Customer Service Manager

Christopher Michael Richter QSR, NCSO.

* * *** ***** ***** Cell 587-***-****

Cochrane, AB. T4C 1L2 Home 403-***-****

*****.**@*****.***

HIGHLIGHTS of QUALIFICATIONS

Safety and Compliance Assistant Area Manager SCM Balzac PDC 6080 & Westwinds HVDC 6064

Safety and Compliance Team Lead SCM Balzac PDC 6080

Maintenance Manager

Safety Supervisor

Qualified Safety Representative Training through Alberta Partnership

National Construction Safety Officer through Alberta Construction Safety Association (Cert # 11601423)

Working towards CRSP through University of Calgary Continuing Education OH&S program

2nd year Carpenter Apprentice

Extensive knowledge of Alberta Building Codes & OHS

Alberta Construction Industrial Safety Certificate

Team Leader in overall Customer Service Approach

Ten years’ experience in coaching, leadership and supervision

Ten years’ experience in all aspects of construction and knowledge of all tools required

Six years’ experience in wood working and knowledge of all tools required

Develop, implement and maintain quality construction control systems

Extensive knowledge in new home construction and transportation

Self-motivated, reliable, confident, responsible and committed to professional standards

High degree of attention to detail

Resourceful and multi-task effectively in fast paced environments

Establishing a strong customer service rapport with a variety of clientele while maintaining a calm, professional problem-solving manner

Directly oversee special projects that may be outside my normal work activities.

Computer Literate and proficient on Microsoft Office and Microsoft Project Management

Advance First Aid & CPR “C”, WHMIS, OSSA, CSTS

Ives Trainer Certification.

MANAGEMENT & LEADERSHIP SKILLS

Promoted a positive health and safety culture

Supervised and coordinated and schedules activities of trades, administrators, transportation, and heavy equipment operators.

Responsible for Contract Employees on Syncrude and CNRL sites.

Implement industry leading sales and marketing initiatives to support the branch business plan

Work with the senior management team and Oil Sand & Leading Industry clients to develop and manage goals, business plans, systems, and

operating budgets.

Conducted regular supervised site inspections to check policies and procedures are being properly implemented.

Resolved work issues and recommended measures to improve productivity and safety

Provide leadership, training and development for inside and outside Teams

Monitor, evaluate and response to L.T.I’s

Advise, assist and monitor in the development and execution of risk management process

Designed to minimize loss and maximize opportunities for improvement in the areas of safety, health, industrial hygiene, quality, production and

environmental field activities.

Provide loss prevention coordinator between Syncrude and CNRL project management by administrative, worksite and per formance

evaluations.

Monitor Site Contractor safety programs and prepare weekly/monthly compliance reports.

Provide assistance for all emergency response, security, health, hygiene and WCB services

Oversee the recruitment and selection process at a high level as well as ensure proper orientation for all new employees are conducted.

Assisting in building budgets for branch as well as monitoring revenue and expenses on a regular basis.

Oversee audit and maintain client contractor & OH&S reporting

Maintain records for accurate reporting, planning and budgeting.

Oversee the recruitment and selection process at a high level as well as ensure proper orientation for all new employees are conducted.

Effectively promote company policies and procedures as well as set an example for other staff members by following proper process and safety

guidelines

Christopher Michael Richter Page 1 of 4

Christopher Michael Richter QSR, NCSO.

8 W est Tower Place Cell 587-***-****

Cochrane, AB. T4C 1L2 Home 403-***-****

*****.**@*****.***

COMMUNICATION SKILLS

Foster a focused, performance driven safety culture and strives to exceed client expectations

Ensure outstanding service is provided by developing rapport and strengthening relationships with clients.

Liaison with oil sands & contractors clients to ensure sufficient manpower support is available to meet client demand while m eeting corporate

manpower goals.

Liaison among oil sands companies, contractors, engineers, suppliers etc. relating to facility construction, safety and renovation efforts..

