Customer Service Manager

Thomas Fitzgerald

**** ************ *****, ******* ** 22032

Home: 703-***-**** Cell: 703-***-****

***.*.************@*****.***

S ummary

I am a recent college graduate who is searching for an entry level position in a business which is seeking

an employee with high levels of studies within International Business and Economics. I am excited to

also use my past experience in management, human resources, and many other business operations to

ensure my employer the best quality employee. I am intrigued to work with a company that has strong

values and employees who share a sense of joy to come to work.

Education

Old Dominion University 2014

Associate of Science: International Business and Economics

Norfolk, Virginia, United States of America

Highlights

Doing Business in Latin America Introduction to International Economics in

Business Spanish Language and Culture Latin America

International Economics Economic Developement

International Finance Study abroad in Costa Rica

Multi-national Marketing Intermediate Level in Spanish

International Business Operations Proficient in technology

Health Economics- Global Perspective

Experience

The National Society of Leadership and Success August 2013 to M ay 2014

Community Service Chairman and Member of the Executive Board

Old Dominion University, Virginia

This was a student organization in which 7 students and I started a chapter at Old Dominion University.

The first semester we were able to get 500 or so active members. I was an implementer of fundraisers,

workshops, recruitments, and other leadership building activities. I helped facilitate entire meetings in

which public speech was necessary with 100+ attendees. I enjoyed my role tremendously and learned

and taught a lot about leadership and what is necessary for success.

Chapter President: Ruthie Rand 757-***-****

Coldstone Creamery January 2008 to A ugust 2010

Floor Manager

Burke, VA

I started at the entry-level position where I dealt with mostly customer service and the organization of

the store. I learned very much with this position and am very appreciative of the experience I gained. I

quickly moved my way up to shift leader after being the best "tip maker" due to my high-quality customer

service. I then moved up to the position of floor manager. During my time as shift leader and floor

manager, I assisted our owner in hiring and firing, inventory analysis, the implementation of new

business procedures and products, and other business operations.

Owner:John Kim 703-***-****

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