Quality Analyst

CURRICULUM VITAE

KUPPILI HEMALATHA *** McMurray Dr APT B06;

Nashville, TN 37211

Phone: 407-***-****

Mob:386-***-**** .

E mail:*********@*****.***

VISA Type: L 2

Valid Upto: 2016 June

Professional Experience:

• Over 4+ years of extensive experience in Information Technology with emphasis on Quality

Assurance, Manual testing of Web, and Client/Server based commercial applications.

• Experienced in QA methodologies and Software Development Life Cycle (SDLC) from Requirement

analysis to User acceptance Testing.

• Extensively involved in creation of Test Plan, Test Cases, Test Scripts and project related

documentation.

• Well versed with Unit testing, Black Box Testing, Functional testing, Regression testing.

• Extensively worked on multiple platforms like Web based and Client Server application on different

environments.

• Experienced with Manual and automated testing tools like QuickTestPro and Quality Center.

• Experienced with MS Office Tools like MS Word, MS Excel, and MS Access

• Adopted the Descriptive Techniques of QTP scripts for maintainability.

• Extensively used the QTP scripting to create the actions tasks.

• Good understanding of Database, SQL, PL/SQL and SDLC.

• A team oriented person with excellent analytical skills coupled with good communication and

interpersonal skills.

• Created a single huge shared object repository for all the different modules by using the Object

Repository Manager in QTP.

• Extensively used SQL Queries to retrieve data from database.

• Extensively involved in Verification and Validation process to evaluate documents, plans, code,

requirements, and specifications.

• Proven ability to work collaboratively and focus the team to commit towards achieving dynamic goals.

• Strong work ethic, excellent inter personal skills and analytical skills.

• Worked in Agile methodologies.

TECHNICAL SKILLS

Operating System : Windows XP/ Enterprise Server 2003 and 2008/NT

Languages : SQL, PL/SQL

Database : SQL Server 2008, 2005, Oracle 10g/9i, MS Access.

Testing tools : Quick Test Pro (QTP), Quality Center (QC), Load Runner

RDBMS : MS SQL Server, Oracle, DB2, MySQL, MS Access

Tools : MS Office, Visio, Visual Studio, Microsoft Excel, Microsoft Power Point

Professional Profile:

Client: LabCorp, NC March 2013 – Till date

Role: QA Analyst

Description:

Labcorp is one of the largest kidney care companies in the United States, with corporate headquarters in

Burlington, NC. LabCorp’s laboratory services range from routine testing, such as basic blood counts and

cholesterol tests, to highly complex methods that assist in diagnosing genetic conditions, cancers, and other

rare diseases. A laboratory information management system (LIMS) is a software based laboratory and

information management system that offers a set of key features that support a modern laboratory's

operations. Those key features include workflow and data tracking support, flexible architecture, and smart

data exchange interfaces, which fully support its use in regulated environments. LIS contains the main

features starting from Patient registration till reports send to Physicians. LIS has been used by physicians and

their patients, hospitals and managed care plans, private employers, military and law enforcement agencies,

and pharmaceutical and biotechnology companies.

Responsibilities:

Extensively interacted with BAs, Project Manager and other stakeholders to analyze and verify business

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requirements from beginning of the project .

Developed detailed Testing Strategy and Test Plan for the system

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Created different types of test cases based on Use Case scenarios to incorporate them into different test

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sets in Quality Center.

Intensively involved in Integration Testing on the application

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Performed Smoke test for every new build.

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Created Test Data based on the Business Requirement Documents.

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Involved in the Usability testing as well. The prime focus of the Usability Test was to check the site’s

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performance, accuracy and, look and feel factors

Orchestrated and participated daily defect meetings with Developers and Business Analysts for every new

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release.

Wrote SQL queries during data base testing.

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Developed and executed test cases and analyzed the Test results to discover, document and resolve

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defects and configuration issues

Produced Reports for all testing efforts and results to communicate the test progress, test results, and

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other relevant information to project stakeholders and management.

Executed the QTP test scripts in Quality Center while performing Regression Testing and analyzed the

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results.

Involved in various User Acceptance Testing. Primarily assisted the clients with clarification on test cases,

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scenarios and the system functionalities.

Environment:

WindowsXP, Quality Center, QTP, C#.NET, Oracle, Web services, SQL Server 2008

Client: Maxis Mobile Services Sdn.Bhd, KL Nov 2011 March 2013

Role: QA Tester

Description:

External Content Provider Aggregator(ECPA) a mechanism for transmitting SMS MT messages to mobiles,

receiving SMS MO messages from mobiles and receiving DNs’ from SMSC. ECPA exposes web services that

provide interface to external content providers in order to send and receive various types of SMS based

content like English, Chinese, Ringtones, Logos and Picture Messages. The system is capable of processing

both single and multiple SMS MO messages. The system provides ability to push Premium SMS, Multi SMS,

Single SMS and Broadcast SMS. The system also has an Interface using SSL for sending and receiving

SMS based content through secured channel.

