Project Manager Customer Service

CRAIG THOMPSON, BSc. (Hons)

*** *********** ****** ? Kanata, Ontario K2M 2Y5

***********@*****.*** ? T 613-***-**** M 613-***-****

PERSONAL PROFILE

Craig is seeking a career position as part of a successful team which is

challenged to meet corporate goals and objectives. Craig is a project

manager with 6+ years of client services, environmental chemistry and

biological experience. He has demonstrated professional transferrable

skills, knowledge and expertise, in areas of leadership, problem analysis

and resolution, interpersonal skills, quality control and technical lab and

field skills. His current position as Project Manager hones his client

services, business development skills and technical knowledge of the

environmental industry.

EDUCATION

Bachelor of Science with Honours in Biology

University of Ottawa, Ottawa, Ontario

. Degree focus: environmental and physiological/biochemical courses.

Population Ecology, Conservation Ecology, Society and the Environment,

Bioethics, Cell Biology lab, Genetics, Pharmacology, Biochemistry,

Plant Physiology, Animal Physiology, Entomology, Insect Physiology,

Microbiology and Statistics.

. Language Skills: Bilingual English/French

QUALIFICATION PROFILE

. Computer Capabilities: In the following programs: Microsoft Office

Programs (Excel, Word, PowerPoint), Adobe Programs (including

Photoshop), Image Pro Express, Spreadsheets, LIMS (Laboratory

Information Management System).

. Skills and Competencies:

o Ability to work independently and as part of a team working

towards a common goal.

o Identification and analysis of problems through problem solving

methods.

o Management of multidisciplinary tasks.

o Working under tight deadlines.

o Creative thinking and brainstorming abilities.

o Strong prioritization and organisational skills.

o Leadership skills in planning and organizing projects from

initiation phase to completion.

o Proficient in research methods and techniques.

o Ability to evaluate procedures and operations.

o Excellent verbal and interpersonal communication skills,

including management of confrontational situations.

o Writing, reporting and presentation skills.

PROJECT MANAGEMENT EXPERIENCE

2012 - Present: EXOVA

Project Manager, Client Services

Main duties involve but not limited to:

. Fielding client enquiries.

. Monitoring major projects through the use of project management

principles.

. Daily communication with major clients, including consultants,

government bodies, wastewater treatment facilities and water

management companies.

. Management of feedback from clients and arranging appropriate response

to needs.

. Responsibility to meet with clients on project statements of work to

ensure clarity of their requirements, including legislation, policies,

regulations, guidelines and operational procedures relevant to the

operational area (Ministry of the Environment, Ontario drinking water

guidelines, etc.)

. Prepared bottle orders for customer service and arranging

transportation if necessary.

. Tracked projects with department supervisors to ensure timely

delivery.

. Prepared quotations with aid of Sales Executives

. Worked closely with lab supervisors to solve analytical problems.

. Liaison with clients to discuss needs and service quality.

. Business development.

. Participated in a team environment with managers on progression of

business as it relates to operations, logistics and client care.

. Extensive liaison with municipal, provincial and federal governments

relating to project requirements.

. Contract management.

. Involved in program and project evaluation and performance measurement

processes in collaboration with operations, quality control and client

services managers.

TECHNICAL EXPERIENCE

2009 -2012: EXOVA

Laboratory Technician, Department of Inorganic Chemistry

Main Duties involved:

. Preparation and analysis of water, soil, animal feed, sludge/manure

and fertilizers.

. Assessment of water samples by various solids methods including total

solids, total suspended solids, total volatile solids and volatile

suspended solids.

. Ammonia and nitrogen using distillation methods.

. Leachate extractions for inorganic and organic analysis.

. Biochemical Oxygen Demand analysis.

. Chlorine and Chemical Oxygen Demand analysis.

. Total Phosphorous analysis by colorimetric methods.

. Aurora TOC analyzer. Inorganically and Organically bound Carbon.

. Quality Control and reporting of results on a daily basis.

. Implementing various methodologies.

. Preparation of Samples for analysis on Varian instruments, Mass

spectrometry and Mercury analyzer.

. Promoted to the metals department.

o Flame Atomic Absorption

o Mercury analysis

o Aqua-regia digestion

. Assisted with Business Development:

o Customer care calls

o Contacting prospective clients

o Set up meetings for sales executive

2007 and 2008: AGRICULTURE AND AGRI-FOOD CANADA

Laboratory Assistant

. Worked as a summer lab assistant to Robert Foottit PhD. and Eric Maw

MSc. Maintaining entomological collections of Hemiptera: pinning,

labeling, database management and mounting of specimens for

microscopy.

. Field work (Sampling of Hemiptera populations), mostly in the Ottawa-

Gatineau regions. Including identification of trees and shrubs.

. Traveled to Nova Scotia and New Brunswick for field work trip with lab

technician (Insect sample collection and Plant Identification).

. Was responsible for Microscopy/ photography of insect morphology.

. Used photography software and photo editing software. Also used Leica

multi-focus module to stitch images together with multiple planes of

focus.

. Identification of several aphid Genera.

. Studied DNA Extraction, PCR (Polymerase Chain Reaction) and Analysis.

. Assisted with the "Bar Coding Life" project.

. Worked on the National Collection inventory, maintaining databases and

files.

VOLUNTEERING

. Agriculture and

Agri-food Canada

- December, 2008

. Canadian

Environmental

Network AGA

conferences

-October 2008.

REFERENCES

Available upon request.

Contact this candidate