Customer Service Manager

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Megan A. Horsley

*** ******* ******* *****

Smyrna, TN 37167

Phone: 334-***-****

E-mail: *************@*****.***

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Objective

A detail-oriented administrative professional seeking a position in a

challenging environment. Proficient in a range of computer applications.

Well-developed communication and customer service skills. Proven ability

to efficiently plan and manage multiple assignments to meet tight

deadlines. Extensive bookkeeping, payroll, and general accounting

experience. Strong work ethic, professional demeanor, and great

initiative.

Summary of Qualifications

Team Building

Accounting and Finance background

Time management skills

QuickBooks Professional

Spreadsheet Development

Microsoft Applications: Excel, Word, PowerPoint, Outlook

Exceptional Customer Service and Communication skills

Work Experience

Office Manager (8/2012 - 6/2014)

Cox Aggregates, Jackson, AL

Increased office organization by developing and implementing a more

efficient filing system and customer database protocol; effectively

identified customer needs, approached complex issues and situations, and

resolved problems; successfully planned and executed corporate meetings,

lunches, and special events for groups of up to 30 employees; developed

and implemented companies' first employee manual-outlining all proper

business procedures and office policies; planned and executed all

accounts payable, established employee benefits, training, payroll, and

termination procedures; managed day-to-day tactical and long term

strategic activities within the business; compiled and synthesized

relevant business data; reviewed and approved billing invoices, expense

reports and managed payroll

Education

Jackson Christian School

Graduate

Jackson, TN

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