Customer Service Manager
Resume:
D eborah (Debbie) B. Sigmon
Summerville, SC 29485
**********@***.***
Professional Summary:
Seasoned professional with specific emphasis on government and DOD programs and activities. Successful
work history in the areas of technical writing, editing, project/program administrative management, contracts
analysis and administration, financial analysis and administration, personnel management and client services.
Able to contribute and lead with vision, effective teamwork, organizational skills and creating positive
relationships in order to effect corporate growth.
Professional Experience:
K-Mart/Sears – Accountant (June 2013 – Current)
As an Accountant for K-Mart/Sears, I manage the cash office, collecting the cash from the various Point-Of-Sales
(POS) registers and manager’s cash bags, reconciling the cash in each of the cash bags and the money in the
company safe. Duties include documenting Western Union transactions, reconciling coupons and various cash
register discrepancies, and balancing the cash for the store on a daily basis.
Grove Resource Solutions Inc. (GRSI) – Federal Government Contractor – Technical Writer (September
2008 – December 2009)
Provided Microsoft Access 2003 and Microsoft Access 2007 programming support for Space and Naval Warfare
Systems Command (SPAWAR) Code 56100 Command, Control, Communications, Computers, Intelligence,
Surveillance and Reconnaissance (C4ISR) warehousing program and event-scheduling programs. Developed
multiple tables, queries and reports, as well as forms to facilitate database maintenance. Converted Microsoft
Excel tables into Access tables for use in the programs, and imported external database information into the
programs.
General Dynamics Information Technology, Inc. – Federal Government Contractor – Program
Management Specialist III (March 2004 – February 2008)
Assimilated task funding tracking processes to ensure program requirements for SPAWAR C4ISR programs
were fulfilled. Provided contractual administrative support, researching SPAWAR C4ISR Government Contracts
to keep management apprised of obligations and requirements of the contractual vehicles. Developed and
updated spend plans utilizing advanced Microsoft Excel skills and Deltek Costpoint reporting, and developed and
submitted monthly status reports to clients. Authored concise Standard Operating Procedures to ensure
seamless execution of daily department operations. Provided proposal development support, authoring sections
of Federal Contract proposals. Prepared agendas and presentations, attended staff meetings and recorded
action items and staff assignments. Provided backup support to the on-site security officer, primarily assisting
with visit requests for incoming visitors requiring access to SPAWAR on-site facilities. Familiar with National
Industrial Security Program Operating Manual (NISPOM), and had access to the Joint Personnel Adjudication
System (JPAS).
Eco-Tek Enterprises, Inc. – Environmental Company - Office Manager (February 2001 – March 2004)
Managed and performed all administrative duties including accounts receivable/payable, payroll, monthly,
quarterly and yearly tax reporting, human resource administration, documentation, proposal development,
contract deliverable tracking, and customer service. Tested new customer database systems, and authored User
Instructions for those systems.
Hughes Supply – Municipal, Commercial, Residential Pump Stations – Inside Sales (September 1999 –
February 2001)
Supported two “Outside” Salesmen by developing and editing proposals for municipal, commercial and
residential pump stations. Responsible for ordering and tracking equipment deliveries. Coordinated delivery
orders with manufacturers to keep projects within budget and delivery time constraints. Consolidated delivery
orders and shipments. Validated equipment shipments to customers. Ensured high levels of customer
satisfaction and service. Kept management and sales force informed of problems or delivery order delays.
Cabot Galleries – Furniture Gallery – Office Manager/Customer Service (October 1998 – September 1999)
Established and maintained an inventory database using Microsoft Access, and managed accounts payable and
payroll using Peachtree Advanced Accounting Software and Microsoft Excel. Sold furniture and performed
customer service. Organized filing system and established tracking procedures for customer service
department.
Design Connections, Ltd (DCL) – Subcontractor to Federal Government Contractor – Senior Editor /
Production Coordinator (June 1994 – October 1998)
Performed technical writing, desktop publishing, distribution, and feedback tracking support as a subcontractor to
Signal Corporation and Lockheed Martin for THE ASW NEXUS newsletter supporting the AN/SQQ-89 sonar
system. The newsletter was comprised of articles provided by US Navy personnel and contractors supporting
the sonar-bearing ships. The newsletters were distributed on varied electronic media and in a variety of formats
tailored to work on existing ship computers. Reported directly to and worked closely with the Navy Program
Management Office (PMO) 411 in Washington, DC.
Computer Dynamics, Inc. – Federal Government Contractor – Technical Writer (1987 – 1994)
Selected by Program Management Office PMO-411 to be the Senior Editor and Production Coordinator for THE
ASW NEXUS newsletter. Received and researched articles from all over the United States, edited the articles to
ensure clear, concise grammar suitable for readers of varied educational backgrounds. Provided graphics
support, distributed newsletters in varied software editions appropriate for existing computer equipment and
software on US Navy ships and government contracting offices. Distributed and tracked feedback information in
support of the newsletter for PMO-411.
Promoted to Administrative Assistant / Technical Writer supporting CDI’s senior management. Assembled
information from each contract group and prepared weekly reports for senior management review to ensure each
contract group was on track with their individual federal government delivery orders. Assisted in development of
the yearly budget preparation for each group. Provided administrative assistance regarding the obligations and
requirements of the federal contracts for the departments through contract research and clarification.
Supported the Systems Integration Department software documentation effort. Responsibilities included testing
software programs, and editing programmer-generated Functional Descriptions and User’s Manuals written in
support of those programs. Tracked and invoiced all labor hours, travel and other direct charges for five federal
government contracts. Worked closely with the Contracts and Accounting departments to support these
contracts. Provided proposal development support to management and contracts staff. Supervised clerical and
secretarial staff, including hiring and performance evaluations.
Prior Experience:
• Technical Writer – edited programmer-generated documentation, ensuring compliance with Military Standards
1679 and 2167. Researched program code for clarification and accuracy of these documents. Edited all Federal
Government Proposals and wrote personnel-related proposal sections. Provided graphics support, trained
management and office personnel in the use of a variety of software packages.
• Supervised the documentation department, overseeing preparation and production of software documentation
and Federal Government proposals. Provided graphics support for these same documents.
• Secretary for five Project Engineers, Finance and Marketing departments. Compiled and prepared weekly
project status reports for Federal Contracts.
• Customer Engineer – International Business Machines (IBM). Provided mechanical and electronic customer
service, repairing professional business office equipment.
Proficiencies
Considered an expert in Microsoft Word and Excel (Versions 2007 and 2010), and have advanced experience in
Microsoft Office PowerPoint, Outlook, Visio and Access. Proficient in QuickBooks, Peachtree Advanced
Accounting Software, and numerous other software products. Currently pursuing IT Administrator certification.
Education
A.S. – St. Leo College – Business Administration
A.S. – Tidewater Community College – Interior Design – (Summa Cum Laude)
1.5 years study - Catawba Valley Community College – Furniture Design
Certificate – M-PM (Micro-Frame® Program Manager) - 2006
Certificate – Project Management – 2004
Certificate – Microsoft Office Word and Excel (Versions 2007 and 2010), Microsoft Project 2007, Microsoft Office
2010 – OneNote, Microsoft PowerPoint 2007 and Microsoft Visio – October 2012
Security Clearance
Secret (Currently archived)
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