Customer Service Representative
Resume:
Kevin Brooks
Houston, TX 77057
HYPERLINK "mailto:**************@*******.***"
**************@*******.***
OBJECTIVE: To find employment in which I can demonstrate my impeccable customer
service skills, and utilize my persuasive sales ability.
QUALIFICATIONS
Over the last 16 years I have been employed by a few different companies in which I
have demonstrated my strong customer service skills as well as my incomparable sales
ability. I have been known by my employers to achieve or surpass my employment
obligations. I am adequately qualified to work in a team environment or independently.
EDUCATION
Arianox Business & Technology College 1998-1999
Business Administration Certificate
Miami- Dade Medical Campus 1993-1995
Pharmacy Technician
EMPLOYMENT
Purolator Courier Mississauga, OT 2005-2013
Account Receivable Adjuster-Call Center
Adjust the account balance of existing customers via the phone or through email
Send out letters informing customers of overdue balances
Purolator Courier Mississauga, OT 2000-2004
Customer Service Professional-Call Center
Provided estimates, ordered supplies, and scheduled pickups for customers
Traced international and domestic parcels
Bank of Montreal, Montreal 2000-2000
Direct Manager
Called BMO clients & eloquently persuaded them to upgrade their existing services
and/or products
called prospective clients & articulated the benefits of acquiring a BMO Master card
Look TV 1999-2000
Customer Service Representative,
Called potential clients & explained our services and prices
Data entry & neatly filing away info about company & customers
Reese Brothers LTD. 1996-1998
Tele-Marketer
Solicited donations for Mothers Against Drunk Driving Canada
Data entry of pertinent information pertaining to donors
OTHER RELEVANT SKILLS
Author of two published books
• Willowcreek Disciple
• The 3rd Eye of Alley Cat Slick
• Freelance wrote for the Jamaican Gleaner (Toronto edition)
• Former writer for Cocoa magazine
AWARDS
• Recipient of the 2008 YMCA Peace Medallion (YMCA of Greater Toronto)
REFERENCES AVAILABLE UPON REQUEST
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