Customer Service Sales

JOHN M. JACKSON III

**** ***** ***** ****. #***, Fort Worth, TX 76133 C: 817-***-**** **.********@*******.***

PROFESSIONAL SUMMARY

Articulate and charismatic Social Services Manager successful at exceeding organizational goals. Strives to

streamline processes to increase departmental efficiency and improve services.

SKILLS

Case management Created disadvantaged youth programs

Strategic thinker Meticulous record keeper

Effective team leader Analytical problem solver

Self-starter Extensive personal network

WORK HISTORY

Account Executive, 02/2014 to present

Combined Insurance- Fort Worth, TX

• Sold $ 38,000 APV in a twelve week span

• Assisted individuals and small businesses in setting up accounts for supplement insurance

• Serviced a customer base of over 100

Employment Services Manager, 05/2011 to 05/2013

Goodwill Industries of Fort Worth – Fort Worth, TX

Hired, trained and supervised a team of [15] Job Placement and Supported Employment Specialists.

Implemented ongoing staff training programs and educational sessions based on a Department of Assistive and

Rehabilitation Services model.

Offered constructive feedback and contributed ideas at weekly staff meetings.

Cultivated relationships with potential employers and with referral agencies.

Directed client service with an emphasis on reducing dependency on public assistance and increasing client

self-sufficiency.

Referred clients to appropriate team members, community agencies and organizations to meet treatment

needs.

Assessed clients' work readiness, made referrals and coached clients on job searches.

Spearheaded and led multiple new team and departmental projects, including Camp Independance,

Business Advisory Council, and Division of Blind Services.

HSS II Coach, 01/2010 to 04/2011

Bank of America – Richardson, TX

Trained and directed new hires during department orien tations.

Collaborated with the compliance department to eliminate procedural errors and margin breaks.

Reviewed loan modification documents for underwriters.

Director of Sales, 02/2008 to 12/2009

D&L Benefits – Monroe, LA

Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.

Implemented improvements in manual and electronic billing procedures.

Followed up with customers on unresolved issues.

Met with prospective customers and business owners in their homes, businesses and other settings.

Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Modeled exceptional customer service skills and appropriate diagnostic sales techniques.

Camp Boss, 12/2005 to 02/2008

Universal Sodexho – Harahan, LA

Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling,

supervising, evaluating and enforcing discipline when necessary.

Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils,

sanitation and safety issues.

Achieved and exceeded performance, budget and team goals.

Created and managed budgets for operations and capital equipment.

Prepared operational reports and analyses and made appropriate recommendations about progress and

negative trends.

Sales Manager, 02/2001 to 12/2005

Sandy Springs Toyota – Atlanta, GA

Analyzed sales volume, F orecast goals and objectives for sales, gross, and key expenses on a

m onthly and annual basis.

Prepared and administered an annual operating forecast and budget for the used-vehicle sales

d epartment .

Followed up with customers on unresolved issues.

Oversaw the efforts of used-vehicle salespeople to enhance the image and customer satisfaction

r atings of the dealership.

Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Modeled exceptional customer service skills and appropriate diagnostic sales techniques.

Behavior Specialist, 07/1995 to 12/2000

Georgia Department of Human Resources – Dunwoody, GA

Observed and monitored client behavior and responses to treatment.

Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and

restraints.

Developed and implemented treatment plans and modified when needed.

Connected clients with community service and resource agencies. Managed a caseload of [30] patients

with substance dependence and co-occurring Axis I and Axis II disorders.

EDUCATION

English,

University of Southwestern Louisiana - Lafayette, La.

CERTIFICATIONS

UNT certified for Job Coaching, Job Placement, Supported Employment and CRP Director

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