Customer Service Manager
Resume:
Tracy L. Grubbs
Kernersville, NC 27284
336-***-****(C)
Objective
A rewarding career in business/office operations, where I can utilize my
interpersonal skills, attention for detail, and organizational skills in
contributing to the goals and profitability's of that organization.
Professional experience
September 2010 - February 2014
County Line Grocery Kernersville,
NC
Manager
Daily operations of a convenience store.
Cashier/Cash management/customer service.
Stocking sale items inside store & pricing.
Updating prices of gas & in store sale items.
Control of stock & weekly inventory.
Weekly ordering of inventory/supplies.
Training & development of new employees.
Maintaining relationships with local business, customers, & distributors.
Cleanliness of store inside & out.
Daily inventory of gas & lottery tickets on hand & sold.
September 2003 - May 2009
Sagebrush Steakhouse Winston-Salem, NC
General Manager/Kitchen Manger
Daily operations of a restaurant.
Control of weekly & monthly budgets. (supplies, labor, food)
Processing payroll; calculating, distribution & ensuring accuracy.
Training & development of employees & managers.
Controlling inventory levels of food & supplies.
Conducting bi-weekly & end of month inventory.
Ordering all supplies for day to day operation.
Processing invoices for payment while staying within budgets.
Attending & holding monthly manager meetings.
Maintaining relationships with local business, customers & distributors.
Creating monthly schedules for managers; weekly for employees.
Conducting performance reviews for employees & managers.
March 2000 - June 2003
Sanitors Services, Inc. Winston-
Salem, NC
Operations/Human Resource Manager Greensboro, NC
Overseeing nightly cleaning of upscale office buildings.
Maintaining monthly budgets (labor & supplies).
Working with property managers on cleaning needs & concerns.
Hiring & training of new employees, supervisors & managers.
Maintaining monthly budgets (labor & supplies) entire company.
Costing of budgets for company to calculate monthly profits.
Controlling employee benefits (health/dental/life insurance & 401K).
Collection/distribution of payroll; organizing & checking for accuracy.
Completion of wage verifications, unemployment forms, garnishments &
government aid.
December 1996 - July 1999
Western Steer Family Steakhouse/Sagebrush Steakhouse
Winston-Salem, NC
Manager
Daily operations of a restaurant.
Control of budgets; (labor & supplies) and payment of invoices.
Monthly costing & inventory.
Control of payroll & employee benefits.
Implement training & development of new employees.
February 1994 - December 1996
Western Steer Family Steakhouse
Manager Trainee Kernersville, NC
Learning & mastering all positions of a family-oriented restaurant.
Food service & cash management.
Inventory management; ordering food & supplies.
Orientation of new employees & training.
Education
Winston-Salem, NC
1995 - 1997
Forsyth Technical Community College
A.A., Business Administration and Management
Significant areas of study included marketing, accounting, business
management, business law, economics, and computer data entry.
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