Customer Service Manager
Resume:
Alexander M Brouwer
******************@*****.***
Hard working, proactive, friendly candidate seeking the position of
maintenance Superintendent or Site facility manager.
Licenses and Certificate of Fitness issued by the New York City Fire
Department:
F-58 Fire Safety Director
S-12 Sprinklers Systems City Wide
S-13 Standpipe Systems City Wide
S-14 Standpipe for Multi-Zone Systems
P-99 Boilers License
F-03 Fire Guard: Indoor Place of Assembly Personnel
F-04 Fire Guard: Temporary Places of Public Assembly Citywide.
F-07 Fire and emergency drill conductor
W-07 Fire and Emergency Drill Conductor CITYWIDE
S-95 Supervision of Fire Alarm Systems and other related systems.
Additional : Security License 8hr 16 hr course.
Education:
AAS Degree in Business Administration
City University of New York's Kingsborough Community College.
EMPLOYMENT HISTORY
Currently employed at Rapid Realty, as a real estate salesperson.
Dec 2012 - March 2014
.Site Facility Manager Fusco Mgmt @ Pave Academy Charter School in Red
Hook, NY
Responsible for opening of school at 6:00am and running a safe, clean,
secure environment.
ON CALL 24 hours in case of emergencies such as fire/burglar alarms, snow
cleaning, power failures, etc.
Daily inspection of grounds and coordinating needs for daily activities and
events.
Supervision and payroll of Security, maintenance and janitorial staff.
First person to meet inspectors, city agencies, vendors, contractors,
suppliers, etc.
BMS / HVAC / Power Management - Energy Savings hands on experience.
Preventive and proactive maintenance of facility. Purchased supplies and
equipment as necessary.
February 2009 - July 2012
.Superintendent / Assistant Chief Engineer: 7 East 27th Street .The
Gershwin Hotel, NEW YORK, NY
Maintenance and supervision position at a 150 room hotel in the flatiron
district.
Supervised staff of two departments: Engineering and Housekeeping. 20+
people.
Performed daily building inspections ensuring cleanliness, all fire alarms,
standpipe, sprinklers, lights, emergency doors, boilers to ensure building
was free of violations and for preventive and proactive maintenance.
Additional included: heavy wall renovations, plastering, waterproofing,
painting, basic electric, carpentry and basic plumbing. Supervised large
projects and contractors.
On call Fire Safety Director and Manager On Duty 11 pm - 8am. Handled fire
alarms, power outages, lockouts, heating and plumbing issues and
emergencies. Assigned hotel's managerial role during night shift.
Made daily and weekly reports to General Manager and Chief Engineer on work
progress, inventory needs and city inspections. Hands on working position.
Supervised staff and contractors for clean and safe work practices.
September 2000 - February 2009
.Superintendent 567 W 125 St Realty. New York, NY. 7:00am-3:00pm
Superintendent's general duties: Day to day operation of 70 apt building.
Responsible for all daily cleaning,repairs, maintenance, garbage disposal
and apartment turnovers.
Provided access to Con Edison, Phone, cable companies and city inspectors.
Ensured contractors contracts were performed in a quick, clean and safe
manner.
Lock replacements & apartment preparation for turnovers and upgrades.
Supply purchasing and payroll of staff.
24 hours on call for all emergencies and lock-outs.
Showed apartments and commercial space to new tenants.
Aug 2008- Nov 2008 Seasonal Position.
.Evening Handyman at Columbia University. Evening Shifts 4pm-12
Performed general maintenance such as basic electric, plumbing, lockouts,
changed light bulb fixtures, radiator and heating issues in 6 Columbia
University Buildings. Supervised doorman and inspected buildings for pre
maintenance and urgent needs. Inspected and maintained boilers. Temporary
Assignment of 3 months.
June 2002- January 2006 Evening Shift.
.Handyman at Waterside Plaza, NYC
360 Apartments x 4 buildings 37 stories each. Commercial spaces, gym, pool,
retail stores, etc.
