Customer Service Office
Resume:
SUMEET MENON Page *
*** ********* ** **, *******, AB, T3G3R2 Email: ******.*****@*****.***
Mobile: 647-***-****
HIGHLIGHTS OF QUALIFICATIONS
• Certified in CompTIA A+ (800 Series).
• 1+ years of work experience as a helpdesk support technician.
• Completed Microsoft Official Course: Installing and Configuring Windows Server 2012.
• Hands-on experience with Ricoh MFP network printers, HP printers and Epson receipt printer.
• Knowledge of Active Directory, Exchange and Windows Server.
• Proficient in Windows Operating Systems and Troubleshooting PC hardware.
• Proficient in solving and configuring Netgear Switches and wireless connectivity.
• Effective communicator with exemplary problem solving and customer service skills.
TECHNOLOGY PROFICIENCIES
• Networking: TCP/IP, VLAN, Wireless Connectivity, Internet, LAN, WAN, DNS, VPN and DHCP.
• Operating Systems: Windows 7, Windows XP, Windows Server 2012, Windows Server 2008 and Microsoft
Active Directory.
• Hardware: PC’s, Laptops, Printers, Routers, Modems and Switches.
• Software: Microsoft Office 2010, Microsoft Office 2013, Office 365 and Lync.
• IT Support Skills: Printer troubleshooting, Network Connectivity, System Upgrades, Driver Installation, Mobile
Support (Blackberry, IOS and Android), New User Training, Inventory Tracking.
WORK EXPERIENCE
Helpdesk Support Technician
At PURE Canadian Gaming, Calgary August 2013 -
Present
• Acts as first point of contact for all users hardware, software and network infrastructure questions and
requests.
• Logs, maintains and monitors all calls in the BMC Track-it central help desk software database, and
prioritize and assign calls to other team members and ensure call closure with the IS/IT group.
Configures desktops, servers and POS terminals and peripherals for casino locations.
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Provides telephone support or on-site hardware repair/recovery/replacement.
• Troubleshoots and resolves system and user problems. Based on complexity, escalates issues to the
IT Manager or IT Administrators as necessary.
• Record work order task fully including diagnostics, assistance, hardware replacement and/or repair
and resolution in our application.
• Working with minimal direction and exercising strong initiative, judgment and confidentiality.
• Communicate electronically and in person with computer users experiencing difficulties to determine
and document problems experienced
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Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support staff.
• Setup iPhones and iPads and add devices to cisco meraki software.
SUMEET MENON
Page 2
Mobile: 647-***-****
Email:******.*****@*****.***
PROJECTS
• Microsoft Active Directory:
• Migrated around 300+ users over Active Directory.
• Creates, modifies and move user account in correct OU’s.
• Grants permissions, creates network shares and grants access to network files and printers.
• Password reset for users accounts.
• Setup login access for user accounts on particular workstations.
• Added user in a right member group.
• Office 365:
• Migrated around 300+ users over office 365.
• Converted .pst files to .ost files.
• Troubleshoots issues related to office 365 emails.
• Proficient in troubleshooting and solving lync issues like voice call, video call, screen sharing.
EDUCATION
• Computer Systems Centennial College Jan 2011 – Dec 2012
Technology - Networking Toronto, ON
Advanced Diploma
• Bachelors of Technology UCoE, Punjabi University Aug 2005 – May 2009
Computer Science and Engineering Patiala, India
CERTIFICATION
• CompTIA A+ (800 Series)
ID: COMP001020564759
REFERENCES
Available upon request
Contact this candidate