Customer Service Staff

Chelsea Gubbins

* ****** *******

Portland, CT **480

***********@*****.***

860-***-****

Objective

Obtain a challenging position that capitalizes on my organizational

and customer service skills. One that draws on my excellent interpersonal

communication skills.

Experience

Always Best Care April 2014-

Present

Staffing Coordinator

. Supervise more than 100 caregivers on a daily basis.

. Schedule guaranteed client care one month in advance

. Complete tasks quickly, efficiently and under pressure

. Advertise available positions; interviewing, hiring, and training new

caregivers

. Develop new programs in Excel, organizing applications and resumes

received daily

. Develop and present a biweekly orientation to groups of ten or more

applicants

. On call every other weekend and every evening during week

. Conduct a monthly job fair in various locations

. Cheerfully greet caregivers and clients in an office setting

. Demonstrate organizational skills, communication skills, and mentoring

skills, working with a team

The Copper Beech Inn September 2012-

April 2014

Front Desk

. Trained incoming new managers after change in ownership

. Implemented a training schedule and authored a New Hire Handbook

. Created tourist maps highlighting points of interest for guests

. Worked with Open Table and Rezovations. Computer programs

. Cheerfully greet customers and offer excellent customer service

. Demonstrate organizational skills and communications skills.

. Shared knowledge of the surrounding area with guests staying at the

Inn

. Assist with filing, organization, and money handling.

. Develop schedule and help manage front desk duties including writing

memos.

. Demonstrated an ability to work well with a team and communicate well

with customers.

. Complete tasks quickly and under pressure.

Brian House November 2011-

April 2014

Day Program Staff

. Supervise two Autistic clients.

. Promote independence through role modeling.

. Provide emotional support and a listening ear.

. Assist clients with daily living skills to support a family

environment in the group home such as daily cleaning, bathing, and

cooking.

. Come up with new and exciting places to visit and integrate into

social environment.

. Work independently and also in a team of three.

. Created and implemented a new Food Program following state guidelines.

. Assisted in developing and implementing a day program.

Sarah Tuxis, Guilford, CT May 2007 -

November 2010

Direct Support Staff and Assistant Manager

. Supervise up to six staff members and provide quality care for three

mentally challenged clients.

. Perform managerial responsibilities such as Scheduling, Organizing,

Filing paperwork, Appointments, Money.

. Assist clients with daily living skills to support a family

environment in the group home such as daily cleaning, bathing, and

cooking.

. Work in a team of two to six staff members to promote independent

living for clients.

Software Experience

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

. Microsoft Outlook

. Adobe Photoshop

. Corel Photo Center

. Santrax

. Open Table

. Rezovations

. Soneto

Education

Goodwin College: Currently Attending - Graduating 2015

Organizational Leadership and Management

Albertus Magnus College: No longer attending- 2006 to 2009

Business Administration

Relevant Courses:

. Small Businesses

. Business Writing

. Leadership Skills

. Business Mentoring

. Business Management

. Technology

. Certifications

. CPR and First Aid

. Paraprofessional Certification - Score 471

. Excel Certification Course

Contact this candidate