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Manager Customer Service

Location:
Newton, NC
Posted:
September 09, 2014

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Resume:

Steve Morton

**** ********* *****

828-***-****

Newton, NC 28658 acfue6@r.postjobfree.com

828-***-****

Summary

Production Operations Manager with extensive experience in developing and

implementing strategies and process to increase efficiency and accomplish

goals. Excellent analytical skills with a strong track record of

identifying root causes and develop strategies to solve problems. Strong

communication skills and the proven ability to develop and lead people.

Expertise includes:

Production Management Warehouse Management

Production Planning Distribution Management

Distribution Management Strategic Planning

Purchasing ERP Systems (SAP, MAPICS, Manman)

Professional Experience

Lastar Inc. (dba Quiktron / C2G) - Hickory, NC

2007-2013

Manager of Production Operations and Planning, 2012-2013

Direct reports: 8; total employees: 143.

Reported to Chief Operating Officer; responsible for production operations

and production planning for three domestic production facilities that

produce custom low voltage copper and fiber optic cable assemblies for the

data communication and audio video markets on a quick turn basis. Produced

revenue for manufactured product of approximately $20M annually. Also

served as Production Manager.

Conducted analysis to identify gaps in the materials management function

and developed plans to add functions that were needed and improve existing

functions which included S&OP planning process, centralized production

planning, and bringing up capacity planning in SAP. These changes raised

awareness where the function was absent and transferred the work from the

existing functions to appropriate associates.

Developed and implemented a formal program that identified needs for

training of hourly workforce on proper procedures for each step of the

production process in order to maintain product quality and consistency and

to maximize efficiency. Increased training capacity from 2-3 new

associates per month to 10-12 per month.

Worked closely with the Director of Sales to resolve differences between

Sales and Operations Departments which improved the relationship between

the two groups.

Production Manager (Hickory, NC, Facility), 2007-2012

Direct reports: 5; total employees: 75.

Reported to Operations Manager; responsible for production operations and

production planning for facility that produced low voltage custom fiber

optic and copper cable assemblies on a quick turn basis. Also responsible

for production planning in the Hickory facility which had $7.5M in produced

revenue in 2012.

Increased production efficiency from low 70%'s to 82% from 2009 through

2012 by updating shop floor layout to improve process flow and introducing

metrics to track performance.

Developed a process for tracking earned hours in the ERP system to provide

objective visibility to plant efficiency.

Grew Hickory, NC, facility 303% in produced revenue since 2009 by bring up

a third shift, adding additional equipment on existing shifts and adding

additional supervisors to staff.

Goldtoe Moretz, LLC - Newton, NC

2005-2007

Production Planner

Reported to the Director of Planning; responsible for planning production

for all Moretz Sports brand sport socks products produced internally and

for purchasing finished goods from international and domestic suppliers.

Revenue for Moretz brand accounted for roughly 50K dozen pairs annually.

Ensured that appropriate inventory levels were maintained based on customer

demand and sales order forecast. Ensured that goods were available for

distribution to ship in a timely manner. Responsible for expediting needed

goods for shipments when customer demand exceeded forecast and identifying

alternative goods to use as substitutions while ensuring appropriate

margins were maintained.

Professional Experience - continued

Paul Lavitt Mills, Inc. - Hickory, NC

2003-2005

Distribution Manager

Direct reports: 6; employees: 30.

Reported to Chief Operating Officer, Led distribution center for a hosiery

manufacturing operation. Managed an 80K square foot warehouse facility;

responsible for quality control, safety, inventory control, receiving,

shipping and traffic.

Developed plan and implemented material handling equipment to manage the

flow of product through the facility (gravity fed flow bins, conveyor belts

and PCs) which increased cube utilization, inventory accuracy and

efficiency.

Reorganized the warehouse layout to create organization, better product

flow and increase warehouse utilization.

Introduced system to measure department metrics to enable management of

daily revenue and product quality and improve service level.

Worked with IT to bring up bar-coding capability to increase inventory

accuracy, from 80% to 95%, and increase efficiency.

RR Donnelley Financial - Charlotte, NC

2000-2003

Inventory Distribution Supervisor

Direct reports: 3; total employees: 90.

Reported to the Site Manager. Managed all distribution center functions

including receiving, shipping, pick/pack, and inventory control. Interfaced

with Customer Service, Information Technology, and management to ensure

customer commitments were met.

Worked with local management of critical business partner (FedEx) to

negotiate increased service level to extend daily shipping deadlines.

Trained and developed multiple members of the leadership staff in all areas

related to leadership including people management and competencies related

to warehousing.

TEST TECHNOLOGY (Siecor / Siemens / Great Nordic) - Hickory, NC

1989-2000

Planning / Materials Manager

Direct reports: 3.

Reported to Manufacturing Manager. Managed all warehouse and production

planning functions related to production of fiber optic test equipment.

Responsible for receipt, inventory control and flow of materials through

the manufacturing process from raw materials to shipment. Generated

quarterly production plans based on sales order forecasts. Provided

parameters indicating plant performance and made adjustments as needed to

meet customer demand. Interfaced with Purchasing and Quality operations to

ensure proper coordination to meet production requirements.

Implemented planning, purchasing, and work dispatching process utilizing

MRPII.

Developed and implemented process for managing raw materials.

Increased on-time shipping performance from low 80% to +98% during first

six months on the job and maintained performance level for over ten years.

Developed Kanban process to manage sub-assembly inventory which increased

throughput and decreased order lead time from five weeks to four weeks ARO.

Education

Bachelor of Arts, Business Administration - Lenoir-Rhyne College - Hickory,

NC 1998

Computer Skills

Proficient in Microsoft Excel, Word, and PowerPoint; SAP, Mapics, and

Manman.



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