Customer Service Sales

Joe Linares

Always give ***% in everything you do. Bilingual!

Anaheim, CA

**********@*****.*** - 714-***-****

With over 10 years of sales experience, I've been a valued associate, dept. Manager & assistant manager at a

number of companies. My experience spans working with small independent retailers to operations in a large

franchise setting. #1 in customer satisfaction is my priority, Expert in COSA, workforce, payroll, scheduling,

GARDA. Expert in Microsoft office pro. Bilingual!

WORK EXPERIENCE

Store Manager

Lucky Feet Shoes - San Dimas, CA - 2014 to Present

Responsibilities

My responsibilities as store manager:

* help team close deals

* team building

* enhance and train

* recruit

* drive sales

* motivate the team

* fashion

* help design and merchandise

* workforce

* GARDA

* order merchandise

* pay invoice

* create and close PO's

* organize invoice and do book keeping for the store

* daily & weekly operations

* weekly summary reports

* sales reports

* sales audits

* order summary report

* team member audits

* HR

* & more...

Accomplishments

In a just 3 months I have gone from over seeing one store to two stores.

Sales Manager- JC Penny Portrait

JC PENNY Lifetouch - Anaheim, CA - 2012 to Present

My speciality is sales. I quickly become top sales in the company and recognized by store managers in the

district for my above company expectations performance in sales and customer service. I quickly became

an example to my peers and district managers around the company. My job responsibilities were payroll,

scheduling, driving sales, customer services, money balancing, ordering new product, opening & closing the

store, marketing, & more.

Musical Director

Saddleback church - El Toro, CA - 2002 to Present

Being here since 2002, amazing opportunities have come my way. Leading over 100 band and choir members

every Sunday is a challenge but I look forward to it every weekend. Having this position allows me to lead by

example, manage a large group of diverse people, and it truly shows my commitment and dedication when

I put my mind and heart into a company.

Sales Manager- Toys R Us

Toys r us - Buena Park, CA - July 2008 to August 2013

Working here allowed me to use my people skills and provide great customer service. Always making our guest

happy and never allowing a bad experience expose the store as a location in which people should not shop

instead as the Sales Manager I used these opportunities to train myself and team members to provide a better

experience. I was in charge of scheduling, GARDA, COSA, and money balancing and training team members.

Sales Manager - Guitar Center

Guitar Center - Fountain Valley, CA - January 2002 to January 2008

Opening a new store, my main priority was to build a strong team, and motivate them to exceed beyond

companies expectations. Customer Service was my number one priority. Every single customer every single

time 100% customer satisfaction. My daily tasks: payroll, scheduling, customer complaints, open and close

the store, money balancing, workforce. My store was #1 in sales for two years strait.

EDUCATION

AA in general

Cypress College - Cypress, CA

2002 to 2004

High school Deploma in HIGH SCHOOL Diploma

western high school - Anaheim, CA

1999 to 2002

SKILLS

* Strong interpersonal skills in coaching and team building with all levels of people * Very high level of

decision making ability with balancing customer needs and company objectives * Strong organization skills

with the ability to hand significant and diverse workload * leadership skills that are recognized by peers and

subordinates * leadership in meetings, I welcome all challenges to improve the company I'm working for.

Microsoft pro, GARDA, Cosa, Green screen

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