Project Manager Management

Joseph Bernardi

**** **** ******* ***, ********** PA 18902

Phone: 215-***-**** Cell: 610-***-**** Email: ***************@*******.***

Seasoned IT Project Management Professional

Extensive experience in IT project Management, Relationship management at all levels, Program Management, coordination of

multiple functions to complete projects, managing project tasks, functions, and budgets

Professional Experience

Region Project Director, Wendy’s International, Dublin, Ohio (11/2008 – Present)

Worked as key liaison between field (Division Vice Presidents, Senior Vice Presidents, Area Directors, Franchisees) and key

corporate contacts (Construction, Engineering, Marketing, Corporate Operations) for key rollouts such as new products, new

restaurant systems, IT initiatives, and new building designs

Developed and executed key organizational change strategies for key projects that would impact field and franchise

operations in new products, equipment, and technology.

Scoped, Managed, and Delivered technology benefits realization project for food, labor, and reporting systems which resulted

in 5% reduction in labor costs and .5% reduction in restaurant food costs.

Developed region business plan to run 400 company and 2000 franchise locations, including people and labor strategy,

staffing guidelines, hiring strategy, training strategy, operational excellence strategy, and franchise management strategy

Evaluated existing restaurant processes and procedures, recommended and implemented changes that improved restaurant

margins

Worked with and managed IT vendors, construction vendors, supply chain / Distribution center resources and cross functional

teams within Wendy’s to achieve project goal and drive region results

Managed department P&L, co managed region P&L with Region Finance Director and Senior Vice president. Identified

areas of opportunity and recommended strategies to improve P&L results

Direct Reports: (1) project manager, (1) Admin / office manager.

Key point of contact to coordinate and resolve issues across multiple functional areas such as Marketing, Construction,

Finance, Training, and Engineering and equipment to complete projects on time and on budget.

Utilized MS project, CAP methodology tools, EXCEL, Word, to create project plans, work breakdowns, project budgets,

stakeholder management documents and project schedules for key projects

Perform necessary change management activities utilizing CAP methodology to ensure successful acceptance of projects in

the field.

Established key relationships with Vendors, Division Vice presidents, Key franchisees to help influence decisions on key tests

/ project rollouts.

Served as consultant / advisor / Project manager to franchisees in developing strategies for their organizations in the IT,

Reinvestment, and remodeling areas.

Key projects for 2014:

o Field contact for POS rollout: 500 company and 2000 Franchise installs.

o Working as key POC for Wendy’s remodel program – implemented 25 company and 25 Franchise in 2013, goal of

100 company and 100 franchise in 2014.

o Working on mobile ordering pilot – coordination of IT, Marketing, and training resources to implement mobile

ordering pilot for Wendy’s international.

Technology Field Manager, Wendy’s International, Dublin, Ohio (10/2004 – 11/2009)

Served as PM to develop requirements and specs for a food and labor management system which was later deployed to 1200

company restaurants – worked with key field users to define system and key IT resources to test and ensure system met

requirements

Built key relationships with field and corporate partners to ensure the success of IT initiatives.

Worked with franchise organizations to recommend and implement prescriptive technology strategies and solutions for 10 to

150 store franchisees (POS, reporting, connectivity / infrastructure).

Managed rollouts of field technology for franchisees and company stores (Enterprise food management system – forecasting,

inventory, etc, Labor management system, Store Reporting System) performed user testing and implementation management

for key system implementations in the field.

Developed key stakeholder management plan and test plans for various system implementations including food and labor

management, Reporting, and Hardware rollouts, utilized CAP method

Utilized MS project, CAP methodology tools, EXCEL, Word, to create project plans, work breakdowns, project budgets,

stakeholder management documents and project schedules

Ensured that field processes where changes were necessary to adopt to take maximum advantage of new technology. Created

process flows, and recommended and implemented changes where appropriate. Document and mitigate project risks with

key stakeholders.

Evaluated vendors / technologies to understand their relevance to QSR, recommended vendors and process changes as

appropriate and implemented recommendations.

Worked with Senior vice presidents, Division vice presidents in field and at corporate to influence actions on key projects

and ensure that field view was represented in all decisions and projects.

Built strong relationships in field (SVP’s, DVP’s, Franchisees) and Corporate (CIO, SVP’s, EVP’s) to be able to influence

key constituents on key projects.

Data Manager, Panasonic – Secaucus, NJ (8/2003 10/2004)

Worked with business clients to identify critical data elements and reporting needs.

Developed archiving / data management strategy with key team and business unit stakeholders for the Panasonic SAP system.

Developed and executed user test scripts to ensure data quality for archived and retained data.

Utilized Panasonic SDLC methodology to scope, develop, and test solutions.

Worked with data storage specialists to communicate business needs and data requirements.

Worked with cross functional team members to understand system archiving requirements.

Managed virtual team of developers and HW/Network team members to implement archiving strategy.

Developed / executed RFP process for document storage vendors.

Vice President, Products Quantum Business Solutions (Startup) – Annandale, NJ (9/2001 8/2003)

Managed team of 12 developers to build, maintain, and enhance contract management software.

Managed operating budget for team of developers and supporting infrastructure.

Worked with key project stakeholders at NAVSEA to define new process for defense contracting which would improve

existing process and save NAVSEA time and money on contracting

Managed vendors service levels, contract negotiations.

Utilized SUMMIT D (agile) methodology to develop software package, modifications, interfaces

Developed strategy and development roadmap for solution development and future expansion.

Managed delivery schedule of key product enhancements, releases, and client modifications using standard project

management techniques (MS project).

Utilized UAT documents to perform user acceptance testing and system QA procedures to ensure data quality for product and

client engagements.

Worked with US government / key contractor to pilot contract management solution which cut contracting time down 70% by

automating key processes and bottlenecks.

Worked with clients to implement solution on time an on budget, managed multiple teams to develop and implement product

at client sites.

Principle Consultant, PriceWaterhouseCoopers, Philadelphia PA (9/1996 9/2001)

Managed teams of 5 – 12 developers to implement solutions for SAP clients across all system lifecycles using ITL, Summit D

methodologies to solve complex business problems and issues: Analysis, Design, Implementation, Support (DRP, Sales order

processing, Inventory management, SCM). Key Clients: Nabisco, Pepperidge Farm, Siemens Medical Systems, Gillette.

Recommended business process improvements in the supply chain functions, developed business cases for proposed

enhancements, worked with clients to track progress on benefits achieved.

Advised clients on recommended and non recommended system enhancements. Performed “Cost Benefit” analysis for client

requests and recommended improvements and communicated all implications of requested changes and enhancements.

Helped influence key clients, internal and external to PwC on key implementation decisions.

Key SAP clients: Pepperidge Farm, Gillette, Siemens, Nabisco, Novartis.

SAP solution delivery center manager

o Managed team of 12 developers to deliver quality SAP solutions to global clients utilizing PWC Summit D SDLC

methodology.

o Developed integration test plans to ensure system and data quality. Utilized PWC test tools to ensure data and load

quality for system implementations.

o Key technologies: ERP integration / conversion, SAP BW integration.

o Key clients: Nabisco, Siemens, NAVSEA, Ford, Pepperidge Farm.

Education

Master of Business Administrations, St. Peters College – Jersey City, NJ, 1996

Bachelor of Arts, Rutgers University – New Brunswick, NJ, 1989

Working on PMI certification

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