Customer Service Project Manager

Rick Kawalec

***** **** ***** **

Thompson, Ohio 44086

Home 440-***-****

***********@*****.***

linkedin.com/in/rkawalec

CAREER SUMMARY

Accomplished professional who excels in planning, organizational development, and

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operations management

Recognized team building, coaching, mentoring, and leadership skills.

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Experienced in facilitating change to support re-engineering initiatives and meet organizational,

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operating, financial, cost savings, and quality objectives.

Ability to effectively implement policies, procedures, and work schedules

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Demonstrated talent for recruiting, interviewing, hiring, and supervising staff

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AREAS OF EXPERTISE

Operations Management Strategic Planning

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Production Control Expediting

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Quality Improvement Inventory Control

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Process Improvement Customer Service

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Cost Savings/Cost Reduction Staff Supervision

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Creative Problem Solving Employee Training and Development

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EXPERIENCE

Chardon Tool, Chardon, OH 1988 - 2014

Director of Operations

Oversaw all aspects of operations including scheduling of all production ( the materials required,

numbers of employees and the hours required to meet on time shipments), inventory control, new

tool design and development, safety initiatives, cost savings, cost reduction, and supported 5S

implementation. Provided weekly reports to owners that included total hours worked, total amount

shipped, total amount of incoming work, and total amount of work in-process in both units and

dollars.

Plant Manager

Scheduling of all production (the materials required, numbers of employees and the hours

required to meet on time shipments), Designed and developed new tools, supervised staff, hired

and terminated employees, updated and implemented Employee Handbook, and scheduled

production. Provided weekly reports to owners that included total hours worked, total amount

shipped, total amount of incoming work, and total amount of work in-process in both units and

dollars.

Rick Kawalec - Page 2

Process Manager/Quality Control

Designed fixtures and quoted price and delivery for customers. Scheduling of all production ( the

materials required, numbers of employees and the hours required to meet on time shipments),

Established and maintained customer base and relations. Project manager for integration and

onboarding of new computers and trained employees on same.

Formulated (Systematized) the tool identification numbering system.

Purchasing

Implemented cost savings and cost reduction program including sourcing a new diamond supplier

resulting in a cost savings of 45% while maintaining quality. Purchased all supplies for plant,

office, and manufacturing floor. Established and maintained customer base and relations.

Spearheaded inventory process and procedures. Transitioned the company from making all tool

shanks in-house to purchasing from outside vendors, saving the company up to 65% of the cost of

making them in house.

Equipment Repair/Maintenance

Rebuilt vacuum furnace resulting in a cost savings of $2,500. Taught myself how to repair

Bridgeport, vertical skive, and radius machines and trained others in the repair and maintenance

of machines; saving the company time and money.

Diamond Cutter

Cut natural and synthetic single crystal diamonds using skive, eye loupe, comparators, and

microscope.

Machinist

Made tools from blueprints using manual machines, Bridgeport mill, surface grinder, lathe,

engraver, label maker, and precision hand tools.

OTHER SKILLS

MS Word, Excel, PowerPoint, Publisher

QuickBooks

Shoptech

EDUCATION and TRAINING

Lakeland Community College - Certified in Interpersonal Communications

Foley-Belsaw Institute, River Falls, WI - Certified in Small Engine Repair

Auburn Career Center, Concord, OH - Certified in Machine Tool Technology

Graduate of Chardon High School, Chardon, OH

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