Customer Service Sales, management, marketing

Byron Hast

Small business owner/experience in linking upper level management; regional and branch with low-mid level employees/outside/inside sales experience/marketing, billing and collection guru

15212 CR 363 - Winona, TX 75792

**********@***.*** - 818-***-****

Work Experience

Owner/Instructor

Longview Brazilian Jiu-Jitsu - Longview, TX

September 2011 to November 2013

Responsibilities

Sales and networking to build class size-billing, repairs, instructed private and group lessons for kids and adults.

Accomplishments

I've made a lot of long time friends who enjoyed the art-some continue to study at different schools and some have gone on to amateur mixed martial arts tournaments

Skills Used

Sales, marketing, instruction, billing and collections

Brazilian Jiu-Jitsu Instructor

Longview Martial Arts

May 2009 to May 2011

Responsibilities

Brazilian Jiu-Jitsu instructor for group and private classes for children and adult's. Duties included instructing, marketing/telemarketing and networking to build class size and business. Would also hold seminars at other school's based in different martial arts.

Accomplishments

I developed a great friendship with the owner and left with the ability to open my own school that focused solely on Brazilian Jiu-Jitsu (BJJ). I still to this day will visit the school and hold seminars.

Skills Used

Teaching/mentoring students that learned to love the art-along with further insight on business plans/models used for martial arts schools and businesses in general.

Inside Sales Representative

Bridgestone Americas, Inc. - Longview, TX

August 2010 to January 2011

Responsibilities

Promoting and selling services along with writing up work orders-communicating, gaining and growing national account customers; Enterprise, Hertz, etc., sales duties also included building relationships with individual customers to gain business, telemarketing, outside sales to current and potential national accounts-would act as assistant manager for opening and closing along with cash out at end of day, would also assist mechanics in shop when understaffed.

Accomplishments

Awarded quarterly bonus for exceeding sales goals. Customers/friends made there who still use the company's services tell me they appreciate the level of service I provided and turning them on to the company

Skills Used

Implementation of business models, management, sales methods both inside and outside. Customer relations, professional and courteous service provided to current and new business. Furthering of sales and service knowledge in general.

Outside Sales Representative

Mobile Storage/Mobile Mini, Inc. - Tyler, TX

April 2001 to December 2008

Responsibilities

Development of new accounts/customers through outside and inside sales. Served to provide an affinity between regional and branch location management. Duties also included:billing, collections, equipment repair, driver dispatch and customer relations; something a bit more complicated when also acting as billing and collections. I would also train and mentor new hires in sales, repairs and help with dispatch-started with the company in Dallas and was fortunate enough to be granted a transfer to Tyler.

Accomplishments

Throughout my tenure, both branch locations worked at achieved a 10-20% growth above the projected net profit every year, consistently. I was therefore awarded every quarterly and yearly bonus within my potential. Along within monetary gains, customers in each bracket; individual, company, and national accounts all broke projected rental and sale growth, consistently for each year with the company

Skills Used

Predominantly outside sales skills were used and grown along with initiating new business/marketing models by serving as a connection with high level directors to local management and employees. The opportunity was given to gain the most insight from any employer into different business models, customer service, billing/collection, marketing techniques and anything vaguely relating to growing a business-I was with the company through initially going public and then merging with the largest competitor-and under multiple pay structures I was able to earn a wonderful living at a job I enjoyed

Outside Sales Representative

Penske Truck Leasing - Dallas, TX

April 2001 to March 2002

Responsibilities

Growth of business through outside sales-dealt with individual, one way move customers and predominantly over the road trucking companies-box truck/bobtail and 18-wheeler tractor/trailer and services. Grew current company leases and services along with building new customers. Gained multiple accounts that later became national account customers. Would provide daily lot checks for inventory, fuel ticket billing and service, help with company licensing for DOT compliance, and assist one way individual move customers. All above duties were performed while tasked with heavy billing and collection tasks

Accomplishments

Developed outside sales and customer service skills along with signing accounts that were later to become national accounts.

Bonuses received for performance goals attained.

Skills Used

Sales; both outside and inside, introduction to large business models, collection on a large scale and first dealings with multi-million dollar national accounts were all skills gained while employed with Penske

Owner and Trainer

Genetic Potential - Longview, TX

September 1997 to September 2001

Responsibilities

Owner/Manager/Personal Trainer at a private health and fitness gym-duties included equipment purchasing and repair, billing and collections, soliciting business/clients through networking and providing seminars and employee work schedule and training.

Accomplishments

Helped clientele achieve fitness goals-whether weight loss, toning, instruction for powerlifting, body building and any general fitness milestones. I have also made many friends in this endeavor

Skills Used

Management skills along with instructing others, sales and general business acumen were free to flourish and grew as I built my business

Education

BA in Applied Sciences

UT Tyler - Tyler, TX

1999 to 2001

Associates in Office Administration/Information Processing

Kilgore Junior College - Kilgore, TX

1997 to 1999

Skills

Outside/inside sales, proven ability to initiate linkage and affiliation between upper/high level management and local/branch management, telemarketing, billing and collections, management, small business owner, training, mentoring, customer service, national accounts, MS Office Suite, Internet, PowerPoint, networking, AS-400 program, Goldmine/CRM(Customer Relationship Maintenance) program, bi-lingual;English/Spanish, bi-lingual English/Portuguese/beginner level

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