Customer Service Sales

Tiziana Taricani

Telephone: 647-***-****

Email: *********@*******.***

Career Objective

Using my skills in the best possible way for achieving the company's goals.

Utilizing my abilities developed through my experience and education, with

the opportunity for professional growth.

Professional Profile

> Twenty years experience in sales and customer service in the following

industries: hospitality, travel healthcare and retail.

> Typing Skills of 60+ WPM

> Highly organized and enthusiastic, able to prioritize effectively to

accomplish multiple tasks and complete projects under pressure.

> Strong leadership, decision making, interpersonal, organizational,

problem solving and entrepreneurial skills.

> Skilled in cultivating excellent relationships with clients,

colleagues and patients.

Achievements & Awards

> Itravel2000 Gold Award Winner: Achieved over $2 million in gross sales

in 2004.

> Itravel2000 Silver award winner: Achieved over $1 million in gross

sales in 2003.

> RBC Insurance Top Sales Consultant Service Award received for the

financial year of July 2001- June 2002.

Career History

Home Depot - Concord, Ontario

Jan 2011 - May 2014

Assistant Manager, Supply Chain Customer Service

> Provide customer service to all retail stores across Canada from a RDC

transit consolidation centre.

> Provide status of purchase orders utilizing electronic systems, phone and

reports.

> Assists with the resolution of inbound and outbound shipping issues.

> Serves as the primary vendor and store contact for in-transit purchase

orders.

> Prioritize all ad items and approved rush merchandise.

> Build working knowledge of SAP, WM systems needed to answer customer

inquiries.

> Communicate with merchandising and vendors about order status and issues.

> Supervise a team of four Customer Service Coordinators

Handa Travel - Maple, Ontario

Oct 2010 - Present

Independent Travel Consultant

> Plan itineraries; arrange accommodations, airline and cruise tickets

and other travel services for customers.

> Communicating with the customers to determine date of travel,

destination, and mode of transportation, financial considerations and

other details.

> Provide customers with brochures, maps and other information that

could help their travel easier; computing travel costs; negotiating

with various travel-related companies such as tour operators,

consolidators, hotels and resorts.

> Specializing in group travel and destination wedding travel providing

group travelers package tours; recommending travel guides,

destinations and other details based on customer needs; and attending

travel seminars and industry events, among others.

Humber River Regional Hospital - Weston, Ontario

Jun 2009 - Jun 2010

Clerical Associate, Cardiology, Respiratory & Sleep Lab Clinic

> Order entry and registration of patients.

> Administrative, clerical and customer service support including

reception, customer service, patients processing and maintenance of

patient records.

> Assisting with unit clerical staffing.

> Other clerical support as requested by the Cardiology

Manager/Supervisor.

Brunel Multec Canada Limited - Etobicoke, Ontario

Dec 2007 - May 2009

Life Sciences Recruiter

> Proactively call on and nurture relationships with new and existing

clients in target vertical (Biotechnology, Pharmaceutical, CROs and

Medical Device companies).

> Build pipeline of new clients and manage a minimum of 12 active

accounts at any given time.

> Qualify client requirements and communicate/delegate these

requirements to the Life Sciences team.

> Provide feedback to the Life Sciences division Director as client

requirements change.

> Interview candidates and assess their background and skill set and

manage them through the hiring process

> Responsible for closing each deal by handling negotiations once any

given placement reaches offer stage.

Premier Conference & Events - Toronto, Ontario

Aug 2005 - Dec 2007

Associate Director, Business Development

> Sell and specializing premium quality programs, with incomparable

attention to every detail.

> Analyze new business opportunities in a positive and determined

manner.

> Responsible for the UK, Europe, Canadian, American market segments

including: Associations, Corporate and Incentive Travel.

> Pay close attention to detail throughout the sales process, actively

and successfully manage the sales process: lead generation,

credentials pitch; asking questions; solution pitch; negotiation;

close; handover to the operations management team.

> Understand and cope with competing demands and prioritizing tasks.

> Ensure confidence as a negotiator with the ability to 'close the deal'

Itravel2000 - Mississauga, Ontario

Oct 2002 - Aug 2005

Sales Manager

> Provide coaching to sales center staff to develop effective telephone

techniques and to ensure consistency of quality information provided

to customers.

> Analyze key performance indicators (KPI's), scheduling, staff

performance and customer service issues etc.

> Ensure consistency in performance reviews, job development and career

planning for the sales staff.

> Respond to administrative inquiries from sales associates, provide

disciplinary action, and manage compliance to work schedules.

> Responsible to track team performance and leadership for approximately

20 employees, provide one-to-one coaching on the floor. Up selling,

cross selling involved.

> Completed assigned projects to analyze competitor pricing, to create

selling scripts and training manual.

Education

Seneca College - North York, Ontario

1991-1993

> College Diploma in Travel and Tourism obtained in 1993

North Albion Collegiate Institute - Etobicoke, Ontario

1986-1991

> O.S.S.D. obtained in 1991

Computer Experience

SAP, WM, WMS Manhattan systems, ACT CRM, C3 Reservations, MEDITECH, Sabre,

Sirev, Leisure Link, Microsoft Word, Excel, PowerPoint, Access, Delphi,

EECO & GEAC, Carerix and Kronos.

Languages

English: First Language/Mother Tongue

Italian: Second Language/Speak Fluently

French: Write/Speak Beginner II

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