Customer Service

Carol L Sadler

**** ***** *** **

Wyoming, MI ***09

Home: 616-***-****

Cell: 616-***-****

Email: ******.**@*******.***

Highlights of Qualifications:

• Motivated self-starter with the ability to learn quickly and make independent decisions.

• Ability to work well within a team environment and participate in team efforts.

• Proven ability to lead and motivate a diverse workforce in a face paced environment.

• Strong expertise in customer service, project management and problem resolution.

• Recipient of Total Quality, Founders Day and Perfect Attendance Awards.

Work Experience:

07/2010 – 05/2014 Early Intervention Collector Member First Mortgage, Wyoming, MI

• Managed high volume inbound and outbound collection phone queue regarding accounts that were in the early

stages of delinquency.

• Notified customers of delinquent accounts by mail, telephone and email in order to solicit payment.

• Updated memo system regarding status of customer and status of collection efforts each time a contact was

made or attempted.

• Advised customers of necessary actions and strategies for debt repayment.

• Generated customer credit reports, received payments and posted amount paid to customer accounts.

• Conducted searches via internet and public notices in attempt to locate borrowers and obtain current contact

information when they did not respond to collection efforts.

• Sent delinquency notices and information packages as required.

• Consistently exceeded monthly, < 2% target regarding debt recovery.

06/2006 – 12/2008 Operations Manager Wolverine Coil Spring, Grand Rapids, MI

• Managed manufacturing process to ensure product is delivered on time and under budget while maintaining

quality standards.

• Planned and executed the production schedule including human and material resources.

• Improved efficiency of production 45% by migrating employees and equipment to maximize utilization.

• Resolved employee relationship issues, evaluated conflicts and determined disciplinary actions.

• Instituted and monitored safe work practice procedures to maintain an injury-free and efficient production facility.

• Achieved a consistent record of improving production runs and reducing costs.

• Incorporated shop floor organization and plant cleanliness among plant personnel.

03/1998 – 02/2006 Director of Manufacturing Butterball Farms, Inc. Grand Rapids, MI

• Facilitated the turnaround of a three shift operation, in quality, safety, and leadership effectiveness.

• Monitored and managed safety awareness throughout the plant, partnered with Team Leaders and Department

Managers to ensure all government and company regulations were followed and strictly enforced.

• Communicated with Department Leaders through daily meetings to ensure achievement of company goals and

objectives were being met.

• Developed and implemented continuous improvement efforts throughout the manufacturing process.

• Worked closely with Research and Development to create new product lines.

• Collaborated with receiving and production personnel to review inventory levels and determine shifts in production

areas that would limit materials and supplies held on hand.

• Restructured the performance evaluation system and implemented a gain sharing program to tie performance and

rewards to business objectives.

Education:

High School Diploma: Lee High School, Wyoming, MI

College Courses: Accelerated Spanish class, Principles of Lean Manufacturing and Work Keys, Silver Certificate GRCC,

Grand Rapids, MI

Contact this candidate