Customer Service Sales

Raul Montero

***** ******** **. ********, **. ***01

Cell: 562-***-**** E-Mail: ********@***.***

Summary

Forward thinker who takes personal responsibility & ownership of their work environment. Strong work ethics. Outstanding

track record of maintaining national brand accounts and achieving long-term client retention in the beverage indusrty. Proven

ability to manage multiple projects at a time while paying strict attention to details and providing the highest level of customer

service.

Professional Experience

Office Manager / Operations Administrator Corporate Packaging Inc. Cerritos, CA. 2000 - 2013

Summary of Duties: Responsible for performing the clerical and administrative duties of the front office including, account

management, customer service, forecasting analyses, production analyses, production scheduling, inventories and logistics.

• Monitored business to ensure that goals were efficiently and effectively achieved while staying within budgetary limits.

• Requisitioned and maintained inventories of materials necessary to meet production demands.

• Managed staff, preparing work schedules and assigning specific duties.

• Managed the movement of components, supplies and finished goods into and out of production facilities.

• Calculated figures, such as required amounts of labor or materials, manufacturing costs, sales forecasts and time and speed

counts in order to maintain high plant efficiencies.

• Reviewed documents, such as production schedules, work orders, BOM’s or staffing tables, to determine personnel, materials

requirements or material priorities.

• Revised production schedules when required due to design changes, labor or material shortages, backlogs, or other

interruptions, collaborating with clients, management, sales, production, or engineering.

• Calculated and compiled data on production rates, order related statistics, materials inventories, consumption of raw materials

and quality control measures so that status reports could be completed.

• Inspected outgoing work for compliance with customers' specifications.

• Communicated with customers and provided reports regarding status of order, units produced, material consumption, shipping

dates, and if any deviations occurred.

Office Manager / Sales: California Concepts Huntington Beach, CA. 1998 – 2000

Summary of Duties: Analyzed internal processes and recommend and implement policy changes to improve operations.

Streamlined shipping by searching for more efficient carriers, which improved the company’s profit margins on sales and

shipping while lowering theft and charge backs.

• Entered sales orders received via telephone, e-mail or fax into company database. Processed credit card orders, prepared

invoices for drop shipments or customer pickups.

• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions

taken.

• Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future

problems.

Additional Skills

• Proficient with MS Office (Word, Excel, Power Point, MS Project).

• Knowledge of MRP/ERP systems.

• Bilingual in Spanish.

Education

• Bishop Mora Salesian High School (Accounting, Technology, Computer Science) Los Angeles, Ca.

• Cerritos College (Criminal Justice / Business Administration) Cerritos, Ca.

• Working on APICS Certification

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