Customer Service Accounting

JENNIFER D. TOLENTINO

#** ********* ****** ****** *******

San Pedro, Laguna (4023)

(02) 8474932 / (063) 092*-*******

*****@*****.***

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OBJECTIVE:

To secure a position in a well established organization with a

stable environment that will lead to a lasting relationship in the

field of finance and customer service.

SUMMARY OF QUALIFICATIONS:

V With 20 years of experience in financial industry

V Background in Customer Service, Banking. Accounts Reconciliation

and Accounts Payable

V Strong Customer Service, Organizational, and Interpersonal Skills

V Excellent oral and written communication skills

V Ability to understand and follow complex oral and written

instructions

V Hard Working, able to multi-task effectively

V Able to perform job with minimum supervision

V Manages time to ensure work is completed to meet deadlines and

targets

V Find ways around obstacles to getting work done

V Able to set priorities and prioritize work

V Has supportive and cooperative attitude with other in the team

V Able to answer routine queries and questions

V Always speaks and acts with respect towards clients/ or employees

V Highly motivated and result-oriented professional with exceptional

leadership

V Consistently meeting and exceeding company goals and objectives

V Ability to use sound technical judgment in determining the

accuracy and completeness of financial information obtained

V Practice continuous learning through individual study, training

and seminars, and conferences

V Computer literacy especially in the area of accounting

spreadsheet applications

V Can perform other duties as assigned

V Contribute to the achievement of all team objectives and

deadlines

PROFESSIONAL ACCOMPLISHMENTS:

Accounting Supervisor, Accounts Payable (Registration)

Finance and Accounting Department

Kristian Gerhard Jebsen Skipsrederi (KGJS) - ROHQ

April 2014 - to present

Duties and Responsibilities:

V Maintain excellent working relationship with external suppliers

V Manages purchase order process including review of purchase

requests for proper documentation, receiving all invoices from

vendors, matching invoices to purchase orders and confirms all

items have been received and properly invoiced

V Determines appropriate budgetary source of funds and confirms

that funds are available for each purchase

V Ensure the team are replying to all queries in a timely manner

and all queries are dealt with correctly and efficiently

V Oversees the daily verification, posting, and timely payment of

invoices

V Supervises, coaches, and advises staff personnel on procedures,

controls, and issue resolution

V Lead, coach and provide guidance to team members which include

training and staff development planning continuous process

improvements, productivity improvement and streamlines processes

V Responsible for staff scheduling to include: work

assignments/rotations, employee training, employee vacations,

employee breaks, overtime assignment, and back-up for absent

employees

V Regular reporting and analysis to key superiors in the business

performance manager of staff and monthly appraisals

V Responsible for ensuring proper internal controls are in place

and are consistently being monitored

V Provides technical assistance to personnel regarding

classification and coding for invoices and other procedural

issues.

V Plan and develop systems and procedures to improve the

effectiveness and efficiency of the department

Banking Reconciliation Team Lead

Finance Department - Controllership

Sun Life of Canada, Philippines Inc

October 2012 - April 2014

Duties and Responsibilities:

V Prepare reconciliation of balance sheet accounts which concerns

to Banking related transactions as assigned by the section head

and maintain current status of the accounts in accordance with

the local and the global Accounts Reconciliation Guidelines. It

will include analysis of related income statement, notional,

revaluation, control and suspense accounts. Any issues found are

properly addressed or if not, endorses for timely escalation to

higher management

V Reconciles assigned accounts monthly or as required and

investigates discrepancies or erroneous inputs. Accounts such

cash accounts and other general related accounts. Maintains

current status of assigned accounts

V Establishes and maintains new departmental accounting systems

and procedures; makes recommendations on the implementation of

departmental accounting system revisions to increase efficiency

and effectiveness; establishes and maintains effective

accounting controls

V Performs highly complex professional accounting tasks within the

area of assignment; researches and resolves complex accounting

errors or discrepancies to ensure accurate accounting and

compliance with applicable rules and regulations

V Completion of all daily reconcilable items including outstanding

items that can be processed. For those un-reconciled

outstanding items, investigate via on-line or communicate it

with the bank concerned

Cash Account Reconciliation Specialist

Finance Department - Treasury and Control

Sun Life of Canada, Philippines Inc

November 2007 - October 2012

Duties and Responsibilities:

V Processes adjustments to clear reconciling items and close

control accounts keeping in mind that some adjustments must be

carried out during the monthly cut-off

V Timely updates on assigned User's Manuals, obtaining appropriate

approvals, and recommending critical processes needing

documentation

V Ensure completeness of reports processed and analyzed for

submission to external auditors, Insurance Commission, and the

Bureau of Internal Revenue such as Bank reconciliation

worksheets

V Participate in projects through business requirements

definition, test strategy development, test guide preparation,

test case development and actual testing

V Propose and update finance policies and procedures and ensure

compliance with the guidelines

V Evaluates efficiency and effectiveness of various systems,

analyzes financial records for completeness and accuracy to

determine compliance with accounting and auditing standards

V Analyzes complex administrative and technical problems and

formulates suggested improvements or solutions

V Prepares reports such as Profit and Loss report

monthly/quarterly

V Escalate systems/process issues to the system administrator

V Recommend, develop, and maintain financial databases, computer

software systems, and manual central filing sytems

V Checks and verifies accrual report produced by the System and

coordinates with Expense section on the relevant matters

Accounts Reconciliation Analyst

Finance Department, Financial Operations

Sun Life of Canada, Philippines Inc

April 2003 to November 2007

Duties and Responsibilities:

V Fixed Assets

* Validate all assets purchased

* Ensure completeness and accuracy of recording especially on

depreciation

* Review lapsing schedule and reconcile with related expense

accounts

* Participate in the annual count and inspection of fixed

assets bearing in mind compliance with accounting standards

and Company policies.