Promote teamwork with others areas of the business

Available 24 hours to response to and delegate proper response to employees, clients, worksite and equipme nt concerns.

Promoted employee recognition in terms of employee accomplishments, safety and milestones

Provided client site-by-site updates weekly.

Highly skilled in various customer-handling techniques, such as managing customer perceptions, expectations, building a customer base and

customer advocacy

Effective listener and developing rapport in assessing client’s needs and priorities

CONSTRUCTION MANAGEMENT SKILLS

10 years’ experience in management, supervision, and customer service

Manage the daily construction activities of multiple sites in various stages of development

Supervise construction of 28 new homes, 14 stick frame, and 14 modular

Periodic job walk inspections to assure quality craftsmanship and safety

TECHNICAL SKILLS

Ensure that all staff and contractors adhere to the Alberta Workplace Health & (Occupational Health & Safety) requirements including

monitoring of compliance with applicable legislation (General Safety Regulations, First Aid Act, Safety Codes Act)

Develop and maintain Site Orientation Programs for New Employees

Act as Safety Representative for Construction Hazard Review, Pre-Job Kick off, Work plan

reviews, post contract safety evaluations

Assist with safety skills education and training programs for all personnel

Ensure branch staff is well trained maintains a high morale as well as high work standards by focusing on safety, quality of service and

continuous improvement.

Effectively promote company policies and procedures as well as set an example for other members by foll owing proper process and safety

guidelines

Actively ensuring proper documentation and progressive discipline procedure are followed as well as ensure performance manage ment

processes are followed

Identify training needs for employees & ensuring training has been received.

Review and analysis of project construction schedule & change order costs

Maintain cost according to project budget and cash flow and provided the clients with a monthly summary report.

Daily Quality Control, CQC Reports assure requirements for corrective action when quality control/acceptance criteria are not met.

Creating and managing modified work programs as they become necessary.

Assist or facilitate any required investigations of accidents and incidents as well as follow-upon outstanding actions.

Provided operational and administrative oversight for oilsands, safety, construction and renovation projects

Write and categorize service Repair Orders as well as knowledge of warranties

Proficient in the repair regulations of all ATVs, motorc ycles, and snowmobile

Detailed Carpentry, drafting, and Finishing and circular design stairs

Lifelong ownership of motorbikes and completed all maintenance and operation of my bike

Christopher Michael Richter Page 2 of 4

Christopher Michael Richter QSR, NCSO.

8 W est Tower Place Cell 587-***-****

Cochrane, AB. T4C 1L2 Home 403-***-****

*****.**@*****.***

PROFESSIONAL WORK EXPERIENCE

Assistant Area Manager Safety and Compliance, SCM PDC 6080 2012-June 2014

Responsibilities:

Assisted in the development, and implementation of EHS Policy, Procedures and Programs that support the identification, elimi nation and/or

control of losses, maximize profitability, and promote employee wellbeing.

Develops, implements, and maintains Security procedures and standards, including the control of inbound and outbound traffic through the

gatehouse.

Assisted in the implementation and maintenance of Fire Evacuation procedures and stand ards, and directs the emergency and evacuation

response as required.

Departmental Staffing and Budgeting

Team Lead Safety and Compliance, SCM PDC 608*-****-****

Balzac

Responsibilities:

Assisted in the development, and implementation of EHS Policy, Procedures and Programs that support the identification, elimination and/or

control of losses, maximize profitability, and promote employee wellbeing.

Develops, implements, and maintains Security procedures and standards, including the control of inb ound and outbound traffic through the

gatehouse.

Assisted in the implementation and maintenance of Fire Evacuation procedures and standards, and directs the emergency and eva cuation

response as required.

Provides leadership by advising, counseling, and coaching team members and supervisors in the interpretation and application of EHS

legislation, safe work practices and procedures, and Security procedures.

