Manager Staff
Resume:
THOMAS MOONEY
*** ******** ******, ****** ******, N.Y. 10312
****************@*****.***
SUMMARY OF QUALIFICATIONS
Diversified experience related to large scale office
services operations and systems. Involved in all phases of client relations
at the manager,partner and executive level.
Skilled in troubleshooting and high volume Fortune 500 office services
management. Varied background requiring extensive use of
organizational, technical, managerial, and interpersonal
skills; productivity/efficiency oriented, detail
conscious, independent/energetic with ability to work within time constraints.
Exceptional ability to re-design, create, and develop
plans for business service outsourcing. Well developed verbal and
written communication skills with the proven ability to
develop a rapport with all contacts. Dependable team player with
flexibility to quickly adapt to new methods/ideas.
Foremost personal traits are dedication and professionalism.
EXPERIENCE
FSO- NYU School of Engineering
3/09 - 9/14
Site/Facilities Manager responsible for mailroom, print, facilities and purchasing
functions for University faculty, staff and student base of 1300. Developed cost savings
initiatives, set standardized operating proceedures for all areas of responsibility, managed
office moves, onboarding of new staff and vendor interactions. Worked with University
administration on building upgrade projects and facility requests. Negotiated favorable
lease/purchase options on copier, mail and supply needs. Managed team of 8 fulltime
staff with responsibilties of staff development, payroll and all required documentation.
Provided University with detailed monthly volume and labor reports and cost savings
initiatives.
Oce Business Services @ Alliance Bernstein
2/06 - 1/09
Senior Site Manager for mailroom operations.
Managed a support staff of 40 full time employees who serviced
3 locations and over 1500 end users.
Responsible for all reporting functions and daily
operations of mail, courier and
overnight deliveries.
Acted as liaison between Alliance Bernstein and Oce Business Services.
Oce Business Services @ Dickstein Shapiro LLP
1/05 - 2/06
Senior Site Manager of the mail, copy, supply, records,
facsimile and maintenance departments for a 150 attorney
law firm servicing 7 floors. Assisted in the opening of two
new floors while maintaining consistent high level quality
service to end users. Responsible for the hiring and
development of on site staff as well as documenting and
following up on any disciplinary matters.
Managed supervisory staff in each service area and developed each employees skill set
to their fullest potential. Prepared quarterly reports, led
bi monthly client service meetings to solicit feedback from
end users. Worked closely with the firm's IT department in
areas of equipment upgrades. Ensured that all Oce policies
and procedures were followed and enabled on site staff to
take advantage of all Oce sponsored ACT/PRO ACT classes.
Forrest Solutions @ Brown Raysman Millstein Felder & Steiner
12/03 - 1/05 Site/Facilities Manager
- On site Manager of the mail, copy and
facilities maintenance departments for a 250 attorney law firm
servicing 9 floors and a staff of thirty full time
employees. Handled payment of invoices, vendor interface
and equipment recommendations.
Responsibilities included the training and development of on site staff
as well as implementing all company HR policies and
procedures. Assisted firm administration with departmental
budget preparation and introduced cost savings initiatives.
Canon Business Solutions @ Home Insurance in Liquidation
6/03-12/03 Independent Consultant
Contracted by Canon Business Solutions on site manage an existing Canon account.
Management of the mail, records management,
duplicating and facilities for a firm of 300 employees
Set procedural guidelines for staff, made recommendations
to Canon on more effective usage of equipment and
personnel, assisted in the Canon renewal process for the account.
Daily activities included: supply ordering, payroll,
management of maintenance projects, setting
up a vendor network and assisting in the consolidation of floors.
Initiated monthly metrics/trend reports for use by the client
Bowne Business Solutions @ Orrick, Herrington & Sutcliffe LLP
2/00- 6/03 Account Manager of Management Services Division
- Management of the mail, messenger, duplicating, facsimile and supply room functions
for a 400 attorney international law firm
- Managed, trained, hired and set procedural guidelines
for a staff of thirty employees performing the functions listed above
-Highlights include the institution of a national
contract by FedEx which has resulted in a savings to
the firm of over $200K Per
year, a national rollout of Right Fax which transmits
all fax transmissions via PC, the introduction of a
networked color and black and white duplicating system
- Cross- trained entire staff in all aspects of
services performed, zero percent staff turnover for the year 2001
- Provided firm with detailed monthly volume and labor
reports, handled all financial, HR and client relations on behalf of
Bowne Business Solutions
Bowne Business Solutions @ Deutsche Bank, New York, NY
1/98 -2/00 Account Manager of Management Services Division
- Responsible for managing and maintaining profits for
three Deutsche Bank locations, two in New York and one in New Jersey
- Provide network printing capabilities
for a client base of over three thousand end users
- Handle and maintain procedure and organization changes within sites
- Cross-train staff of thirty in all areas
of Network black and white and color printing
- Maintain average of 3,000,000 black and white copies
and 300,000 color copies produced on various networked duplicators
- Handle monthly P & L statements, equipment purchases, and renewals
- Act as liaison between Bowne and
Deutsche Bank Administration regarding daily operations.
- Provide training and development to support staff and management personnel
- Maintain profitability of all sites
5/89 - 1/98 Pitney Bowes, New York, NY
Account Manager - Management Services Division
- Performed district management for
business service outsourcing sites and 52 company employees
- Ensured attainment of company goals
including client satisfaction, financial performance, and
achievement of site objectives. Handled extensive human resource management functions
- Responsible for managing the Office
Services Department at Latham and Watkins, a top ten
national law firm consisting of 300
attorneys, Lord Day Lord & Barrett Smith, a law firm with 200
attorneys, and Donaldson, Lufkin & Jenrette, a Wall Street brokerage house.
- Managed operations of a 50,000 page a
month Fax Department, an extremely high volume Mail
department, and a Duplicating Department running an average of 900,000 copies per
month
- Supervised both one and two shift operations with up to 20 employees
- Responsible for production of
presentation materials for a major investment banking division.
- Generated monthly P & L Reports and interacted with vendors
- Maintained and administered company
policies, procedures, payroll, and ordering of supplies
- Established a network of outside
vendors, managed site profit & loss, and managed a computer
tracking system
1977 - 1989 Shearson Lehman Brothers, Inc., New York, NY
Manager of Reproduction Department
- Managed a monthly volume of 5,000,000 copies, handled
selection of reproduction equipment,
directed and planned workflow for a
centralized copy location, and instituted an in-house chargeback system
- Supervised and trained subordinates in a three shift, twenty man operation
- Worked closely with vendors maintaining and repairing
photocopy equipment including
implementation of highly effective preventive maintenance program
EDUCATION - Successfully completed numerous
employer sponsored Management Techniques related courses
- New York School of Visual Arts, New
York, NY, Area of Concentration: Agency Skills, 1979
SKILLS - Comprehensive knowledge of Digital, Black & White, and Color
Reproduction.
- Knowledge of Lotus 1-2-3, Microsoft Windows, Word, and Excel
REFERENCES - Available upon request.
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