Network Engineer, Technical Support

RESUME

Stephanie B. Born-Newton *********.****@*****.***

540-***-**** Fredericksburg, VA 22407

Education

Bachelor of Science in Visual Communications Technology May 2007

Bowling Green State University, Bowling Green, Ohio

ROTC Leadership Training Course June 2005 – July 2005

Army Reserve Officer Training Corps, Ft. Knox, Kentucky

Responsible for 30 personnel as the Acting Platoon Leader.

Worked cooperatively with a platoon-sized group of cadets in the completion of various tasks suited to test and

calculate the commitment and ability to work under pressure.

Worked in an instructional environment that promoted teamwork and leadership.

Personal Skills

Time Management Detail-Oriented

Multi-Tasking Ability to work under pressure

Ability to learn new systems quickly Ability to Instruct Others

Technical Skills

Active Directory, Remedy Windows and Macintosh platform

IAT-II certified Security+ CE Cisco Switches Catalyst 2960s, 3560s, 3550, 4500s

MTA – Microsoft Technology Associate Certified Cisco Routers 3200s, 2800s

Currently studying for CCNA. Cisco Command Line and IOS

Network Management A.D.D.I.E. model familiarity

Work Experience

Network Engineer

AT&T Government Solutions May 2014 – Present

Washington, DC/Quantico, VA

Provides support in network upgrades and maintenance in 802.1x setting.

Maintains an ACTIVE DoD secret clearance.

Utilizes Remedy to track new and existing issues.

Enforces port security and auditing requirements.

Rapidly and effectively diagnoses and solves hardware, software, and network issues.

Utilizes Cisco command line to maintain switches.

Updates Cisco IOS on swtiches and routers.

Works in a team environment to support the Windows-based network NMCI network.

Manages Cisco Layer 2, Layer 3 switches and routers on the network.

Interfaces with Government and military clients to provide prompt support and build rapport.

Network Design Engineer

Windward IT Solutions/SAIC May 2012 – March 2014

Falls Church, VA

Planned and supported network and computing infrastructure.

Utilized Network Configuration Change Management (NCCM) software to accurately track upgrades and

infrastructure changes.

Supported the Defense Information Systems Agency (DISA) through continuous network evolution.

Responsible for the delivery of Contract Data Requirements Lists (CDRLs) and associated documents to the

government.

Maintained performance management reports and metrics analysis.

Updated databases, internal SharePoint site, and documentation to track progress and completion of CDRLs.

Interfaced with several different locations/personnel to accurately reflect network changes in NCCM.

Wrote documentation for processes and procedures for both the Change Management team and the contract as a

whole.

LAN Administrator

GEICO August 2011 – May 2012

Fredericksburg, VA

Exhibited strong interpersonal communication skills via communicator, email, and in face-to-face support

scenarios.

Supported Tier-1 data center with equipment in excess of 3,000 PCs and servers.

Processed quarterly lease-return equipment in a timely and professional manner.

Worked with little to no supervision in daily support tasks.

Maintained a 97% or over dependability rating based on attendance.

Received recognition multiple times for initiative taken and quality of service.

Headed infrastructure upgrade in regards to company outlook for 5 to 10 years.

Installed Cisco switches, CAT6, and fiber cabling.

Multimedia Developer/IT Specialist

Global Health Support Services Contract, IT Shows January 2010 – April 2011

Washington, D.C.

Utilized the A.D.D.I.E. model of design to develop publications specifically suited to a predetermined purpose.

Redesigned and updated the internationally distributed Users' Guide for the United States' Agency for

International Development.

Developed the Contract's employee manual, logo, and bi-monthly newsletter.

Designed graphics, themes, and other graphical content for publications used by IT Shows on the GHSS contract.

Created job-aids to instruct staff in the use of requested software, websites, and programs.

Spearheaded the development and implementation of the GHSS website.

Provided backup technical support as needed in both software and hardware environments.

IT Support Specialist

Providence Service Corporation September 2007 – January 2010

Fredericksburg, VA

Spearheaded the training initiative for corporate office by developing training curriculum and materials.

Provided technical and network support to surrounding 17 states.

Developed and submitted Knowledge Base articles for peer review and company use.

Handled purchasing requests and orders from supported offices.

Installed and set up company software including VMWare, Solomon, and EZClaim.

Became adept at giving technical support via telephone, email, and remote control.

Utilized helpdesk system to track issues efficiently.

Completed administrative work on phone system and server.

Imaged computers and added them to the WAN.

Communicated with vendors regarding service contracts.

Demonstrated high self-motivational skills and drive through the coordination and setting up of evaluation

meetings between superiors and peers.

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