Performed general maintenance such as basic electric, plumbing, plastering,
painting, lock outs, heating issues. Learned to clean, maintain and inspect
boilers, stand pipe, sprinklers, building heating & cooling systems.
Covered Doorman during breaks, absences and vacations.
As Doorman screened and greeted guests. Received and distributed packages
and took care of lobby and keys.
May 1999 - June 2000
. Medical Office Clerk at Bergh Memorial Hospital of the ASPCA
The American Society for the Prevention of Cruelty to Animals. (ASPCA)
Promoted and sold prepaid packages, insurance and services.
Completed & Verified Pet medical insurance forms and Pet health
certificates
Created patient/client files using in-house database.
Provided office support: Answered phones, fax, copies, etc
Updated client files, supported personnel as needed.
Closed cash registers and reconciled credit card transactions.
1997-1999
. Store Manager at JMC Holdings. A Domino's Pizza Franchise. New York, NY
Opened and closed store. Interviewed and trained new employees, supervised
staff of Customer Service Representatives, delivery people, cooks. 20+ team
members.
Completed Corporate training courses: Customer service, increasing sales,
scheduling, inventory control and personnel management.
Prepared daily, weekly and monthly reports to owner and corporate offices.
ADDITIONAL EDUCATION
Present: Always learning and willing to learn new things.
2013 City University of New York. Kingsborough Community College.
Business Administration
AAS Degree
BMS experience. Building management systems software. HVAC
Real Estate Institute of NYC. Salesperson Course 2010
Computer Literate, internet savvy, bilingual Spanish.
Fire Safety Director at John Jay College 2009. Renewed License 2012 at
John Jay College.
1997-1999 Continuous Training in Customer Service, Sales, Management of
store and employees. 20+
Building Classes: Hands on Locksmith, painting, boilers, pest control,
basic plumbing and electric.
1992-1995 Louis Brandeis High School, NYC
US CITIZEN since 1996.
Clean NY Driver's License. Current Fire Safety Director's License expires
2015.
Alexander Brouwer 347-***-**** ******************@*****.***
Dear Sir or madam,
Included is my resume. I am seeking the position of Superintendent or
facilities manager.
My name is Alex Brouwer, a hard working, people person, good employee who
can work alone, or in a group as part of a team with little or no
supervision. I also have supervision, management, and scheduling / payroll
experience.
Over the past 14 years, I have worked in various building maintenance
positions such as handyman, doorman and superintendent. I've worked in
residential/commercial buildings, hotels and even at an elementary school
as a facilities manager.
My licenses include: Fire Safety Director, security, standpipe, sprinklers,
alarm systems boilers and others. All licenses are current. I am able to
obtain any other license needed for your building as well.
I have prepared apartments for turnover and maintained them well. I
personally like to have my facility and living space running in a safe,
clean, functional shape to satisfy the tenants, owners, managers and city
inspectors. I am a problem solver who will think out of the box to find a
solution. I am on call 24 hours as needed for emergencies.
I'm a hardworking, reliable, responsible, punctual, driven individual who
believes in customer service and the importance of the property to the
owner. I can work with difficult clients and work well under pressure.
Again, I'm a people person, while keeping in mind who I work for as well.
I would like to meet you and or your board members and/or directors for an
interview as soon as possible at your earliest convenience.
Thanks in advance for your consideration; I'm looking forwards to meeting
with you soon!
Alexander Brouwer
******************@*****.***
Alexander Brouwer
******************@*****.***
References
David Fletcher, Fusco Management, 203-***-****
Daniel Dowd, Director of Operations, Pave School 831-***-****
Cooper Westendarp, Managing Director, Pave School 917-***-****
Janusz Mariarcz Chief Engineer, Gershwin Hotel 212-***-****
Patrice Dejongh, Waterside Plaza 201-***-****
Daniel Ohara 567 West 125th St Realty 347-***-****
Contact this candidate