Service Customer
Resume:
J EAN HERNANDEZ
SAN ANTONIO, T EXAS, 78229, U NITED STATES
*********@*****.***
PROFESSIONAL EXPER I E NCE
VE TERAN'S AFFAI R CERT I F ICAT IO N OFF ICE – SAN ANTON I O COLLEGE/ U N I V ERS I TY
O F TEXAS AT SAN ANTO N IOSAN ANTO N IO, TEXAS, U N I T E D STATES
VA Front Office Representative / Veteran's Service Associate J anuary 2012 - Apri l 2013
• Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain
details of complaints.
• Keep records of customer interactions or t ransactions, recording details of
i nquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve
customers' problems.
• Refer unresolved customer grievances to designated departments for
f ur ther investigation.
• Contact customers to respond to inquiries or to notify them of claim
i nvestigation results or any planned adjustments.
• Complete contract forms, prepare change of address records, or issue
service discontinuance orders, using computers.
• Obtain and examine all relevant information to assess validity of
complaints and to determine possible causes.
• Keep records of materials filed or removed, using logbooks or computers.
• Add new material to file records or create new records as necessary.
• Perform general office duties such as typing, operating office machines,
and sorting mail.
• Track materials removed from files to ensure that borrowed files are
returned.
• Gather materials to be filed from departments or employees.
• Sort or classify information according to guidelines, such as content,
p urpose, user criteria, or chronological, alphabetical, or numerical order.
• Find and retr ieve information from files in response to requests from
authorized users.
• Scan or read incoming materials to determine how and where they should
be classified or filed.
• Place materials into storage receptacles, such as file cabinets, boxes, bins,
or drawers, according to classification and identification information.
• Answer questions about records or files.
• Modify or improve filing systems or implement new filing systems.
• Perform periodic inspections of materials or files to ensure correct
p lacement, legibility, or proper condition.
• Eliminate outdated or unnecessary materials, destroying them or
t ransferr ing them to inactive storage, according to file maintenance guidelines
or legal requirements.
DAVE AND BUSTERS – CROSS ROADS BLVD.,SAN ANTO N IO TX
• INTERACTED WITH CUSTOMERS IN A BUSY, CROWDED RESTAURANT
• OPERATED COMPUTER/CASH REGISTER AND ENTHUSIASTICALLY ACCEPTED PAYMENTS FROM
CUSTOMERS
• ASSISTING KITCHEN STAFF WITH FOOD PREPARATION
• PERFORMED DUTIES AS SUPERVISOR WHEN NECESSARY
• GREETED CUSTOMERS, DEVELOPED RAPPORT; ACCEPTED, PROCESSED AND DELIVERED ORDERS
• PERFORMED ALL ASPECTS OF FOOD PREPARATION, DELIVERY, AND CLEAN-UP
• SERVED ALCOHOL IN ACCORDANCE WITH TEXAS STATE LIQUOR LAWS
• RESPONSIBLE FOR SERVING APPROXIMATELY 50 PATRONS PER DINNER SHIFT
• TRAINED NEW SERVERS IN PROTOCOL AND ETIQUETTE
• ADVISED PATRONS ON THE DETAILS OF A 30-ENTREE MENU
• TRAINED NEW STAFF
• PROMOTED CUSTOMER SATISFACTION THROUGH PERSONAL INTERACTION
• BEGAN AS BUSSER AND WAS QUICKLY PROMOTED TO WAITER
• RECEIVED "EXEMPLARY" AND "EXCEEDS EXPECTATIONS" RATINGS ON ALL PERFORMANCE
REVIEWS
• CITED FOR EXCELLENCE IN INTERPERSONAL COMMUNICATIONS, TEAMWORK, CUSTOMER
SERVICE, FLEXIBILITY ANDRELIABILITY
• DEMONSTRATED ABILITY TO INTERACT WITH CUSTOMERS FROM DIVERSE CULTURES AND
BACKGROUNDS
• TRANSFORMED "DIFFICULT" CUSTOMERS INTO LOYAL, REPEAT GUESTS BY LEVERAGING
STRENGTHS IN PREMIUM SERVICE DELIVERY AND ABILITY TO FIND WIN-WIN RESOLUTIONS
• COMMENDED FOR MULTITASKING ABILITIES; FREQUENTLY ASSIGNED THE LARGEST SECTION OF
RESTAURANT DURING PEAK DINING HOURS
• RECOGNIZED FOR SUPERIOR PERFORMANCE AND DEDICATED SERVICE COMMITMENT
• HANDLED FOOD SUBSTITUTIONS AND SPECIAL REQUESTS EFFICIENTLY
• CALCULATED RESTAURANT CUSTOMERS’ BILLS ACCURATELY
• PROCESSED ORDERS FOR CUSTOMERS ACCURATELY AND WITHIN "SERVICE" TIMES
• TRAINED AND PERIODICALLY ASSISTED ALL CASHIERS
• SERVED CUSTOMERS WITH COURTESY, PATIENCE AND A SMILE
• CONDUCTED FACILITY MAINTENANCE
E D UCAT ION
J UDSON H IGH SCHOOLCONVERSETEXASUNITED STATES
H igh School Diploma, Jun 2011
• 4 Years of JROTC
• Leadership Training
• Team Building Coordinator
• 75 Volunteer Hours
SAN ANTONIO COLLEGESAN ANTONIO T EXASUNITED STATES
Completed coursework towards Psychology, Dec 2012
• VA Work Study Program
UNIVERSITY OF TEXAS AT SAN ANTONIOSAN ANTONIO T EXASUNITED STATES
B.A Psychology Candidate, Jun 2015
• Va Work Study
• ROTC (3rd Year)
ADD I T IO NAL SK I L LS
• Over the Phone skills
• Proficiency with Computers and Technology
• Leadership
• Communication skills
• People skills
• Office Management and Maintenance
• High Energy and Positive atti tude
• Professional Demeanor
Contact this candidate