Customer Quality Control
Resume:
Sara Martinez 787-***-****
Miami Beach, FL 33139
*****************@*****.***
Objective: To obtain a position as a Planner/Buyer or Customer Services where I
can put to good use my education, practical knowledge, and
communications skills.
Profile: Trained and experienced in Industrial Management with major
involvement in raw materials. Effective in the development of clear
objectives and effective in leading teams to optimize results.
Ability to identify operational needs and to make the best use of
available resources. Maintains accuracy and precision in constantly
changing environments. Excellent interpersonal skills with
co-workers, superior and external collaborators. Fully bilingual in
English and Spanish.
Education: MBA, Industrial Management. Interamerican University of Puerto Rico,
Metropolitan Campus, P.R. 1996
BBA, Management with a minor in Marketing. Interamericana University
of Puerto Rico, Metropolitan Campus, 1987
Experience:
Gersh Academy International 2012-2014 Children's on the Autism
Spectrum
Part-Time Job - Gardening class
Children's participation each stage of caring for the garden in
hand's on fun and educational manner, in order to spark their innate
love of nature. Organic garden, compost, soil nutrition and seed
germination
Germinare- own Business
Growing micro green, sprout and sales to the restaurant and health
foods
Cook No More, Inc.- 2001- 2012
Owner- Restaurant
In charge of all aspects of Business, Training, handling inventory,
cost control, purchasing, budgeting, ordering, strategic marketing
and redesigned menu.
Ability to perform under pressure. Collaborate with kitchen staff on
new recipe development and quality control standards. Interface with
Healthy Inspectors to ensure full compliance and licensing.
Establish and maintain customer relations. Increased customer
satisfaction thorough targeted customer survey. Ensure excellent
patron experiences by providing superior services and quality foods.
Planner/Production Scheduling
Eaton Corp. Cutler Hammer, Puerto Rico Arecibo, P.R. - 2000
to2001
Coordinate and direct daily operations in the Customer Services
department. Demand planning /Master Production Scheduling and
negotiation of load plan. Responsible for order scheduling, customer
orders expedites, and daily contact with the Customer Support Center
at Pittsburgh Headquarters to provide feedback on critical products
as well as forecasting needs.
Planner/Buyer/ Customer Services
Eaton Corp. Cutler Hammer, Puerto Rico Toa Baja 1991-2000
Responsible for raw material planning and purchasing to support six
high volume productions lines.
Provides timely flow of material and inventory reduction objectives
to support monthly production commitments.
Complies with TQC and JIT philosophies, ISO 9000 parameters, directly
involved with Kanban inventory systems.
Supported new product implementation.
Maintained lead times and cost for proper planning and budgeting.
Interpretation of drawing and specifications.
Strategic Material Planning.
Notable achievements: reduction of scrap by 60% overtime decreased by
13%, surpassed load performance by 2.3% and eliminated air freight
expenses through a better coordination of purchases.
Recipient of the EQUAM Performance Award in 1994.
Skills: Negotiation / MRP
Leadership
Problem Solving
Computer Literacy
Proactive, self starter, fast learner
Customer services oriented
Logistics
Affiliations: Puerto Rico Buyers Association, member and affiliated with the
National Association of Purchasing Managers
Training: JIT Philosophy- M.R.P. - KANBAN-Purchasing Management Course
Structure Team Problem Solving Workshop, Eaton Quality Institute
Fundamental Basics for Improved Operations and Productivity, Cutler
Hammer
Basic Principles in Purchasing, Puerto Rico Buyers Association
How to Manage the Conveying Function, Puerto Rico Buyers Association
Escuela Hotelera de Puerto Rico- Cost improvement, Serve safe, Food
Management
References: Available upon request
Contact this candidate