Manager Customer Service
Resume:
Steve Morton
Newton, NC 28658 *******.******@*****.***
Summary
Production Operations Manager with extensive experience in developing and
implementing strategies and process to increase efficiency and accomplish
goals. Excellent analytical skills with a strong track record of
identifying root causes and develop strategies to solve problems. Strong
communication skills and the proven ability to develop and lead people.
Expertise includes:
Production Management Warehouse Management
Production Planning Distribution Management
Distribution Management Strategic Planning
Purchasing ERP Systems (SAP, MAPICS, Manman)
Professional Experience
Lastar Inc. (dba Quiktron / C2G) - Hickory, NC
2007-2013
Manager of Production Operations and Planning, 2012-2013
Direct reports: 8; total employees: 143.
Reported to Chief Operating Officer; responsible for production operations
and production planning for three domestic production facilities that
produce custom low voltage copper and fiber optic cable assemblies for the
data communication and audio video markets on a quick turn basis. Produced
revenue for manufactured product of approximately $20M annually. Also
served as Production Manager.
Conducted analysis to identify gaps in the materials management function
and developed plans to add functions that were needed and improve existing
functions which included S&OP planning process, centralized production
planning, and bringing up capacity planning in SAP. These changes raised
awareness where the function was absent and transferred the work from the
existing functions to appropriate associates.
Developed and implemented a formal program that identified needs for
training of hourly workforce on proper procedures for each step of the
production process in order to maintain product quality and consistency and
to maximize efficiency. Increased training capacity from 2-3 new
associates per month to 10-12 per month.
Worked closely with the Director of Sales to resolve differences between
Sales and Operations Departments which improved the relationship between
the two groups.
Production Manager (Hickory, NC, Facility), 2007-2012
Direct reports: 5; total employees: 75.
Reported to Operations Manager; responsible for production operations and
production planning for facility that produced low voltage custom fiber
optic and copper cable assemblies on a quick turn basis. Also responsible
for production planning in the Hickory facility which had $7.5M in produced
revenue in 2012.
Increased production efficiency from low 70%'s to 82% from 2009 through
2012 by updating shop floor layout to improve process flow and introducing
metrics to track performance.
Developed a process for tracking earned hours in the ERP system to provide
objective visibility to plant efficiency.
Grew Hickory, NC, facility 303% in produced revenue since 2009 by bring up
a third shift, adding additional equipment on existing shifts and adding
additional supervisors to staff.
Goldtoe Moretz, LLC - Newton, NC
2005-2007
Production Planner
Reported to the Director of Planning; responsible for planning production
for all Moretz Sports brand sport socks products produced internally and
for purchasing finished goods from international and domestic suppliers.
Revenue for Moretz brand accounted for roughly 50K dozen pairs annually.
Ensured that appropriate inventory levels were maintained based on customer
demand and sales order forecast. Ensured that goods were available for
distribution to ship in a timely manner. Responsible for expediting needed
goods for shipments when customer demand exceeded forecast and identifying
alternative goods to use as substitutions while ensuring appropriate
margins were maintained.
Professional Experience - continued
Paul Lavitt Mills, Inc. - Hickory, NC
2003-2005
Distribution Manager
Direct reports: 6; employees: 30.
Reported to Chief Operating Officer, Led distribution center for a hosiery
manufacturing operation. Managed an 80K square foot warehouse facility;
responsible for quality control, safety, inventory control, receiving,
shipping and traffic.
Developed plan and implemented material handling equipment to manage the
flow of product through the facility (gravity fed flow bins, conveyor belts
and PCs) which increased cube utilization, inventory accuracy and
efficiency.
Reorganized the warehouse layout to create organization, better product
flow and increase warehouse utilization.
Introduced system to measure department metrics to enable management of
daily revenue and product quality and improve service level.
Worked with IT to bring up bar-coding capability to increase inventory
accuracy, from 80% to 95%, and increase efficiency.
RR Donnelley Financial - Charlotte, NC
2000-2003
Inventory Distribution Supervisor
Direct reports: 3; total employees: 90.
Reported to the Site Manager. Managed all distribution center functions
including receiving, shipping, pick/pack, and inventory control. Interfaced
with Customer Service, Information Technology, and management to ensure
customer commitments were met.
Worked with local management of critical business partner (FedEx) to
negotiate increased service level to extend daily shipping deadlines.
Trained and developed multiple members of the leadership staff in all areas
related to leadership including people management and competencies related
to warehousing.
TEST TECHNOLOGY (Siecor / Siemens / Great Nordic) - Hickory, NC
1989-2000
Planning / Materials Manager
Direct reports: 3.
Reported to Manufacturing Manager. Managed all warehouse and production
planning functions related to production of fiber optic test equipment.
Responsible for receipt, inventory control and flow of materials through
the manufacturing process from raw materials to shipment. Generated
quarterly production plans based on sales order forecasts. Provided
parameters indicating plant performance and made adjustments as needed to
meet customer demand. Interfaced with Purchasing and Quality operations to
ensure proper coordination to meet production requirements.
Implemented planning, purchasing, and work dispatching process utilizing
MRPII.
Developed and implemented process for managing raw materials.
Increased on-time shipping performance from low 80% to +98% during first
six months on the job and maintained performance level for over ten years.
Developed Kanban process to manage sub-assembly inventory which increased
throughput and decreased order lead time from five weeks to four weeks ARO.
Education
Bachelor of Arts, Business Administration - Lenoir-Rhyne College - Hickory,
NC 1998
Computer Skills
Proficient in Microsoft Excel, Word, and PowerPoint; SAP, Mapics, and
Manman.
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