Customer Service Office

Keneshia Henningham

*** ** ***** ******, ****** Village, New York 11429. **********@*****.*** 862-***-****

Objective:

Highly technical desktop support services professional experienced in providing high touch service to the clients. Exceptional interpersonal

skills, handle client interaction with tact and diplomacy. Thrive in a fast paced environment and able to manage coopering priorities with ease.

Professional Experience:

CompuCom/Credit Suisse, NY May 2014 – Present

Level 2 Desktop Support

• Provide day to day support for 10,000 clients in IBD, Equity research, Private Banking and operations

• Account/password resets in Active Directory

• Edit user profile using Regedit.

• Smartcard setup and support.

• Provide remote desktop support.

• Troubleshoot applications and driver issue.

• Setting up Outlook 2010 with shared mailbox, adding archive PST files

• Assigning users to laptop using McAfee Encryption site and tools

Desktop Support Analyst June 2011 – Present

• Post Migration Support of Windows 7 and MS Office 2010 Suite for 10,000 clients

• Troubleshoot, repair and order parts for desktops and laptops

• Processing IMAC request such as installing equipment for new user and reclaiming them as they leave the firm.

• Co-lead and participate in projects such as moving technical equipment in office/trade floors

• Lead on site projects such as installing equipment and providing cable management for the summer interns.

• Travel both local and international to participate in move projects and provide cover support to offsite locations.

• Responsible for setting up equipment for Conferences

• Made PC upgrades such as installation of video cards and adding additional RAM.

MTA 2 Broadway, NY February 2008 - May 2008

Labor Relations Intern

• Manage and maintain PeopleSoft database; updating employees discipline information

• Case management, creating cases based on information from field supervisor.

• Basic Office Duties includes; creation of excel charts that provides departmental information requiring periodic updating.

Restaurant Associate: September 2008 - June 2011

Cashier

• Provided courteous customer service

• Operate cash register

• Organize and display merchandise

• Responsible for the visual presentation and display of store items

Technical Skills:

• Solid understanding of BMC Remedy.

• Deploying, and troubleshooting technical equipment such as Laptop and Desktop Computers.

• Highly proficient with Microsoft Office suite (1997 - 2010) [Word, Excel, Access, Publisher )

• Use of Microsoft Visio to create network diagrams

Professional Certifications:

• ITIL Foundation Certificate in IT Service Management

• Computing Technology Industry Association, CompTIA A+

• Computing Technology Industry Association, CompTIA N+

• Computing Technology Industry Association, CompTIA Server +

• Microsoft Certified IT Professional, MCITP

• Microsoft Certified Technology Specialist, MCTS

Education:

Bachelor of Science, Computer Systems Technology, New York City College Technology, Brooklyn NY 2008

Associate in Applied Science, Microcomputer Business System, New York City College Technology, Brooklyn NY 2007

References furnished upon request:

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