONS (WORD, EXCEL, OUTLOOK)
AS 400, Windows applications, Web Browsers, Social Media Applications
Extra-Curricular Interests & Involvements
Travelling, Reading, Cooking, Sports, Computers
Contact this candidate