Ensures the timely investigation of all incidents of loss including accidents, critical injuries or in cidents with high potential for injury or property

damage. Reviews and approves recommendations for corrective measures, disciplinary actions, engineering controls, and/or prog ram

improvements.

Assisted in the hiring and training of S&C team members, providing coaching and development in all functional service areas. Completed on -

going evaluations of S & C team members

Follows up with all Management to ensure the effective maintenance and execution of shipping and receiving standards as they relate to loss of

property.

Responsible at the Supervisory Level for the overall Health, Safety, Security, and Environmental Compliance.

Reviews Health and Safety trends for their area and initiates improvements to reduce hazards and prevent reoccurrences.

Monitors regular communication of Health and Safety information, which includes updating information, training, etc.

Assists in complying reviews reports from the appropriate department on incidents/accidents and implements initiatives to red uce

reoccurrences.

Reviews changes to control documents and assists with the annual audit of Health and Safety Documents. Ensures Team members and Team

Leaders in training’s effectiveness in the Safety Component of their annual performance review.

Makes recommendations and ensures the on-the-job Health and Safety Program is effective and maintained.

Provides the S & C Manager with updated information from their area of responsibility on a monthly basis, or more frequently as required.

Performs workplace inspections to highlight and address safety concerns. This includes walks through the workplace to ensure Team Members

comply with safe working practices. Investigates and reports incidents including; accidents, injuries, complaints, near misse s, misconduct,

infractions, and other violations of company policies and procedures. Gives recommendations on the appropriate action to be taken in order to

correct substandard acts or conditions. Follows up to ensure the action was completed and effective.

Attends Start-Up Meetings to discuss Health and Safety concerns and holds an open forum for Team Members to participate.

Assists in the development of the departmental training programs and ensures their effective implementation. This includes bu t is not limited to

MHE Training, WHMIS, MSDS, Emergency Evacuation, JSPs, Appropriate Workplace Behavior, etc.

Christopher Michael Richter Page 3 of 4

Christopher Michael Richter QSR, NCSO.

8 W est Tower Place Cell 587-***-****

Cochrane, AB. T4C 1L2 Home 403-***-****

*****.**@*****.***

Assistant Area Manager Safety and Compliance, SCM Canada 2010-2014

Maintenance Manager, The Brick Warehouse LP, Calgary, Distribution Centre 2008-2010

HSE Advisor, Wilbros Construction Services Canada LP, Syncrude Aurora Site and CNRL Horizon Site 2007-2008

Site Safety Supervisor, Golosky Trucking and Contracting Ltd. 2007

Service Manager, Four Seasons Moto-Sports Ltd., Fort McMurray, AB 2006

Construction Site Superintendent, & Construction Quality Control, Intuitive Designs Construction (I.D.C.) 2004 - 2006

Fort McMurray, AB (Owner/Operator)

Carpenter, Rocky Cross Construction, Calgary, AB 2004

Carpenter Installations Supervisor, Royal Oak Circular Stairs and Railings, Calgary, AB 2001- 2004

Sales and Service Associate & Bicycle Mechanic, Bow Cycle and Sports Ltd., Calgary, AB 2000 - 2001

Lifeguard & Swim Instructor, City of Calgary Parks and Recreation, Calgary, AB 2003 - 1999

EDUCATION

NCSO training through ACSA 2014

QSR training through Association of Alberta Safety Partnership 2012

Ives Certified MHE Trainer 2014

Health and Safety Administrator (HSA) 2007

CSTS 2014

OSSA Regional Orientation 2014

Carpenter Apprentice, 2rd year 2003

S.A.I.T., Calgary, AB

OSSA Confined Space Entry and Monitor 2014

H2S Alive 2014

OSSA Fall Arrest 2014

Certified Rigger 2014

REFERENCES AVAILABLE UPON REQUEST

Christopher Michael Richter Page 4 of 4

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