Sales Customer Service

Melissa Trauernicht

***A Mona Drive

Hermitage, TN 37076

615-***-****

*******.***********@*****.***

Professional Profile

Graduate with business and healthcare background. Successful record in

project management, customer service, sales, marketing, and networking.

Creative problem solver with attention to detail and ability to produce

revenue growth, resolve conflict, improve morale, maintain budget goals,

meet and consistently exceed profit goals.

Management - Solid background in operations for a leading surgery center,

large dental center, and busy aesthetic clinic. Highly developed decision-

maker, leadership/team work achiever, and supervisory skills.

Sales - Proven ability to recognize and capitalize on areas of interest in

surgery of the eye, dental, and aesthetic services. Responsible for

planning and implementing sales marketing meetings and events. Ability to

produce results by cold calling, warm leads, setting appointments, and

concluding with a successful close. Experienced in B2B outside sales,

outbound/ inbound telephone sales, in-office consultations, and up-selling.

Proven success with a 90% closing ratio. Awards received for top sales

performance.

Team Building - Decisive team leader with strong ability for coordinating,

communicating, and outstanding work ethic among the staff, contractors, and

outside vendors. Awards received for best in team building.

Skills - Proficient in typing, Microsoft Word/Excel, UltiPro, Oracle Seibel

System, SharePoint, ANSI X12, Homer/Lisa, FTP/SFTP, Unix, putty, Edifecs,

Salesforce.com, EDI Real Time Transactions for Eligibility 270/271 to

include Operating Rules, Claims Status 276/277, and unit/ regression/end

to end testing. Extensive knowledge with EMR, HIPPA, and OSHA guidelines.

Experience in Insurance benefits and claims for Medical, Dental, and

Vision. Certifications for CPR and various medical lasers and equipment

used for ophthalmic surgeries, dental treatments, and aesthetic services.

Employment History

2013-present Emdeon

Implementation Specialist

. Responsible for implementation and project management of EDI

transactions and format conversions for Real Time Payers

. Unit Testing, regression testing, end to end testing

. Mapping appropriate network drives

. Assisting Direct and Hosted payers with documentation, file creation,

coding, and testing throughout the project

. Educating clients on all processes and CAQH CORE requirements for

Operating Rules

. Analyzing transactions and providing constructive feedback to

client/payer

. Documenting all data related to the account appropriately within

Seibel

. Collaborating with other departments/ team members to ensure client

has the best experience "Customer Centric"

2013-2013 Nolensville Dental

Patient Coordinator

. Responsible for front desk-checking in/out patients

. Presenting treatment plans to patients

. Verifying Insurance and filing electronic claims

. Answering multi-line phone system & scheduling appointments

. Coordinating patient financing

. Handling patient concerns

2010-2011 Castle Dental Centers

Office Manager

. Specializing in sales, financing, and knowledge of general, oral

surgery, & orthodontics

. Met or exceeded daily and monthly sales goals projected by corporate

. Overseeing of multiple doctors including specialty teams/ 15 employees

. Verifying insurance benefits /filing claims electronically

. Interviewing and training all new employees

. Payroll and benefits- UltiPro system

. Daily accounting, deposits, and reconciliation reports

. Daily, weekly, and monthly reports to corporate

. P&L analysis and overview

2007-2010 American Laser Centers

Clinic Manager

. Maintain monthly budget for supplies and labor hours

. Prepare monthly schedules for staff

. Payroll and benefits- UltiPro system

. Interviewing and training new employees

. Complete all performance reviews for staff and implemented CE courses

. Successfully closed new clients during consultations

. Networked through other businesses, groups, & charitable events to

enhance the growth of the clinic

. Met or exceeded daily/ monthly sales goals

. Created incentive sales contests to motivate staff

1997-2006 Shofner Eye Care Center / Lasik Vision Institute

Surgery Center Manager / Ophthalmic Surgical

Assistant

. Use of EMR with NextGen software and assisted with constructive

feedback designing the first platform for ophthalmic practices

. Established a sales/marketing effort which produced a higher volume of

candidates for various ophthalmic surgeries & increased revenue

. Performed sales consultations with patients to determine candidacy for

various eye surgeries and Botox treatments

. Verifying insurance benefits/ filing claims electronically

. Coordinated daily surgical schedule for patients and staff including

doctors

. Negotiated and prepared lease contracts with area surgeons for

facility use

. Facilitate month-end statistical reports for clinic

. Operating room surgical team leader

. Coordinate business meetings for physicians

. Organized and attended CE courses and other staff training

. Training sales, clinical, and surgical employees

References Available Upon Request

Melissa Trauernicht 429A Mona Drive, Hermitage, TN 37076 615-***-****

*******.***********@*****.***

Contact this candidate