Customer Service Representative

Francis Scott

Miami, FL

**************@*****.*** - 754-***-****

Pursuing a challenging oppertunity to work in a new environment where my interpersonal and communication

skills will be fully utilize.

WORK EXPERIENCE

Cashier/Customer Service

Wendys - Pembroke Pines, FL - December 2011 to March 2014

Responsibilities

•Consistently provided friendly guest service and heartfelt hospitality.

•Promptly and empathetically handled guest concerns and complaints.

•Operated the drive-through window and sales register quickly and efficiently.

•Greeted customers and provided excellent customer service.

•Maintained high standards of customer service during high-volume, fast-paced operations.

Cutomer Service

Honey Baked Ham - Pembroke Pines, FL - October 2011 to December 2011

Responsibilities

•Analyzed call volume and average call time to monitor Customer Service Representative performance and

productivity.

•Acted professionally and patiently when addressing negative customer feedback.

•Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

•Accurately documented, researched and resolved customer service issues.

Receptionist

Florida City Neighborhood Center - Homestead, FL - October 2009 to May 2010

Responsibilities

•Directed guests and routed deliveries and courier services.

•Answered and managed incoming and outgoing calls while recording accurate messages.

•Greeted numerous visitors, including VIPs, vendors and interview candidates.

•Maintained a clean reception area, including lounge and associated areas.

•Asked open-ended questions to assess customer needs.

Receptionist

Police Youth Academy - Opa-locka, FL - April 2006 to September 2006

Responsibilities

•Politely assisted customers in person and via telephone.

•Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window

presentation.

•Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and

shipping problems.

•Assisted customers with food selection, inquiries and order customization requests.

EDUCATION

Medical Assistant

Florida TechnicalCollege - Pembroke Pines, FL

2013 to 2014

High School Diploma

Turner Job Corps Center - Albany, GA

2010 to 2011

Certification in Medical Office Support

Turner Job Corps Center - Albany, GA

2010 to 2011

SKILLS

Skills Used Fast learner Highly dependable Excellent attention to detail Customer-oriented Organized multi-

tasked Friendly and helpful Fast and efficient service worker Microsoft Words Microsoft Excel Power Point

Typing 35wpm

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