Customer Service Representative

Linrose E. Carbonell

#** * ******* ****** ****** Parang, Marikina City

Birth Date: June 27, 1984

Mobile Number: +639********* / +632-*******

Email Address: ********.*********@*****.***

CAREER GOAL:

To impart my knowledge as well as to continue broaden my horizon by interacting with people

and be an asset to my future company.

WORK EXPERIENCE

1. CrossPoint Telecommunications

- From November 2012 to February 2014

- Position: IT Support Helpdesk

- Duties and Responsibilities

i. Keep track of tickets filed by customers

ii. Communicate with customer related to their requests/inquiry/concerns

iii. Coordinate with Onsite Engineers if necessary for site visits

iv. Help customers fixed simple IT issues over the phone

2. Sykes Asia – BPO Industry (SuccessFactors Account)

- From March 2008 up to November 2012

- Position: Technical Trainer

- Duties and Responsibilities:

1. Teach new and existing agents about the product information

2. Refresh existing and new agents about the new process with in the

account

3. Creating training materials and keeping them updated

4. Clerical work such as filling IT ticket and administrative requests for the

account.

5. Data management such as attendance records, account assets and

documents

3. TRG Philippines – BPO Industry

- From February 2008 to September 2008

- Reason for Leaving: Career Growth

- Position: Escalation Agent

- Duties And Responsibilities

i. Receive calls from customers who would like to speak to a supervisor for mote

assistance,

ii. Process refunds in limited accounts but still with approval from the company

4. Technological Institute of the Philippines – Quezon City

- From October 2007 to January 2008

- Position: Department Secretary

- Reason for Leaving: End of Contract

- Duties and Responsibilities:

i. Assist Department Chair with all the academic duties

ii. Assist Department Chair with all fillings and documentations

iii. Help to distribute and filling grades of students

iv. Assist students with examinations and review schedules

v. Assist students with all department concerns

5. HSBC Ortigas – BPO Industry

- From May 2007 up to September 2007

- Position: Call Center Associate

- Reason for Leaving: Career Growth

- Duties and Responsibilities:

i. Receives and Assists credit card holders with their inquiries such as balance

inquiries, interest calculation, processing of balance transfers, bill payments

ii. Introduce additional features their of credit card

iii. Introduce other products that the bank has such as mortgages or opening a new

credit card or bank account.

6. ICT Marikina – BPO Industry

- From March 2006 up to April 2006

- Position: Customer Service Representative ( Outbound )

- Reason for Leaving: School

- Duties and Responsibilities:

i. Calls credit card holders to inform about additional features for their credit card

and sell it to them

TECHNICAL SKILLS:

Microsoft Word Microsoft Excel

Microsoft PowerPoint Microsoft Access

Adobe Photoshop Basic LAN set up

Basic XML coding

EDUCATIONAL BACKGROUND

TERTIARY: Bachelor of Science in Information and Technology

Technological Institute of the Philippines

Aurora Blvd. Cubao, Quezon City

2002 - 2007

SECONDARY: Valeriano E. Fugoso Memorial School

Parang, Marikina City

1997 - 2001

REFERENCE:

Name Jeffrey Carillo

Position / Company: Account Manager – Sykes Asia Inc

Contact Number 639*********

Name Michael Alerta

Position / Company Customer Success – SuccessFactors

Contact Number 639*********

Name Deep Sharma

Position / Company CrossPoint Helpdesk Supervisor

Contact Number 614********

Contact this candidate