Customer Service Project Manager
Resume:
Corey Bosier
Spring, TX
***********@*****.***
WORK EXPERIENCE
HMS Pharmacy Application Analyst / Deployment Team
Insight Global
Franklin,TN
January 2014 to present
• Clinical supports specialist overseeing on the ground analyst in implementation of HMS
Pharmacy Application Software
• HMS-Pharmacy Implementation
• CPOE experience, i.e. building and QA’ing order sets
• Responsible for overseeing all Phases of application build
• Assist with HMS file building and system integration
• Responsible for assisting in the clean-up and build of the formulary file and entering
information into excel spreadsheets
• Responsible for the Pyxis formulary clean up and crosswalk
• Reassign Pyxis IDs with new HMS corporate standards
• Test interfaces between multiple pharmacy systems
• Work with other members of the implementation team to ensure that all changes to
existing systems are successfully completed
• Coordinate end user training with pharmacy staff.
• Assures that application is current, accurate, responsive, and confidential and meets
JCAHO and other regulatory standards for documentation
• Unit testing to ensure all interfaces are working correctly
• Integrated testing to ensure all aspect of the build are working correctly
• Responsible for weekly updates to the Executive team on the progress of the conversion.
• Prepare weekly status reports for project manager
• Maintain order sets in test and live environments to reflect constant changes
• Test how changes in pharmacy module impact other modules before implementing
changes.
• Conduct order entry training
• Assist with go-live support.
Operations Specialist
CompleteRx
Houston, TX
March 2013 to December 2013
• Aseptic technique validation to assure company protocols.
• Inventory Management.
• Purchasing duties/experience with 340B and WAC accounts.
• Order entry and IV preparation with accuracy and detail.
• Experience in Omnicell go- live implementation.
• Go-live support.
• Evaluate pharmacy workflow.
• Experience in helping with controlling cost on drug spending. Formulary Management.
• Meditech build experience.
Lead Pharmacy Tech III Supervisor
BioScrip Applied Healthcare
Houston, TX
March 2011 to March 2013
• Managed 7 pharmacy technicians and 2 pharmacists.
• Assisted pharmacy manager on daily pharmacy operations.
• Order entry and IV preparation with accuracy and detail.
• Setting up delivery of medication and IV supplies.
• Ensured proper setup and coordination of new referrals.
• Aseptic technique validation to assure company protocols.
• Inventory control and processing pharmacy claims.
• Evaluate and implement workflow for maximum efficiency in a high volume IV
compounding pharmacy.
Lead Pharmacy Tech III/Buyer
CPS Pharmacy
Houston, TX
May 2009 to March 2011
• Integral involvement in setup of new facility, including software and inventory controls.
• Super user implementation experience with EMR, go-live experience in an inpatient
hospital
• Setting, including upgrading Accudose software.
Repairing and trouble-shooting Accudose i.e. (replacing med dispensing trays, pockets,
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and computer hardware)
Set and maintained accuracy for Accudose settings to hospital requirements.
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Conducted staff training for Accudose utilization.
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Actively participated in development and maintenance of hospital formulary and IV
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preparation. Experience with PAR levels.
Primary point-of-contact for billing, including purchasing of inventory and contracts.
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Participated in Investigational Studies.
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Aseptic technique validation.
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Lead Pharmacy Tech/Buyer
McKesson
Houston, TX
March 2006 to May 2009
• Departmental primary contact for billing, including purchasing and inventory control, and
contracts.
• Formulary management and IV preparation.
• Maintained Accudose Med Machines.
• Participated in Investigational Studies.
• Aseptic technique validation
Pharmacy Technician
Texas Children's Hospital
Houston, TX
January 2001 to March 2006
• Prepared Dialysis medications, extensive compounding Chemotherapy and IV admix
preparation.
• Participated in the preparation of Investigational Studies.
• Extensive customer service to hospital staff.
Pharmacy Technician
PHR Staffing
Houston, TX
August 1999 to January 2001
Assignment - MHMRA Northwest Clinic Pharmacy
• Typed, filled and refilled new prescriptions. Processed insurance claims.
• Maintained/managed ACT Team involving 300 non-compliant clients.
• Assured weekly and monthly medications were timely filled and delivered.
• Case management with doctors, nurses, and caseworker for proper administration and
delivery of prescriptions.
Pharmacy Technician
Eckerd Drugs
Houston, TX
February 1994 to April 1998
• Labeled and distributed medications, updated customer records, and re-stocked inventory.
Provided patient medication refills to physicians.
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Insurance verification, third party billing and customer service.
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EDUCATION
Biomedical Engineering and Pharmacy
Texas Southern University - Houston, TX
AWARDS
Certificate of Excellence
November 2012
• Customer Service Award given to employees that get a certain number of feedback from
patients.
Certificate of Excellence
January 2013
• Customer Service Award given to employees that get a certain number of feedback from
patients.
CERTIFICATIONS
National IV Certification
Texas State Board of Pharmacy
Certified Pharmacy Tech
California State Board of Pharmacy
ADDITIONAL INFORMATION/SPECIAL SKILLS
AS400
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19 years of Pharmacy Technician with diverse industry background
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IV Certified
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13 years IV admix/compounding
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Structured C-Programming, advanced experience with Mac's and PCs, software expertise
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(MS Word, Excel, Claris Draw Graphics), 10-Key touch, and courier service delivery.
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