The ECPA is having mainly two portals which are ECPPORTAL and ICPPORTAL for registering the internal

Content providers and External content providers and also for subscribing the services to the maxis. These

portals are mainly for applying for the new CP’s application forms, their short codes, Services and prices. And

Content providers Contract process to AIRTEL will be done via these two portals. And content providers

Revenue and AIRTEL Revenue all billing details will also be done through these two portals.

Responsibilities:

Analyzing the BRD and preparation of High level Test Scenarios based on the understanding.

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Participated in business, client and status meetings.

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Involved in Preparing Test Plan.

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Involved in preparation of test cases based on the high level scenarios derived.

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Created test cases as per requirements and mapped test cases with requirements and executed test

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cases in Test Lab in Quality Center.

Reviewing the project deliverables.

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Performed various types of testing such as Integration, System, End to End, Regression and

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User Acceptance Test.

Reported the defects throughout the testing life cycle in Quality Center.

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Create the requirement traceability matrix and test report to ensure testing coverage analysis.

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Executed Smoke Testing based on the Test Environment given by development Team to ensure the

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system working well in the current environment.

Worked with Data integration team, Development team, Reports team to improve the Product.

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Participated in walkthrough Meetings.

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Developed the frame work for QTP

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Used Quality Center for Defect tracking system and to get different types of Reports to check the

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status and performance of project

Conducted defect review meetings with the team members.

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Created scripts using Descriptive programming in QTP for Regression Testing.

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For QTP Frame work Created Functions and Procedures.

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Wrote SQL queries during back end data base testing.

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Environment:

Windows 7, Windows XP, QTP, Quality Center, Load Runner, SQL 2005, MSMQ

VS 2005, XML, Web Service

Client: IndusInd Bank Ltd, India Sep 2010 Nov 2011

Role: QA Tester

Description:

IndusInd Bank is one of top three banks in India cater to the needs of both consumer and corporate

customers. It has a robust technology platform supporting multi channel delivery capabilities. Indusnet is the

place where the customer can perform the transactions online involved in modules like OTP (One time

password) creation, fixed deposit submission/withdrawal, investment portfolio registration as part of

enhancements. It is the Mumbai based Indian new generation bank. The bank has specialized in retail banking

services and continuously upgrades its support systems by introducing newer technologies. It is also working on

expanding its network of branches all across the country along with meeting the global benchmark.

Responsibilities:

Analyzed Business Requirements Documents and attended calls with Business.

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Analyst to understand the requirements efficiently and got the Q&A clarified.

Design of High Level and Detail Level test cases.

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Involved in Reviewing the Test cases.

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Execution of Detail Level Test Cases in Quality Center.

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Conducted Functional, System, Regression, and User acceptance tests.

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Involved in setting up the Test data to perform all Testing activities

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Generate and maintain SQL queries for database testing

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Responsible for detecting bugs, classifying them and maintaining them based on

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the severity.

Conducted Regression testing for each build of application.

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Defect logging and validation of defects in QC

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Performed Adhoc testing as per client request

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Supported UAT testing

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Actively participated in the client calls and team discussions

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Tracked the defects till closure

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Preparing Daily Execution Report – Involved in preparing the Daily Execution

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Status report and sharing with managers and leads

Weekly Status Report – Involved in preparing the Daily Execution Status report

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and sharing with the project manager and lead

Environment:

Windows XP/Vista, IE 6.0, IE 8.0, Chrome, QC, SQL

Client: Symantec Sep 2009 June 2010

Role: Technical Support Engineer – L1

Responsibilities:

• Efficiently handled multiple customers on chat and troubleshooting the issues remotely.

• Efficiently handled network, e mail clients, performance related issues.

• Provide proper resolution to the call after the customer disconnects.

• Call back the customers to help and support them regarding the issue.

• Research new technical Solution for new issues.

• Provide additional help in to our senior technical support Engineer.

• Verification of the documentation performed on the troubleshooting.

• Validate and help the technical Engineers to analyze an issue and provide fixes.

• Actively participated in weekly meetings to escalate the top rated product issues to the clients.

• Effectively played the key role of point of contact between the knowledge base and the agents in

our team

• Educated the customers about the product.

Tools used:

Chat Tool : Support Soft Centre

Ticket creation : EZCRM

Troubleshooting : Logmein rescue

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