Voice/data engineer

JOHN P. McCARTNEY

***** **** ****** *********, ***** 78669

H 512-***-**** C 210-***-**** *********@*****.***

SUMMARY

Trustworthy, dependable, responsible VoIP/Network Engineer recognized for

consistency of implementations on time and on budget and for "going the

extra mile" to serve customers. Seeks an environment in which technical

expertise and service are valued. Possesses expertise in:

VoIP/PBX

Cisco Networks

Gateways

Managing Data

Telco Cabling

Network Planning

Troubleshooting

PROFESSIONAL HISTORY

Apex Systems

2012-2014

VoIP Administrator

. Member of a team contracting to Wells Fargo Bank for migration from

TDM platform to VoIP phone system platform.

. Responsible for provisioning Cisco Call Manager (ver9.1) to support

2000+ remote store locations using MGCP/H.323 gateways utilizing the

SRST feature.

. Configure IP phones and Unity (ver8.6) voicemail accounts for bank

personnel.

. Developed detailed cutsheets using MS Excel that multiple groups

within Wells Fargo used for TDM-VoIP conversions. Obtained relevant

information related to each individual store by conducting

consultations with the bank store managers

. Testing and troubleshooting during the cutover process from TDM to

VoIP with data engineers and onsite technicians.

Unisys/Xerox

2010 - 2012

VoIP Administrator/Network Engineer

. Support a Cisco VoIP environment for the State of Texas data center

utilizing Cisco Call Manager (4.2.3), Cisco Unity Connection (1.2),

Cisco IPCCX (4.0.5) and Cisco Voice Gateways.

. Support agents of two inbound Call Centers for Unisys and IBM

utilizing ACD and huntgroups.

. Generate daily reports for Call Center managers on call statistics and

usage.

. Firewall changes and modifications to support different state agency

requests via MPLS and VPN access.

Zachry Construction Corporation

2008 - 2010

VoIP Administrator/Network Engineer

. Provide operations, configuration, support and maintenance in a Cisco

network environment for a construction company utilizing

routers/gateways, switches, firewalls, and Cisco Unified

Communications Manager (CUCM version 7.1.3) for VoIP.

. Provide installation/support for remote company sites comprising of

IPSEC tunnels, MPLS technologies for support of field personnel.

. Strategic planning that leverages VoIP technologies to provide robust

services for home office and jobsite personnel which include Cisco

Unified Presence Server (CUPS), Meeting Place Express, and Cisco

Unity.

. Provide voice services across the WAN utilizing SRST methodology.

. Troubleshooting network issues with telecommunication carriers to

resolve circuit issues in a timely manner including test/turn-up of

circuits.

. Backup equipment configurations on a daily basis using Kiwi and other

proprietary software.

Unisys

2007 - 2008

VoIP Administrator/Network Engineer

. Provide operations, support and maintenance in a Cisco VoIP

environment for data center users utilizing Cisco Call Manager

(4.2.3), Cisco Unity Connection (1.2), Cisco IPCCX (4.0.5) and Cisco

Voice Gateways.

. Support agents of two inbound Call Centers for Unisys and IBM

utilizing ACD and huntgroups.

eLoyalty, Inc.

2006- 2007

Consultant

Provide on-going support to remote customers in an IPT, VoIP environment.

. Provide VoIP support in resolving gateway issues, IOS recommendations,

as well as miscellaneous Voice/IVR routing/switching issues.

Troubleshoot VoIP issues and basic configuration of Call Manager

environment.

Cingular Wireless - Austin, TX

2003 - 2006

Network Analyst II

. Provide on-going system administration setup, troubleshooting, and

configuration support for a Cisco production network.

. Provide LAN support for 1100+ users in a Cisco environment utilizing

and supporting 6509's and 5500's.

Verio, Inc. - Austin, TX

2001 - 2002

Network Engineer

. Provided WAN/LAN network support including installation and

maintenance to customers in a Cisco network environment using 6509

Layer 3 switch in a data center collocation environment.

EDUCATION:

State University of New York - Utica, NY

B.S. in Telecommunications

Onondaga Community College - Syracuse, NY

A.A.S. in Data Processing

TECHNICAL SUMMARY

Certification: Cisco Certified Network Professional (CCNP) 2002-

2005

Hardware: Cisco Call Manager, Cisco Unity/Connection, Cisco IPCCX, Cisco

Presence, Cisco MeetingPlace, Layer2/Layer3Switches: 6509, 4507,

2901, 881W, 3750, 3548, 3550, 3560, PIX/ASA InteCom IBX S/80,

InteCom-E, Octel/VMX,

O/S: Call Manager 4.2.3 - 9.1, Unity 7.0, 8.6, Unity Connection

1.2, IPCCX ver 4.0.5,

IOS/CAT OS, Windows NT/95/98/2000/XP/7&8,

UNIX/AIX, Solaris

Network Tools: OpManager, Kiwi, SecureCRT, 10/100/1000BaseT

Ethernet,1000BaseSX/ LX, EIGRP, HSRP, ISL/Dot1Q, VLAN's,

Spanning-Tree Protocol (STP), T1, ISDN, VoIP/PBX, TCP/IP,

Remedy, Wireshark/Ethereal, HP OpenView, Expect, Cygwin.

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