Customer Service Representative

Location:

Posted:

September 09, 2014

Lori L. Hannington

Murfreesboro, TN 37129

*********@*******.***

OBJECTIVE: Secure a position in an organization that recognizes a strong work ethic, encourages growth, and offers

advancement opportunities.

SUMMARY OF QUALIFICATIONS: 10,000 KSPH, alpha numeric, strong communication skills, 11+ years in a call

center environment, detail oriented, conscientious, and customer focused.

EDUCATION: Middle Tennessee State University, Murfreesboro, TN.

Major: Social Welfare, Minor: Secondary Education

Smyrna High School, Smyrna, TN.

PROFESSIONAL EXPERIENCE:

01/2011-04/2014: Heathway’s, Customer Service Representative, Franklin, TN.

Answer inbound calls regarding wellness benefits, enroll members in programs, and contact members when further

research required, vendor referrals, assist in training other associates, other projects as assigned.

09/28/10-12/31/10: Wood Personnel, receptionist at mental health facility Murfreesboro, TN.

Schedule, & confirm appointments, enter patient demographics, check clients in & out, distribute reports, assignment

ended 12/31/10 due to lack of funding, assignment at non-profit agency.

01/10-09/10: Kroll Background Services, Nashville, TN. Data Entry Specialist, Enter applicant information and order

background services per client request on perspective employees.

8/09-01/10: Great American Opportunities, Nashville, TN. Customer Care Representative

Answer inbound and make outbound calls regarding customer subscriptions, orders, research and correct forms for

submission to fulfillment houses.

7/08-3/09: Ingram Book Company, LaVergne, TN. Pre-processor, Library Services Dept.

Prepare books and library related materials utilizing specific profile provided by the customer.

1/08-7/08: OccuComp / Priority Comp. Services, Murfreesboro, TN. Pre-cert Coordinator

Compile and submit patient information for pre-certification of surgery and physical therapy. Duties included but not

limited to data entry, extensive telephone and e-mail communication.

5/05-1/08: Idea Art, Nashville, TN. Customer Service Representative / Receptionist

Answer inbound calls, key orders, and research and rectify error orders, train new hire customer service representatives,

dump buckets hourly for warehouse processing, back up receptionist when needed.

7/04-5/05 Berry Hill Animal Hospital, Nashville, TN, Receptionist

Greet clients, answer calls, schedule and confirm patient appointments create and file charts, general housekeeping of

office & lobby areas, cleaned cages & walked dogs when short staffed.

7/02 – 6/04 Menlo Logistics, Smyrna, TN, Warehouse associate

Prep, pull, and pack orders, also data entry & quality control in LTL department.

7/96- 3/02 Idea Art, Nashville, TN, Customer Service Representative

Answer inbound calls, key fax, mailed and phone orders, train new hires in customer service department.