* Administer annual physical count and provide results for

management evaluation

* Identify assets for write-off, disposal and insurance

coverage

V Cash Advance/Travel

* Monitor outstanding cash advances both on employee and

agents

* Coordinate cash advance production issues

* Ensure accuracy of recording of expenses and charging aging

of Agent and Employee Cash Advances with identification and

resolution of issues

* Processing, recording and validation of cash advance

liquidation expenses (needed documents for BIR purposes)

V Travel Payables Processing

* Analysis of travel agent related expenses with

dissemination to all departments concerned

* Coordinate with our sole travel agents for every issues

raise by the travel coordinator

* Aging of Travel Payable with identification and resolution

of issues

Banking Staff

Finance Department

Sun Life of Canda

October 1999 to April 2003

Duties and Responsibilities:

V Prepares journal entries and reconcile various subledgers and

system modules to the General Ledger on monthly basis

V Makes basic journal entries, post accounting data to General

Ledger accounts, and records adjusting or correcting entries to

the General Ledges

V Records wire transfer and journal funding transfers and

reconciles monthly bank statements

V Ensures that daily collection are properly accounted for

V Reviews, balances, and reconciles accounting records on monthly

basis

V Establish, maintain, and coordinate the implementation of

banking and accounting control procedures

V Validation of payment to ensure completeness of information and

compliance with business practices

V Participate in data clean-up projects

V Interact with internal and external auditors in completing

audits

Reinstatement and Policy Accounting Staff

Policy and Plan Accounting - Customer Service

Sun Life of Canada

March 1994 to October 1999

Duties and Responsibilities:

V Coordinates with appropriate departments regarding policy

related inquiries

V Responsible for responding to various policy related inquiries

at the counter or through phone and electronic mail

V Forwards and coordinates with the different sections and

departments written request of policyholders requiring changes

and adjustments in their policy records

V Sets up and maintains current records on accounts, employee

information files, work orders, client registration, and

information sheets manually or on computer spreadsheets or

tables

V Compares answers given by insured on reinstatement application

with those approved by company and examines company records to

determine if there are circumstances which may make

reinstatement impossible

V Review individual applications for insurance to evaluate degree

of risk involved and determine acceptance of the reinstatement

application

V Compiling data on lapsed insurance policies to determine

automatic reinstatement according to company policies

V Timely and accurate entry of adjustment details into relevant

application

V Calculate premiums, refunds, penalty dues, commissions and

adjustments using insurance rate standards when reinstatement is

approved

OTHER WORK EXPERIENCE:

Staff Consultative Committee - Treasurer

Human Resources Department, January 2001 - April 2002

Cooperative Audit Committee

Employee Multi-Purpose Cooperative, May 2002 - May 2004 / May 2005 -

May 2007

Cooperative Credit Committee

Employee Multi Purpose Cooperative, May 2007 to present

LEAN TPM - 5S Consultant

Process Management, October 2008 to present

EDUCATIONAL EXPERIENCE:

Masters in Business Administration

Perpetual Help College - Binan, Laguna 1996-1998

Bachelor of Science in Commerce: Major in Accounting

University of Santo Tomas - Espana, Manila, 1989 - 1993

Secondary Education

Colegio de Sta Catalina de Sena - Binan, Laguna, 1985 - 1989

Primary Education

Liceo de San Pedro - San Pedro, Laguna, 1979 - 1985

Pre-School Education

St. Joseph College - Quezon City, 1978-1979

ASSOCIATION:

ARA (Associate, Reinsurance Administration)

LOMA - Financial Services Education

FLMI (Fellow Life Management Institute), Distinction

ACS (Associate Customer Service)

Fundamentals of Life and Health Insurance

TRAININGS:

Technical Report Writing - April 2011

Basic Presentation Skills Workshop - March 2011

Advance MS Excel 2003 - November 2010

Effective Business Writing Workshop - December 2009

Vision XL Training - November 2009

INGENIUM Conversion Overview and Refresher Training - November 2008

Product Knowledge Training - October 2007

GAAP Training Session - March 2007

Accounts Reconciliation Business Requirement Project - June 2005

Communication With Others Workshop - July 2003

Vision Excel, Report Writer, and Ledger Accounting Courses - June 2002

Effective Business Writing and Correspondence - February 2000

Lotus Notes Training - April 1997

(ABACUS-ALIS) System Technical Training - January 1997 - April 1997

Microsoft Excel - September 1996

Microsoft Word - August 1996

Workgroup Solutions - July 1996

Virus and Security Awareness - June 1996

Beyond Customer Expectations Program - May 1996

SYSTEMS:

Banking Reconciliation System

CAS Core Accounting System

Integrated Payment and Collection System

Subsidiary Ledger System

SUN Accounting System

Oracle Browser System

Agresso

Readsoft

References available upon request

(sgd)

JENNIFER DAGARAG TOLENTINO

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