Customer Service Manager

Location:

Posted:

September 10, 2014

CASEY LOGSDON

• Offer over 12 years of customer service and cash handling experience.

• Analytical, detail oriented with strong computer skills; work diligently on long, tedious assignments.

• Maintain excellent interpersonal communication, time management, and problem resolution skills.

Software: Windows Office XP, Microsoft Word, Outlook, Excel, and Power Point.

EXPERIENCE

McDonald’s

• Worked as an Assistant Manager of the store, which duties included running complete shifts open and

close, figuring store numbers and goals, daily monetary handling, setting goals and training team

members.

• Set examples for my team members to follow by showing a positive attitude under stressful situations,

excellent customer service, and proper procedures in all areas of the job.

Blockbuster

• Worked as a Shift Manager, which duties included overall supervision of shifts, training new employees,

upholding all store policies, and daily monetary handling.

• Motivated and focused multi-tasker. Maintained high standards of quality and productivity to ensure

ongoing business development and professional growth of staff.

• Maintained organization and cleanliness of facility.

Arby’s

• Earned position of Shift Leader of the store, which duties included training new employees, daily monetary

counting and deposits, and recordkeeping.

• Set examples daily for employees to follow, including proper money handling, calmly diffusing problem

situations, and providing excellent customer service to our valuable customers.

Home Depot

• Oversaw operations that included staff supervision and training, cash control, customer relations, and

presented exceptional leadership abilities concerning team initiatives.

• Developed solid partnerships with all levels of staff and clients to achieve goals in team-oriented

environments.

REFERENCES

Tim Wood Dori Somerville Misty Powell

(903) 249- 1506 (903)272- 3785 (903)900-

9740

Director of Wood Funeral Home Friend of over 8 years Former co-worker