High School Manager

Location:

Posted:

September 10, 2014

Andrea Whitehead

Summary Statement

A dedicated and results driven professional with over 10 years’ experience providing exceptional

guest service to a wide range customer base. With administrative and supervisory background also

in tow, I am ready to bring my knowledge and skill sets to a company that will invest in my

advancement and professional growth.

Employment History

Wellfleet Communications – Birch Communications Campaign Las Vegas, NV

Account Manager 2009 – 2013

Responsible for making outbound sales calls to potential business leads Offer wholesale telecom rates

to business owners seeking lower billing Educate customers on new and existing products and services

offered Guide and assist customers through the set up process of their new services.

Consolidated Resorts – Tahiti Resorts Las Vegas, NV

Timeshare Reservationist 2005 – 2009

Assisted and scheduled customers over the phone for Tahiti Village timeshare tours Per procedure,

qualified customer leads to ensure the required criteria had been met Accepted deposit payments

over the phone and maintained confidentiality of customer data Answered any pending questions

customers had regarding the tour offer.

NADN Las Vegas, NV

Supervisor/Floor Lead 2003-2005

Acted as floor supervisor to representatives enrolling customers in the NADN Tax Service program As

second point of contact post enrollment, accepted and verified payment information for customer

accounts Provided effective coaching to new and existing team members in order to encourage

their success and development.

Fast Signs

Receptionist 2000 – 2001 Las Vegas, NV

Oversaw front counter duties which included answering phones, taking messages, and cheerfully

greeting guests upon entering the office Provided administrative support to office personnel and

manager as needed Received and processed daily sign requests, provided pricing to customers and

created general draft of signage for the graphic designers Performed A/R and A/P duties to ensure

billing and payments were posted and logged in a timely manner.

Education

Votech High School

1989 – 1990

Clark High School

1990 – 1991

Adult Education

1993 Graduate

Email: ************@*****.***