Customer Service, Sales, Warehouse and Operations
Resume:
Edward M. Sapita
Grand Rapids, Mi 49519
*******@*******.***
Strategic, results oriented professional with diverse experience in numerous leadership roles and industries. Strong record of success
aligning organization initiatives to bottom line outcomes. Demonstrated expertise includes:
Professional Experience:
July 2010 – present
Financial Services Associate
As an independent business, my responsibility to provide all types of Financial and Insurance services, including but not limited to a
variety of insurance products, annuity contracts, mutual funds, wrap fee products and other products and securities issued or marketed by
a registered company.
March 2007 May 2009
System Integrations ( Midwest )
Schaefer Systems International, N.C
Responsible for the New business development and the existing customer database in the Midwest region. Primary responsibilities are:
Responsible to target and acquire accounts for new business that leads to company growth
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Meet and exceed established sales activity and quota goals
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Responsible for the meeting presentations at Distributor, OEM and B2B account levels.
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Responsible to work closely with customers for the DC / warehouse layout, new methods development, work process design and
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simplification, cost estimates, operations and physical warehouse improvements, and/or resolve engineering problems leading to
cost reduction and better customer service for their operations.
Work with local vendors on the mechanical, electrical and the controls specifications for a system.
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December 2005 –April 2007
Sales/Project Manager
Conveyability Inc, Walker, Mi
Responsible for the New business development and the existing customer base in the Southeast territory of Michigan. Primary
responsibilities are:
Generate new leads and prospects through a combination of marketing tools such as telephone, email, case studies, newsletters,
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brochures and catalogs.
Responsible to work with customers on material handling applications from concept through the final design on a variety of
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applications such as sortation, pick to lite, pick modules, overhead power and free trolleys, palletizers.
Work with a range of material handling products for a variety of industries.
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Work with local vendors on the mechanical, electrical and the controls specifications for a variety of applications for Midwest
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customers.
April 1995 – October 2004
Business Development / Warehouse Operations
Dematic, (formerly Rapistan ) Grand Rapids, Mi
Responsible for the business development, implementation and strategic position of the RapidSHIP Industrial Products Program. Primary
responsibilities include:
Operations:
Responsible for the operations of a 72,000 sq ft warehouse and the logistics for all planning, scheduling and labor coverage to
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meet shipping requirements.
Responsible for supply chain management and coordinate efficient business process with departments and suppliers.
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Develop policies and procedures to follow, meet and comply to the ISO standard
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Work through compliance with regulatory (CAL/OSHA/RMP/PSM) and plant safety guidelines. Involvement in monthly
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maintenance safety meeting.
Worked with the manufacturing with Kanban and Kaizan process and the inventory group to implement the SAP software.
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Responsible for the P & L operating budget.
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Manage, coordinate and schedule the union personnel to meet the workloads by the shipping dates specified by customers.
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Sales:
Establish, maintain and work closely with a national tiered distribution sales network, Dealers, System Integrators, OEM’s and
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MRO’s (Fastenal, Grainger, MSC Industrial Supply, etc) to promote the industrial products and to meet/exceed financial
objectives.
Responsible to work with customers on material handling applications from concept through the final design on a variety of
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material handling/ logistic applications.
Maintained an average of 20% annual sales growth rate.
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Responsible to develop, implement and manage a marketing/ advertising plan to reach target markets.
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Establish the RapidSHIP product line and expand with new products for incremental growth.
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Manage and coach the sales team to establish new accounts and support the existing clients.
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Establish the prices for each product line to meet corporate profit objectives.
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December 1993 – March 1995
Customer Service Manager
American Induction & Heating Inc, Fraser, Mi
Responsible to coordinate and schedule the installation, commissioning and warranty for projects.
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Managed and worked with Service Engineers to evaluate the symptoms for the troubleshooting of machinery equipment.
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Coordinate and schedule all the labor hours for personnel repairing returned components and electronic boards.
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Responsible for the P & L operating budgets for both departments.
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Responsible for the annual performance appraisals for all Service Engineers.
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Worked closely with the Sales department to maintain accurate records, review customer reports and strategize potential
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opportunities for the Customer Service department.
Sept 1987 Oct 1993
Aftermarket Supervisor
Volvo Automated Systems Inc ( acquired by S.I Systems Inc in Sept 1988 )
Responsible for the Aftermarket Profit Center. The profit center consists of the Service/ Installation, Parts and Electronic Repair
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Manager for the 12 direct personnel working in the Aftermarket departments.
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Responsible for the installation, commission and warranty on all material handling projects.
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Responsible to make customer trips to promote and sell Parts, Component Repair, Preventative Maintenance and Training
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contracts on all material handling products and systems.
Responsible for the P & L operating budgets for each department.
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Establish and coordinated the help desk and personnel with technical knowledge to support customers.
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Responsible for the competitive analysis, implementation and administration of Parts and Component Repair pricing as well as
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labor charge out rates.
Established and maintained standard procedures to comply with the company policies.
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Coordinate and implement the remanufactured parts program.
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Responsible to interface with all departments to help support customers.
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April 1983 Sept 1987
Project/Service Engineer
Volvo Automated Systems Inc
Responsible for the complete system installation as well as the costs incurred on the projects.
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Coordinate and managed multiple installations at the following companies: General Motors, Ford, Merck Pharmaceutical,
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Rockwell Automation, Ricoh Corp, Hallmark Cards and Frito Lay.
Managed on site electrical and mechanical engineers for the installation of Automated Guided Vehicles, Automated Storage and
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Retrieval and Conveyor Systems.
Responsible for the evaluation, troubleshooting and repair of the products, mechanically and electrically, for the run off and
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acceptance of a complete system.
Education/Certifications:
Central Michigan University: Mt Pleasant, Mi B.S. in Service Administration.
Technical Careers Institute, Windsor, Ct A.S. in Electronic Technology
Salary: neg
Willing to Relocate
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